I do know he was at the MOA rally in Billings so he may just be out of pocket. He always supported CCR but he would ship donations at the last minute. You need patience. Do you have the new style or the old style? The new have a thumb screw to lock the wheel the old ones had a "step on" type lock for the casters.
I bought one for my Sportster, after telling him make model and year- the bike almost fell over when I tried to raise it because it wasn't suited for that frame- he to,d me to cut the bar (now there's no stop to keep bike from sliding off- wouldn't hoist hight enough- finally had credit card company force hom to return purchase price. Not a recommended product. I got a motorcycle/ATV hoist from Harbor Freight, had a welder weld castors from HF on the end with fixed wheels, works OK.
I just got one of these for my 2011 R1200RT. I called with some questions and got a machine. I left my number and got a call back a few hours later. I got all my questions answered and placed the order. It arrived three days later.
I'm amazed at how effortless it is to move the bike around. I can leave the fork locked, put moderate pressure on the rear rack and lift the front end off the ground. I swing it around where I want it and then I can push the rear end wherever I need it. The dolly can move the bike with the pressure from only one hand. It's very smooth. If I lock only two of the caster wheels, it locks the dolly into place.
Now I have much more room for other toys. I no longer have to do an eight point turn to turn the bike around. I ride into the garage, place a "riser" under the front wheel, pop it up onto the dolly and spin it around.
I'm very happy with both the product and the customer service I received.
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