Is this the update to save the drive shaft? I am wondering if they are just using a limiter on how fast the drive shaft can spin at any given time/gear?I got the latest Bike update (R1250RT 22 which was a recall) and now my 4 buttons don't work. The settings still have them correctly but nothing when pressed.
Took it back to the dealer and they checked it and said it is showing errors.
THey communicated with the mothership and they said "resintal (which they did) and then do something else and if that doesn't work replace the buttons unit." WTF???
The thing that bugs me is we pay good money for a service and they don't even do a check before finalising.
Yeah they ride the bike but obviously they don't check the detail. Surely they must have seen the error codes when they installed??
Now it's my time and money so they can find the problem.
If it wasn't such a great bike I'd give up. I get things happen but surely the dealer service should be on top of final checks.
I know they are equally frustrated with BMW but no excuse for basic care and attention.
I am with you, especially in principle in regards to dealer servicing, I suspect though that the buttons would not have generated an error code until they get pressed.Yeah they ride the bike but obviously they don't check the detail. Surely they must have seen the error codes when they installed??
And I think the derivative of this is - "Put yourself in a position to check error codes yourself and be ready to describe same to servicing dealer".Translation: "We don't check error codes because there might be some." Ignorance is bliss.
And that's on the dealer. I agree BMW ultimately is responsible for providing the dealership a properly configured bike. However, it's the dealerships responsibility to do a thorough inspection of the bike they're selling to the public.If it wasn't such a great bike I'd give up. I get things happen but surely the dealer service should be on top of final checks.
I know they are equally frustrated with BMW but no excuse for basic care and attention.
I have never used these. I am not a service minded person so rely on the dealer. I'm fairly handy and can do most of the other stuff (farkles)And I think the derivative of this is - "Put yourself in a position to check error codes yourself and be ready to describe same to servicing dealer".
Motoscan or GS-911 are only expensive if you don't see the payback value.
Good luck -
Larry
I'm not in a position to value your time or effort, and it certainly doesn't bother me if you don't mind visiting your dealer multiple times for the same issue.I have never used these. I am not a service minded person so rely on the dealer. I'm fairly handy and can do most of the other stuff (farkles)
It interests me because I love gadgets but is it of use if I'm not doing my own servicing? Resetting the service light doesn't bother me. Benefits otherwise other than seeing fault codes?
Well if your not doing your own service, none.I have never used these. I am not a service minded person so rely on the dealer. I'm fairly handy and can do most of the other stuff (farkles)
It interests me because I love gadgets but is it of use if I'm not doing my own servicing? Resetting the service light doesn't bother me. Benefits otherwise other than seeing fault codes?
Like Lee, I can't value your time. For me (a MotoScan Ultimate user), I use MotoScan to reset the service indicators, check for error codes (after seeing an error light on the dashboard), and I just save a bunch of money using it to program an aftermarket set of TPMS transmitters. My dealer would not consider using anything but OEM TPMS units (about 10x as expensive as the replacements I used), plus the dealer's hourly rate to remove the wheels, remove the tires, replace the units, remount/rebalance the tires, program the TPMS units to the bike's computer would have cost me in excess of $1000. I paid an independent shop $120 to do the replacement of the units. I then used MotoScan to match theTPMS units to my bike's computer and I was once again ready to ride. I figure this one repair saved me over $800, maybe more. BTW, before anyone jumps in to tell me I should support my local dealer, I do. My local dealer gets all my annual service, tire replacements, etcetera. This is the first service item that I went outside of the dealership for repair. I just couldn't justify the cost difference between BMW/Aftermarket costs for the TPMS units, and my dealer's refusal to install aftermarket units. (As a bicycle shop owner, I can understand their point of view, but sometimes it just make sense to use aftermarket parts).I have never used these. I am not a service minded person so rely on the dealer. I'm fairly handy and can do most of the other stuff (farkles)
It interests me because I love gadgets but is it of use if I'm not doing my own servicing? Resetting the service light doesn't bother me. Benefits otherwise other than seeing fault codes?
OK that makes sense. Thanks.I'm not in a position to value your time or effort, and it certainly doesn't bother me if you don't mind visiting your dealer multiple times for the same issue.
You stated "THe dealer explained that on assessment by BMW the error codes were actually old codes and active BEFORE the update. It would appear that the update no longer "talks" to the old error on the buttons."
Let's assume for the purpose of discussion that you had known on your first visit that your system was showing codes and were able to point this fact out to the dealer prior to the software update. If that error is on the repair order at the dealer it is very hard to for them to ignore. Even if they assume the software update will fix it, they would check for that resolution after the upgrade to close the ticket. And, if not resolved, they would be in a position to have troubleshot the issue further and ordered the buttons at that time.
Again, it is your time and effort so no difference at all to me, I was just responding to "... Now after a waste of my time while they tried to find a solution, I now have no buttons for 3 months."
Ride safe -
Larry
