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As many of us know, one of the perks of being an MOA member is the "Anonymous Book". We carry it and hope we never need it.
Today I learned second hand (and was partly involved) how it works. The important part here is not that a member used it for assistance. The important part is the extent that those who helped went to! I may "up" my levels of assistance after today. A special thanks to all those who have responded to call for help from the use of the Anonymous Book.
Here's what happened and how quick it was fixed: http://ourbmw.wordpress.com/2012/06/02/bmw-may-not-have-the-dealer-network-but/
Today I learned second hand (and was partly involved) how it works. The important part here is not that a member used it for assistance. The important part is the extent that those who helped went to! I may "up" my levels of assistance after today. A special thanks to all those who have responded to call for help from the use of the Anonymous Book.
Here's what happened and how quick it was fixed: http://ourbmw.wordpress.com/2012/06/02/bmw-may-not-have-the-dealer-network-but/