Here is my 2¢.
RANT! :soapbox:
Regardless of the severity of the problem or how many thousands of owners call about any certain issue it is the first time they ever heard of it. Even if you called BMW everyday at the same time and spoke to the same person, you are treated as its the first time they heard of it and you never called before regardless of documentation and your need for blood pressure meds.
Dont get me wrong, I love their products... when they work. I HATE their arrogance and bewilderment when they dont!
Thank God above they dont make Titanics. Could you imagine how many lives would be lost and how many boats would be stacked up on the bottom of the Atlantic? They would set sail and as soon as it was in international water it would head straight for the bottom! Then in their arrogance they would claim "Impossible! That ship was designed to never sink or have failure in its components!
We are not responsible! It must be that the operator used the wrong water to float it in! Our pride swollen engineers only design flawless products that work and component failure is an utter and absolute impossibility! Besides, this is the first time we ever heard of such a ridiculous claim! If you have a problem take it back to the dealer!!".
We all truly feel your pain!