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Discussion Starter #1
Hey everyone!

I was planning to buy my 3rd Goldwing when favorable article after favorable article popped up about the K1200LT. So, I call up my local BMW dealer, ask for someone in sales, and have the following conversation:

Sales Guy: Sales
Me: Good afternoon. I was considering purchasing another Goldwing but would very much like to see the K1200LT.
Sales Guy: Uh-huh
Me: I was wondering if you happened to have a K1200 on the sales floor I could take a look at?
Sales Guy: Yeah. We close at 6. (Note: I called around 3)
Me: Great. Thanks for your time.
Sales Guy:Bye. ->click<-

Needless to say, this was not a stunning first contact with the BMW sales network. Before I go any further, may I ask you to please tell that this was an anomaly and the BMW dealers as a whole do not share this attitude.

For crying out loud, this guy didn't even have my money yet! How is he going to treat me once he does?

BTW, if someone can recommend a dealer within 50 miles of Barrington, IL, I'm all ears.

Thanks for your time!
 

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It's not within 50 miles, but Gina's BMW in Iowa City is very good! Woody (the main sales dude) is very friendly and very knowledgeable.
 

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Just for giggles, call a Harley Dealer, ask same question about a Electra Glide and see if htere is any difference. I'm willing to bet there is. Seems to me, most motorcycle dealerships other than Harley have a terrible attitude. Yeat another reason Harley sells so many bikes. I have walked for half hour in a dealership, even going as far as to get on the bikes without asking, and still, no response. First time I rode in for service, was there for 15 minutes befroe found someone to speak to me. It was a 15 mninutes before opening, but doors were open and folks milling about. Grrrr. On the bright side, once I got to the service advisor, it was a great experience.

BMW is not the only one with questionable customer relations in the dealers though. But I can walk into a HD dealer and they are looking to help me. And I have never owned, no have any plans to own an HD. I just like to look at motorcycle shops.

Good luck. Maybe in person it will be better.
Rando
 

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I've had good experiences with BMW Motorcycles of Milwaukee. <-- that is their website, no spaces between, .com.
Good service dept, pretty small showroom, but a lot of bikes on hand.
Worth a call if you're serious about talking to another dealer.
 

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dealerships

You can always go to the BMW web site and use their dealer locator service. I think there are a couple of dealers in the Chicago area. jrlakin
 

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You can always go to the BMW web site and use their dealer locator link. I think there are several BMW dealers near Chicago. jrlakin
 

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It's no where close to you, but my dealer (Max BMW in Troy, NY) is a prince.

Across the street, the local Honda dealer laughed at me when I asked to test ride his Wing. Literally, laughed.

I wandered over to Max who had 3 LT's on the floor. He said pick one, and be back by 6 when we close. It was 9am.

He has been nothing but good to me since day 1. When I came back that day at 4pm, he rushed through the paperwork, mounted the GPS I purchased, and washed the bike himself for me before I left. All while processing my trade in (Harley Ultra Classic).

I would never deal with ANYONE else. His service staff has also been very nice to me.
 

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bad experience

don't get me wrong i am not sticking up for this dealer and i have no experience in this area. it would be my guess that they recieve a lot of quack phone calls from people that just want to jerk there bobber a little and have no intention of buying a bike. all BMW dealers that i have come in contact with will bend over backwards to be helpful.try again in person. good luck. P.S. get a LT you,ll love it
 

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Stealers

They all vary alot - I'm x-HD too, and the HD dealers have ALWAYS been first cabin in all respects - but that's all they sell Harley.

I've yet to go to a BMW only dealer - and lucky to find someone who knows BMWs vs Suzuki/Ducati/etc. - or gives a rats tail about the LT (now, crotch rockets are another story).

So, we have three in Oregon - Portland, Salem, and Eugene. Of these, only Eugene operates like my old HD dealer - and will bend over backwards to help.

Regarding service - I called around to price my 6K service, and got prices ranging from $125 to over $300 (I included Boise, ID in this list). So what's a fair price? How far do you want to ride.

BTW, I bought my LT from my HD dealer - an '06 with 7K miles, ALL options plus other stuff, for $17K - and they called me several times after the sale to make sure I was satisfied. BMW stealer, take note.
 

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Saleman's bad day??

SPF0 said:
Hey everyone!

I was planning to buy my 3rd Goldwing when favorable article after favorable article popped up about the K1200LT. So, I call up my local BMW dealer, ask for someone in sales, and have the following conversation:

Sales Guy: Sales
Me: Good afternoon. I was considering purchasing another Goldwing but would very much like to see the K1200LT.
Sales Guy: Uh-huh
Me: I was wondering if you happened to have a K1200 on the sales floor I could take a look at?
Sales Guy: Yeah. We close at 6. (Note: I called around 3)
Me: Great. Thanks for your time.
Sales Guy:Bye. ->click<-

Needless to say, this was not a stunning first contact with the BMW sales network. Before I go any further, may I ask you to please tell that this was an anomaly and the BMW dealers as a whole do not share this attitude.

For crying out loud, this guy didn't even have my money yet! How is he going to treat me once he does?

BTW, if someone can recommend a dealer within 50 miles of Barrington, IL, I'm all ears.

Thanks for your time!

Hey, maybe the guy was just having a bad day..............wife said "I'm tired", had a wreck, got caught in a traffic jam, got a sick family member!!!!

You're right in that you should have been treated with respect. I find that sometimes that just isn't very common.

I've been in HD dealers( I used to own a HD) and have spent hours wondering around before any contact by personel. Then on other occasions I'm met at the door.

I think it has a lot to do with the managers of the places and even who they hire.

My dealer in Kansas City has been nothing but courteous to me and very helpfull. They even sent me to this board for answers to some of my questions.

This board is GREAT, in my book!

Don't take a ride on an LT unless you're prepared to buy one. It'll haunt you until you give in. LOL

Good luck!
 

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Sort of reminds me of when I had a Goldwing and had radio problems(still under warranty) and was told that they did not work on Goldwings, even though they sold them. My point is that you find less than perfect dealers in any type bike. But, I would suggest you eyeball the dealer that you are talking about and give them a fair chance. The salesman like someone else said probably has tire kickers all day long. Good Luck, but as a owner of 2 Goldwings before my last 4 BMWs, the motorcycles will speak for themselves and you will want to find a dealer at least 150 miles from your house just for an excuse to ride.
Leon
05 Blue LT




SPF0 said:
Hey everyone!

I was planning to buy my 3rd Goldwing when favorable article after favorable article popped up about the K1200LT. So, I call up my local BMW dealer, ask for someone in sales, and have the following conversation:

Sales Guy: Sales
Me: Good afternoon. I was considering purchasing another Goldwing but would very much like to see the K1200LT.
Sales Guy: Uh-huh
Me: I was wondering if you happened to have a K1200 on the sales floor I could take a look at?
Sales Guy: Yeah. We close at 6. (Note: I called around 3)
Me: Great. Thanks for your time.
Sales Guy:Bye. ->click<-

Needless to say, this was not a stunning first contact with the BMW sales network. Before I go any further, may I ask you to please tell that this was an anomaly and the BMW dealers as a whole do not share this attitude.

For crying out loud, this guy didn't even have my money yet! How is he going to treat me once he does?

BTW, if someone can recommend a dealer within 50 miles of Barrington, IL, I'm all ears.

Thanks for your time!
 

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SPF0 said:
Hey everyone!

I was planning to buy my 3rd Goldwing when favorable article after favorable article popped up about the K1200LT. So, I call up my local BMW dealer, ask for someone in sales, and have the following conversation:

Sales Guy: Sales
Me: Good afternoon. I was considering purchasing another Goldwing but would very much like to see the K1200LT.
Sales Guy: Uh-huh
Me: I was wondering if you happened to have a K1200 on the sales floor I could take a look at?
Sales Guy: Yeah. We close at 6. (Note: I called around 3)
Me: Great. Thanks for your time.
Sales Guy:Bye. ->click<-

Needless to say, this was not a stunning first contact with the BMW sales network. Before I go any further, may I ask you to please tell that this was an anomaly and the BMW dealers as a whole do not share this attitude.

For crying out loud, this guy didn't even have my money yet! How is he going to treat me once he does?

BTW, if someone can recommend a dealer within 50 miles of Barrington, IL, I'm all ears.

Thanks for your time!
I would imagine "Chicago BMW" is within 50 miles, hopefully they weren't the culprits. If they were go over there in person, I've had good luck on parts orders, although others have not.
 

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Discussion Starter #15
They're about 5 miles from my house so I'd sure like to be friendly with them if at all possible.
 

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SPF0 said:
Can (or should) I name names on this forum?
IMO; Make the visit first.
I believe the answer to your question is YES but do it under the moderated "Dealer Experience" forum. QUOTE "Dealer Experiences Love your dealer! Had a bad dealer experience? Here is the place to share your good or bad experiences you have had with your BMW dealers" UNQUOTE.
 

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SPF0 said:
Hey everyone!

I was planning to buy my 3rd Goldwing when favorable article after favorable article popped up about the K1200LT. So, I call up my local BMW dealer, ask for someone in sales, and have the following conversation:

Sales Guy: Sales
Me: Good afternoon. I was considering purchasing another Goldwing but would very much like to see the K1200LT.
Sales Guy: Uh-huh
Me: I was wondering if you happened to have a K1200 on the sales floor I could take a look at?
Sales Guy: Yeah. We close at 6. (Note: I called around 3)
Me: Great. Thanks for your time.
Sales Guy:Bye. ->click<-

Needless to say, this was not a stunning first contact with the BMW sales network. Before I go any further, may I ask you to please tell that this was an anomaly and the BMW dealers as a whole do not share this attitude.

For crying out loud, this guy didn't even have my money yet! How is he going to treat me once he does?

BTW, if someone can recommend a dealer within 50 miles of Barrington, IL, I'm all ears.

Thanks for your time!
Unfortunately, an all too typical experience. These sales clowns act like they don't care if you buy one bike--much less several over your lifetime!

Luckily, my dealer is a very small shop that has been in the same family for over 50 years. I would drive twice as far (or more) to find sales people that act like they give a shit about business! As a matter of fact, I drove over 250 miles to buy my first bike--all because the sales manager was a straight shooter. Luckily, I only had to drive 60 to buy my Beemers.
 

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My experience with our local dealer, BMW of Denver has always been first rate. The sales department and the service department bend over backwards to make you comfortable.

The sales team make every bike available to me for a test drive. Even when I bring LT in for service. "What would you like to test drive Bob", is the question I get. Man, I couldn't imagine better service from any kind of dealership. Absolutely the best I have experienced hands down !!!

Service will actually rent you a car at their expense if the service will take a while. How can you beat that??
 

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Try Milwaukee

Try John Erdman at BMW Milwaukee. He is the sales person and the owner. I am sure he would at least be very polite and you will not find someone more knowledgeable.
 

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SPF0 said:
They're about 5 miles from my house so I'd sure like to be friendly with them if at all possible.
Since Rockford dealer closed several of our club members that have gone to Barrington. Seems like once through the door things improve.

Best answer, if they are only five minutes away try walking through the door and see what happens.

Roy
 
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