still no responce from bushtec - BMW Luxury Touring Community
 
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post #1 of 5 Old Oct 7th, 2012, 7:52 am Thread Starter
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still no responce from bushtec

well i emailed bushtec when i got back from CCR looking for info and some parts
to properly repair my trailer from my Aframe failure in montana looking to buy some
parts bushings ,new cross rods, and i was asking about proper hitch height on my old
turbo as it is a very early model i asked if the height is the same.

over a month later no responce to my emails more than one.its not like i asked for the parts for free
i guess either they are afraid to respond about the afame almost falling off the trailer because of legal concerns or just dont give a (excuse my language)crap !
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post #2 of 5 Old Oct 7th, 2012, 8:36 am
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Re: still no responce from bushtec

Are you sure that they received the email? Why not give them the benefit of the doubt and do a follow-up phone call.

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post #3 of 5 Old Oct 7th, 2012, 9:20 am Thread Starter
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Re: still no responce from bushtec

i prob, will give them a call but. it was sent through there website more than one time.and i did not get a delivery failure notice.
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post #4 of 5 Old Oct 7th, 2012, 10:32 am
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Re: still no responce from bushtec

I don't work for Bushtec and I don't receive any compensation to endorse their product,
but my experience with them has been nothing but excellent,

It's been a while but when I've called I was put through to the ceo
who spent quite a bit of time talking with me like I his best friend,

They are a relatively small operation and when there are rallies they "shut the place down" and everybody goes on the road.

It is very possible your e-mail "fell through the cracks" or was never received,
going on their customer service "record" give them the benefit of doubt and pick up the phone,

if that doesn't produce results,
that would be the time to complain,
not before you have actually established "any" contact.


Hans
St. Petersburg FL

2002 K1200LTE
"Silver Buffalo" Totaled 5/06
2005 LT
"Esperanza"
BushtecGenesisTrailer
"Our preferred long distance carrier"



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post #5 of 5 Old Oct 7th, 2012, 6:12 pm
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Re: still no responce from bushtec

+ 1 Hans.
We've been towing our Bushtec Quantum now for over 6 years and our dealings with Bushtec have been truly fantastic.
We visited the factory early in our touring preparations, got a great tour over the factory which was impressive. Andrew was happy to answer all our questions, and we settled on the trailer we now have.
A failure in the subframe ( not critical ) and a subsequent email to ask for advice, resulted in a replacement part being sent halfway round the world.
This was all done willingly by Bushtec, without cost. It was only then I found out the trailers have a lifetime warranty to the original owner. That is truly backing a product.

Try giving them a ring, and I'm sure you will be delighted with their response.


Jenna: Ocean Blue '06
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