Don't know how long ago your talking about, but check with Garrett, younger kid who is very bright, resourceful and courteous.Has the Hurst location finally been able to keep good help on the counter and in the back since they sold?
When I bought my LT there was a new wrench and new parts guy every couple weeks.
Well, he's the parts guy. If your talking mechanic they been helpful, although haven't met one that seemed like an elite beemer fanatic. Very nice fellas to me anyway, and eager to try and help.Bought mine 10/14/11.
Front of the house was a great experience. Always has been even today.
I just kept meeting the new parts guy and the mechanics changed every month or so.
When they combined the mechanics shops from the metric house next door it seemed to have deteriorated.
How long has your guy been there?
I call "BS" on that one:wack:Well, I got the trike back today after nearly a month. Radiator fans run all the time from key on. Should not. Called them today, advisor said "we didn't work in that area", technician is off today and tomorrow, call on Monday. Uh-Oh!! .
I never had an issue with the Plano folks but I an understand your frustration if they did that to me. I had all fluids changed on the bike about a month ago before heading to Alaska and the bill was around $360.00. Not bad considering it was engine, rear drive, transmission and brake fluids done. Like most places it is a crap shoot.The "stealership" in Plano will give u a parts quote by phone, then double it or mark it up when u go to get it. Can't say much about their service dept. because I do my own wrenching. The staff seemed okay but I'll never go back. Hope ur trike gets fixed right.