Join Date: Aug 2008
Location: Overland Park, KS, USA
Re: Attention: Uni-go Owners, Past, Present and Future
Ok, Itís Thursday, September 16, 2010 at about 2:20 pm and no hitch. Iím making my call to Unigo to find out about my hitch that was suppose to be sent out 3 weeks ago. This time instead of Mark Huffman answering the phone Iím greeted with a voicemail greeting and a manís voice that Iíve never heard before. Please push 1 for sales, 2 for service and so on. After going through the voicemail promps I finally get to a point where I can push 3 for Mark Huffman, Mark answers the phone. Hey, Mark this is Stephen Daniels, whereís my hitch. Mark, says ďItís sitting here all boxed up waiting to be shipped.Ē Thatís all I needed to hear, I was about ready to explode. He didnít even give me an excuse. Mark, I should have had this hitch three weeks ago and all I've heard are excuses. First you were sick, second you were moving. The last time we talked you didnít even give me an excuse. He didnít apologize but said do you want your money back, and I said, YES. He continued to inform me that he hasnít owned Unigo for a little over a year now and that someone from Jacksonville, FL bought the company and is moving everything down there. I told him what I want to know is how quickly can you process my refund. He told me he would do it today and that they still have my credit card info there.
With their track record itíll probably be 6 weeks before I get my money back , if I ever do. If I donít see the money by Monday they will be hearing from me daily.
Thatís it folks. Let my aggravation be a warning to anybody who chooses to purchase one of these trailers and do business with Unigo. As far as Iím concerned, these people, Mark or whomever owns this company are not to be trusted.
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2010 Unigo Trailer w/Dauntless Hitch