Not a surprise to me. I don't give much attention to these types of surveys. A lot depends on comparing models that directly relate to each other. CR doesn't always do a very good job of that from my experience. All CR offers me is another research tool and I often come away with more questions unanswered than answered.
I think what I take away from article is: the more expensive the motorcycle the more discriminating the owner, and that will come with more demands on the dealer/manufacturer to make sure they stand by their product.
Many folks poke fun at Harleys since we see so many more of them broken down along side the road. BMW only has something like 5 percent of the market, so I ask myself........"do I see 20 broken Harleys for every 1 broken BMW?" Nope. It is what it is.
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