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Discussion Starter #1
Noticed while cleaning my bike this morning that my rear tire (Metzler 880) was mounted by a dealer (who will remain nameless for now) going the wrong direction. I have about 4000 miles on it. After calling the dealer and Metzler, here is my problem The dealer says they will turn it around and all will be fine. Metzler said with that many miles the tire MAY be unsafe and a new one is required. I will offer to pay the dealer 1/3 of the cost for a new tire, their cost) figuring that is how much I used, but that's it. Dealer is hinting Metzler just wants to sell tires.

Anybody have anything like this happen to them?

Thanks,
 

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I don't know anything about tires, but my guess is that Metz is simply having to cover any potential liability. They can't bless the tire so they error on the side of caution.

Tire is probably OK.
 

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I agree, Chances are it will be fine. BUT.

Metzler is going to have to CYA....


John

I'd say since it took you 4K to notice it..... 1/2 price of a new tire with free mount/bal would be fair to me.

They really only go about 8K before they start getting "noisy".

I've had a rear fail at speed and it's no fun...Some have died from the experience.

Good Luck

John
 

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99% sure tire is fine, issue is IMO this .....

As tire wears the edges of the tread/water troughs start to feather and scallop to some degree. Turning the tire around will dramatically change the tread in contact with the pavement and could be very unsafe until enough wear in has happened and the contact patch is more normal :(
 

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Discussion Starter #5
I was going to go 1/3 of a cost of the new tire as I got 12,000 miles out of the old one. It's not like I'm trying to get this for free, I'm just scratching my head why a dealer would even want to gamble on something like this issue. If it blows after they turn it around, with Metzler calling them and warning them not to do it, they would totally on the hook for medical and whatever else. It just seems like approx. $200 would be good insurance.
 

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motorhead said:
99% sure tire is fine, issue is IMO this .....

As tire wears the edges of the tread/water troughs start to feather and scallop to some degree. Turning the tire around will dramatically change the tread in contact with the pavement and could be very unsafe until enough wear in has happened and the contact patch is more normal :(
I agree with this post wholeheartedly. Depending on your riding style, your reverse mounted tire could have a wear pattern that would significantly change handling and traction. I don't think that the Metz corp is just trying to sell tires. I think they know something about tires and have an idea of the risk that might be associated with this situation.

Not caring too much for the relationship with dealerships I'll be on the harsh side of the opinions. I understand if you want to maintain a good relationship with the dealer you compromise. But the following position is not unreasonable: You paid the professionals to install a tire, you expect them to do it right. That you didn't discover it until recently changes nothing. They did it wrong. The tire manfacturer says do not remount the tire, they say replace it. I'd tell the dealer to put on a new tire or I'm done with you. But that's me. I mount my own tires. Ask me how many times I have mounted a tire only to find I did it backwards and needed to redo it. After the tire is mounted, you are supposed to check. They didn't and I'd hold 'em accountable. Problem is, if you need a dealer, and they are the only one around, well....you gotta keep the peace.
 

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CharlieVT said:
You paid the professionals to install a tire, you expect them to do it right. That you didn't discover it until recently changes nothing. They did it wrong. The tire manfacturer says do not remount the tire, they say replace it. I'd tell the dealer to put on a new tire or I'm done with you.
That's a pretty tough stand to take but one I can't find any fault with,
Charlie is right, as professionals they should do whatever you want them to.

Now from my personal experience,
you can turn that tire around and wear it down without any issues,
I've done it and lived to tell the embarrassing story.

I was standing in the chow line at the Maggie Valley BMW rally (20 years ago)
When someone said is that your R90/6......
....why did you mount your rear tire backwards?

I didn't believe him but had to look (after dinner)
damn if he wasn't right.

Found his campsite and asked how he spotted something like that,
told me.... he just replaced his rear tire before the rally,
had to take it of and turn it around also,
I bought him a beer, we had a good laugh.
 

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I think the dealer should sell you a new tire at his cost - and mount and balance it (the right way) this time for free - as well as refund you the initial charges for the mount and balance they screwed up the first time.

No way I would agree to have it just turned around - I think this might compromise your safety and I'm surprised that they would take this stance.
 

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JPSpen said:
I agree, Chances are it will be fine. BUT.

Metzler is going to have to CYA....


John

I'd say since it took you 4K to notice it..... 1/2 price of a new tire with free mount/bal would be fair to me.

They really only go about 8K before they start getting "noisy".

I've had a rear fail at speed and it's no fun...Some have died from the experience.

Good Luck

John
keep 48 psi and your go 15k on a rear
 

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Cycle Gear in Mesa AZ made the same mistake on my Metzeler rear tire for LT. But since I dismounted the tire in front of the store and I hand carried it I found the mistake right away. They corrected it right away too.

emsweeney said:
Noticed while cleaning my bike this morning that my rear tire (Metzler 880) was mounted by a dealer (who will remain nameless for now) going the wrong direction. I have about 4000 miles on it. After calling the dealer and Metzler, here is my problem The dealer says they will turn it around and all will be fine. Metzler said with that many miles the tire MAY be unsafe and a new one is required. I will offer to pay the dealer 1/3 of the cost for a new tire, their cost) figuring that is how much I used, but that's it. Dealer is hinting Metzler just wants to sell tires.

Anybody have anything like this happen to them?

Thanks,
 

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Discussion Starter #14
Taking the bike to the dealer Friday morning, I'll keep you posted on the outcome. I'm going to ask for a new tire, we'll just see how the negotiating goes on the amount of money it's going to cost. I know the labor will be free, (they already stated that would be the case) so it's just the money for the tire.

Thanks,
 

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present the case to BMW, I'm sure they'll be interested to know how one of their dealers handled the first and followup issue with the tire as well as what the tire mfg has to say.

BMW will probably make a better decision ;)
 

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Suggest to the dealer that if they are so comfortable with the tire that they keep it and mount it on a used bike that needs new rubber.

I used to work in the tire industry and I think structurally you would have nothing to worry about. However if I am incorrect it's you that could be vaulted from the ride at 70 MPH if there's a catastrophic failure. I think Curtis is correct when he says that the issue has more to do with wear patterns and traction so personally I wouldn't reverse the rotation on a tire after that mileage.
 

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No room for (more) error here. Dealer should replace replace the tire at no charge to you. They should charge it to the svc dept as goodwill. If they don't, Pay someone else to do it correctly and send them the bill. Furthermore, they should do this with some humility and a great deal of concern for your personal safety. That should be their main concern and is why they charge $160/hour for their factory certified technicians. If they don't have the appropriate level of concern for your personal safety...FIND ANOTHER DEALER!
 

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Totally agree. Put yourself in the shoes of a responsible dealer who considers his reputation on the line. Tire techs are human and prone to occasional error, but if you (potentially) endangered the life of one of your riders, would you charge him to replace the tire you screwed up?
 

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What the dealer should do and is actually going to do most of the time are two different things.

If it was my business, There wouldn't be a question. I'd pat you on the back and say "Holy crap, really ? And get you a new tire mounted correctly...Right then. On the spot.

Guess that's why I'm not in the motorcycle repair business.

I can't imagine the driving technique it would take to get 15K on a tire. On the LT.

John
 

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If I were the dealer, I'd consider the legal ramifications for mounting the tire improperly. First, they are in the business--professionals--to service and equip the bikes. Customers rely on their expertise. Here, the tire was negligently installed not in accordance with Metzlers instructions, they have notice of the mistake and have a window of opportunity to make things right. If they choose to ingore the mistake, then they may incur liability for the failure to correct the error and all consequences that flow from the error. But, you now are on notice and if you are satisfied the situation is dangerous, you should take steps to correct the problem--negotiate with the dealer, correct it yourself and seek reimbursement, etc. You can't ignore the information, continue to drive on the tire and then incur loss when you could have taken steps to protect yourself and your passenger.

The price of a replacement tire is far cheaper than the consequences of a tire failure.

Worst case situation what would you be out--200.00-300.00 with no off-set by the dealer. Still cheaper. I am sure you'd prevail in a small claim should the dealer dig his heels in if it got that far.
 
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