Broke it! I noticed this morning my left saddlebag retention cord reel didn't appear to be reeling when I closed the door. Got home and sure enough it wouldn't retract. Figured it couldn't be anything big so I removed the two screws and had a look inside. Appears the spring popped out of the slot and uncoiled internally.
Called dealer, TWICE, and he'll be getting a new one on order tomorrow and I'll need to swing over when it comes in.
Which brings me to my point of contention. This is only the second time I've had to call the dealer who sold me the RT. The first time he told me he'd call me right back... he didn't. Ended up playing phone tag for 3 days and each time I had to call him. So today when I called I get the ole "I'm on the other line & I'll call you right back." 1.5 hours later I had to call him again. I won't even mention he had NO idea who I was when I took the bike in for servicing last month. So is this NORMAL for the customer service BMW dealer render? I have to say NOTHING pisses me off more than bad customer service after dropping 20k somewhere.
Called dealer, TWICE, and he'll be getting a new one on order tomorrow and I'll need to swing over when it comes in.
Which brings me to my point of contention. This is only the second time I've had to call the dealer who sold me the RT. The first time he told me he'd call me right back... he didn't. Ended up playing phone tag for 3 days and each time I had to call him. So today when I called I get the ole "I'm on the other line & I'll call you right back." 1.5 hours later I had to call him again. I won't even mention he had NO idea who I was when I took the bike in for servicing last month. So is this NORMAL for the customer service BMW dealer render? I have to say NOTHING pisses me off more than bad customer service after dropping 20k somewhere.