I just got back from BMW North Houston - actually I waited a while in order to calm down a bit. I wanted a duplicate key made. They told me I had to give them proof of ownershhip (OK), then they would send to BMW to get a new key made for only $65 + tax! For a key! I didn't have the courage to ask how much a remote would be! Looking for more punishment, I went to buy all the fluids for my 12K - oil, tranny fluid, rear end, coolant, etc. It took almost an hour for the counter guy to find the stuff and bill me out. I was headed out the door when he called me back to say he finally has it done! 7 items-$68. Unreal! Are they all this way? Nice 60 mile ride today, though.