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Yea. Got a real issue with it. You should be able to cancel more than a month out. This isn't, But you still wouldn't get a refund even then. Next rally. I may do the 10 minute trip from Tuskegee motel?? .Doesn't sound so bad as a place flat out refusing refunds no matter what. It's like a time share LOL, This Virus is a Nationwide issue. Ironhorse is a nice place. I do like it. But not that much!! JMHO... I do appreciate John Z and the organizers for the planning and work they do. After all. It's because of him and you,Gordon and Howard, Dave, Mike, Lee etc...all the of guys that I come there for. (Well the riding too LOL) And the very reason why I will continue too.
 

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Discussion Starter · #22 ·
Don't look now but Jerry also bought the Tuskegee Motel and plans to put more Conestoga wagon across the street.

In a somewhat weak defense of the no refund policy the former owner did lose a lot of money when people booked and then cancelled that week because it was going to rain...
 

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Don't look now but Jerry also bought the Tuskegee Motel and plans to put more Conestoga wagon across the street.

In a somewhat weak defense of the no refund policy the former owner did lose a lot of money when people booked and then cancelled that week because it was going to rain...
Oh i feel the owner should be protected as well too.And in defense of the former and new owner and refund policies. Refunds should not be granted any sooner than 30 days out. Well ok.. at the minimum 3 weeks Maybe?? Anything closer. It's your obligation to honor the booking you reserved. A guest shouldn't be cancelling a week, or week and a half out because of rain?? Oh please. Put on rain gear and go.That's just tacky and in poor taste. The Suzuki 1500 Intruder group always has a rally in 3rd week in September in Pigeon Forge. The hotel owner is a super nice guy, and would always go out of his way for us. He would accept cancellations. And probably would even a week out. But. We out of personal responsibility & respect wouldn't do that to him. So Because not all humans are honorable. Reasonable refund policies have to be set. For both guest and owner. Just my 2 cents.
 
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I moved my reservation to the SMFR. It looks like I may have waited too long to get a room for the August gathering.

If memory serves, the cancellation policy was already in effect prior to the buyout of the IronHorse. The change the new owner made was to how we pay for one night at the time of booking and the balance at 60 days before arrival. Not issuing full refunds when quarantines, travel restrictions, and road closures are in place is unconscionable. I imagine most people pay for rooms with a credit card. My card from Chase has a statement about the purchaser not being satisfied with goods or services. In a dispute with a merchant, the card holder doesn't have to pay the amount being disputed until the card issuer has time to look into the dispute. I've only needed them get involved once. I bought tickets to see Tim Hawkins, finding out later that I could not go. No refunds is what the ticket issuer told me. I called Chase. They told me they would take care of it. They did. My card was credited with no further action from me.

I have no idea how this would work if paying with a debit card. It might not have the same outcome.
 

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I moved my reservation to the SMFR. It looks like I may have waited too long to get a room for the August gathering.

If memory serves, the cancellation policy was already in effect prior to the buyout of the IronHorse. The change the new owner made was to how we pay for one night at the time of booking and the balance at 60 days before arrival. Not issuing full refunds when quarantines, travel restrictions, and road closures are in place is unconscionable. I imagine most people pay for rooms with a credit card. My card from Chase has a statement about the purchaser not being satisfied with goods or services. In a dispute with a merchant, the card holder doesn't have to pay the amount being disputed until the card issuer has time to look into the dispute. I've only needed them get involved once. I bought tickets to see Tim Hawkins, finding out later that I could not go. No refunds is what the ticket issuer told me. I called Chase. They told me they would take care of it. They did. My card was credited with no further action from me.

I have no idea how this would work if paying with a debit card. It might not have the same outcome.

Just as a point of interest. I called and cancelled my reservation late last week. That was done as a result of great pressure from my family, two of whom are medical doctors. Anyway During a short discussion with the office, during which they wanted me to simply move the reservation to a new date, I told them that because of some personal issues I would prefer not to do that. I also told them I had no problem if they wanted to keep one nights fee if they would refund the balance and they agreed. I did this because I know that these situations can cripple a small business. My daughter is a partner and full time manager for a short term rental business in the Orlando area and her phone is continually lighting up with calls for cancellation. She had roughly an 80% full booking for April and May and currently it is 0. She has been giving full refunds but her future looks bleak.
 

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Discussion Starter · #26 · (Edited)
UPDATE

The IHML has now allowed us to re use our reservation in the next year season as well as this years season. Which means if you can't move it to another date this year, like many have for August, you can apply it to next years STC that will be scheduled for April 14 - 18 2021. I will call IHML on Monday and be sure they know the dates for next years STC.

I want to shout out a big Thank You to the TTD team of organizers and legal people for their efforts over a three week period to get this policy negotiated with IHML.

THANK YOU!
 

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I also told them I had no problem if they wanted to keep one nights fee if they would refund the balance and they agreed. I did this because I know that these situations can cripple a small business. My daughter is a partner and full time manager for a short term rental business in the Orlando area and her phone is continually lighting up with calls for cancellation. She had roughly an 80% full booking for April and May and currently it is 0. She has been giving full refunds but her future looks bleak.
The IronHorse's policy has been to keep that one night's reservation in the event of a cancellation. I understand this in the normal course of events, but we are in no normal situation now. Normally, they might not be able to fill the room that the guest cancelled, but other guests of the facility would make up for it. With the cancellation rates they're likely getting now, it's going to be impossible to make up the loss in revenue. This virus is causing trouble for many businesses, large and small. Not refunding an entire reservation amount when shelter-in-place and stay at home recommendations/orders are issued is bad business. I know it hurts the business too, but leaving the customer dissatisfied might be much worse for the business in the long term.

I feel for your daughter. I'm sure she's in a tough spot right now. The virus will end at some point and things will return to normal. When is anyone's guess. The cold and flu seasons officially end this month. Somebody needs to let this virus know its time is up! Viruses aren't welcome after March.:smile:
 
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The IronHorse's policy has been to keep that one night's reservation in the event of a cancellation. I understand this in the normal course of events, but we are in no normal situation now. Normally, they might not be able to fill the room that the guest cancelled, but other guests of the facility would make up for it. With the cancellation rates they're likely getting now, it's going to be impossible to make up the loss in revenue. This virus is causing trouble for many businesses, large and small. Not refunding an entire reservation amount when shelter-in-place and stay at home recommendations/orders are issued is bad business. I know it hurts the business too, but leaving the customer dissatisfied might be much worse for the business in the long term.

I feel for your daughter. I'm sure she's in a tough spot right now. The virus will end at some point and things will return to normal. When is anyone's guess. The cold and flu seasons officially end this month. Somebody needs to let this virus know its time is up! Viruses aren't welcome after March.:smile:
Lee, I basically agree with your thoughts about refunds during these unusual times. However, they did not demand the one night forfeit, I actually volunteered it. I am not a rich person but the $125 forfeit won't kill me and I understand what this situation can do to a small business. Given my age and physical limitations I wasn't sure I would be able to make the trip 6 mo or a year from now so had no interest in pushing out my reservation. So considering everything I felt like this was the right thing to do. If come this fall if I'm still waking on the green side of the grass and able to stand vertically on my own I may try again!:)
 

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Discussion Starter · #29 ·
Just another update. Next years STC is set for 14 -18 April 2021. Anyone that had reservations for this years event can move that reservation to another date this year OR move it to next years STC in April 2021. I just booked my STC 2021. We will still be going up in August 19-23 and we also plan to shoot up there just as soon as they can open up and travel can resume.
 
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Also just made my 2021 April reservations. The one night reservation up front may help this year to keep things going till things loosen up. also going in August so looking forward to seeing people then, at least those who can get reservations in or nearby.
 

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I waited too long to get a room in August. I just booked a room for June 18 - 21. If anyone's schedule allows, the mountains are calling!

On May 7th, I traded my LT for a 2020 K16 GTL in Pollux Metallic. As much as I loved my LT, the GTL is something else!
 

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I have canceled our reservations for August 19-23; we'll revisit this in the spring. Uncertainty regarding closures leading up to our August gathering, and conflicting schedules meant we had to cancel this one. Hope to see you all soon - maybe spring 2021.

Regarding their cancellation/refund policy: Pam reminded me that I could move the reservation to another date or get a refund. I chose the refund; their policy is to send a check within 60 days. No complaints about that, I guess; it could be worse.
 

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Discussion Starter · #33 ·
Sorry you will miss it Howard but good news on the policy. Maybe see you in October?
 

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For what it is worth, I was at the Iron Horse last week with my son on our new to us RTs, and they are open, and ready. I would guess mid week it was about half full, the roads were wide open empty, and no trouble with gas, food, etc.
I have moved my reservation to Oct, and actually looking forward to it being a bit cooler.

It was my first stop there, and won't be my last. We had three perfect days of riding.
 

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Discussion Starter · #35 ·
How were they serving food? In the main pavilion or take back to the room?
 

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Sorry you will miss it Howard but good news on the policy. Maybe see you in October?
Most likely not, John. My son and I are preparing for a week-long trip through the mountains of British Columbia and this trip will exhaust my vacation time for the year.

That said, if the US-Canada border is not open at that time then an October return to the Iron Horse is a possibility. The next border announcement is scheduled for July 22; our trip is late August into September.
 

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Most likely not, John. My son and I are preparing for a week-long trip through the mountains of British Columbia and this trip will exhaust my vacation time for the year.

That said, if the US-Canada border is not open at that time then an October return to the Iron Horse is a possibility. The next border announcement is scheduled for July 22; our trip is late August into September.
Going to Niagara the week before that announcement. Was planning on a trip to Canada but currently border is closed to tourists and the announcement will come too late so we will find things to do there locally. Georgia was just added to the list of travel destination sources requiring quarantining so not sure how that will effect the trip. Hope you can make it to BC but it would also be good to see you at the IH in October.
 
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I have canceled our reservations for August 19-23; we'll revisit this in the spring. Uncertainty regarding closures leading up to our August gathering, and conflicting schedules meant we had to cancel this one. Hope to see you all soon - maybe spring 2021.

Regarding their cancellation/refund policy: Pam reminded me that I could move the reservation to another date or get a refund. I chose the refund; their policy is to send a check within 60 days. No complaints about that, I guess; it could be worse.
Darn it Howard was looking forward to this one. Even got the room adjacent to you.
 

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Darn it Howard was looking forward to this one. Even got the room adjacent to you.
It's always nice to have good neighbors!

It was not an easy decision to cancel; we really wanted to go and we had a nice cabin room with the efficiency. :frown:
 
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