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Discussion Starter · #1 · (Edited)
Called the 866 # under the BMW Motorcycle Owners Association roadside assistance plan for a tow from my home in Pasadena, CA to my dealer in Pomona 27 miles away. I left my office and drove home to meet the tow truck.

A flatbed arrived from Alan's Towing and the driver informs me that they only cover 15 miles and not the 50 miles per our plan. He also informs me that "they" do this all the time to him (?).

I told him to forget it and that I would call BMWMOA and let them know. I called BMWMOA, confirmed that it is for 50 not 15 miles. When asked who I need to talk to at BMWMOA to file a complaint all they said to do was to call Nationwide Safe Drivers and ask for Jeff Rosenbaum, so much for customer satisfaction (I think that is called a hand off).

I called Jeff - out to lunch and left a message with Jeff about the less than stellar response to my call for towing under our plan with BMWMOA and inquired why I should pay member dues as well as paying for some other roadside assistance plan. I left my phone number with him. It will be interesting to see if he calls me back :histerica . If you need to call him by the way, his number is 800-338-2680.

A few moments later, I got an automated call confirming whether or not the service has been completed. When I press "2" for not completed I am redirected to a live person. She is with a company called GE Motorclub. They dispatched "Alpha Towing" who obviously was booked so all I can imagine is that Alpha called Allan's Towing for the gig.

The rep from GE Motorclub was most apologetic and offered to send another tow truck, which I declined as now I am skeptical about the whole "motorcycle knowledgeable" tow companies that they supposedly send out under our plan :confused: .

This was the first and now the last benefit that I will avail myself of the BMWMOA plan. I did not receive the product that I paid for therefore, I will look to alternative road side service plans and when my membership for BMWMOA is up for renewal I will not renew unless someone can tell me what other benefits I can expect other than roadside assistance.

I am just glad that this happened while my bike was home and I have the luxury of not being an emergency versus being on the road.

To be fair I must include the fact that they did arrive within the 45 minutes they quoted when I first called for the tow.
 

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Discussion Starter · #3 ·
eljeffe said:
How about posting this at the forums at www.bmwmoa.org where it might do some good.
Good suggestion - Done.

Update:
Jeff from GE Motorclub called and was more than accomodating. It appears that what happened was Alpha Towing, which is an approved tow company was too busy or for some other reason called Alan's Towing which Alpha Tow is not allowed to do.

Evidently the tow companies that are used by GE Motorclub have to have certain requirements, eg. certain insurance limits, company name on the truck itself, the driver has to be in a uniform with his or her name printed, and you are suppose to be given the cell phone # of the driver that is coming out in case you need to call him, and that the drivers are knowledgeable about loading and towing motorcycles.

Jeff indicated that he was going to follow up with Alpha because they are not allowed to outsource their calls. He also indicated that he was going to have someone call me right away to get my bike taken to the dealer immediately.

So, so far it has been a nice recovery by GE Motorclub. Evidently they also cover AMA and a host of other motorcycle associations so I can see why they would want to resolve this matter.
 

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I kinda had the opposite problem, they would tow the bike 50 miles to the dealer, but not the 3 miles to my home! Had broken shift linkage so I found a scrap piece of wire along the road, rigged it together and made it home. The Anonymous Book is probably the best bet for help away from home. MG.
 

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I have been an AMA member for 8 years and am very pleased with their MOTOW coverage (all my cars, trucks, trailers, bikes). Sounds like in this case that wouldn't help since it was a vendor's violation of the contract. But if you're thinking of making a change, the AMA is my recommendation.
 

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mgbmw2002 said:
I kinda had the opposite problem, they would tow the bike 50 miles to the dealer, but not the 3 miles to my home! Had broken shift linkage so I found a scrap piece of wire along the road, rigged it together and made it home. The Anonymous Book is probably the best bet for help away from home. MG.
Am I the only one who doesn't know what the "anonymous book" is? Pray tell.

I just signed up form the AMA and Mowtow, so I'm interested in their service, but my neighbor reminded me that all BMW bikes have the BMW Motorrad roadside assistance plan included. Did I waste my money by doubling up on this service?
 

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Bobnoxous said:
Am I the only one who doesn't know what the "anonymous book" is? Pray tell.

I just signed up form the AMA and Mowtow, so I'm interested in their service, but my neighbor reminded me that all BMW bikes have the BMW Motorrad roadside assistance plan included. Did I waste my money by doubling up on this service?
I just grabbed this off the BMW MOA website. Lotsa good info on that site, if you wanna have a look around.

The famous BMW MOA Anonymous book. Published annually with updated material, this book lists BMW MOA members who are willing to aid and assist (as indicated) in cases of emergency or just sociability. Listings are coded by phone numbers only and indicate degrees of services, abilities, parts, etc. available to BMW MOA riders requiring emergency help, simple directions or just a hot cup of coffee with a smiling friendly face attached. Over 12,000+ members are currently listed and as a BMW MOA member you will discover the Anonymous Book as an invaluable security blanket and an absolutely safety tool when touring anywhere, anytime.
 

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Dick said:
I just grabbed this off the BMW MOA website. Lotsa good info on that site, if you wanna have a look around.

The famous BMW MOA Anonymous book. Published annually with updated material, this book lists BMW MOA members who are willing to aid and assist (as indicated) in cases of emergency or just sociability. Listings are coded by phone numbers only and indicate degrees of services, abilities, parts, etc. available to BMW MOA riders requiring emergency help, simple directions or just a hot cup of coffee with a smiling friendly face attached. Over 12,000+ members are currently listed and as a BMW MOA member you will discover the Anonymous Book as an invaluable security blanket and an absolutely safety tool when touring anywhere, anytime.
Thanks Dick. I hadn't heard of that service. It sounds similar to the International Helping Hands I saw on the AMA site. I kind of like the non-denominational approach, but maybe people are more helpful if they feel a stronger fellowship with the rider. I'll check it out.
 

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Bobnoxous said:
Thanks Dick. I hadn't heard of that service. It sounds similar to the International Helping Hands I saw on the AMA site. I kind of like the non-denominational approach, but maybe people are more helpful if they feel a stronger fellowship with the rider. I'll check it out.
Hi, Bob - yep, great accessory to carry on the bike. I've had one each year since '99. I noticed this year that there are several folks here in Boerne who are 'anonomously' listed. That's a great thang, since we're on the well-traveled, cross country route of IH-10.

BTW - membership in BMW MOA gets you the book each year that you renew. I just read that they are no longer taking 'life time' memberships, butt each year's renewal is relatively easy. Sure hope they don't renege on my lifetime membership enrollment from back in '99!!

BTW #2 - they also issue a pretty darn good monthly rag; glossy and all, with a classified section and many great articles. I enjoy it each month. And, they are constantly improving their website appearance and material.

Best Regards, Bob.
 

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I agree with Dick. The monthly rag is pretty good, and knowing that the anonymous book is in my back pocket on a long trip will help me resolve to go on that long trip. However if I were paying additional for a service that didn't live up to it's commitment I could see myself questioning the package as well.

BTW - previously issues life memberships are said to be "safe". You should be all set Dick.
 

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AliMar said:
I agree with Dick. The monthly rag is pretty good, and knowing that the anonymous book is in my back pocket on a long trip will help me resolve to go on that long trip. However if I were paying additional for a service that didn't live up to it's commitment I could see myself questioning the package as well.

BTW - previously issues life memberships are said to be "safe". You should be all set Dick.
Thanks, Mark. Guess if truth be told, I'd pony up a yearly - once they figger I've got me monies worth on the lifetime price!! :D
 

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The one time I ever needed a tow (actually just a "jump start"), AAA was on scene PRIOR to BMW even calling me back! But, to be fair, my H-D buddies tell me AAA horror stories all the time, also.
 

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I suggest paying close attention to how far and where any service will tow you. Some of their wording is "ify."
BMWMOA only tows 35 miles max. (as do many others)
The only service (which I eventually got) that would put in writing that they will tow to the nearest facility "capable of making repairs " was Good Sam RV plan. They also put in writing that if only a BMW dealer was capable, that's where they would tow it.
 

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Discussion Starter · #14 ·
STARFIGHTER said:
BMWMOA only tows 35 miles max. (as do many others)
Actually, BMWMOA is 50 miles. AutoClub is 200 miles up to 4 calls per year. I added AutoClub RV MC because 50 miles is just not enough when you are out touring around the country.
 
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