Join Date: Aug 2006
Location: Deerfield Beach, Florida, USA
Re: South Florida service- 441 Cycle vs. Miami
I dropped my '00 LT off at 441 Cycle Shop on Friday, April 29, 2011 for a routine 36K mile service and to have my brakes repaired. The right front caliper was not releasing and the brake was dragging.
They had the bike until Tuesday, May 10. I picked it up on Friday, May 13. When I was picking it up I asked the mechanic how the service went, if he had any problems and if everything was okay. He said the bike was fine and he found nothing wrong with it. The brake lines had been replaced, so that in conjunction with his statement that everything was fine, I started to ride home.
As I left the shop I noticed daylight shining through the space around the gas filler door, something I had never seen before. Stopped at a red light, I tried to open the gas filler door and found the rubber piece around the filler neck was not reinstalled properly and was preventing the door from opening fully. I also found the source of the daylight was a piece of the door broken and missing. I also saw a 'chunk' of the black plastic trim around the filler door broken and missing, and a piece on the left side broken, but sitting in place. I also found several 'new' scratches in the paint, adjacent to the damaged trim pieces.
I immediately went back to the dealer and showed the service manager. His response was, "I have no way of knowing if it was like that when you brought it in". He went inside and sent the mechanic out to talk to me. The mechanic apologized for the damage and explained that the plastic 'gets brittle and breaks easily". He then reached into his shirt pocket and gave me about half a dozen pieces of broken plastic, which happened to fit the damaged area perfectly.
He re-installed the rubber piece around the gas filler and sent me on my way.
On my ride home I noticed the trip computer showed my mileage was still about 8-10 m.p.g. lower than before I developed the brake problem. When I got home I checked the front wheel and found I had to use both hands and considerable force to move it. Apparently the brakes had not been repaired. I also found the wiring from the front ABS sensor hanging down in front of the fairing. There were greasy hand prints all over the bike and the rubber cap on the left brake bleeder was off and the caliper and bleeder were wet with fluid.
I e-mailed the owner of 441 Cycle and expressed my concern and dissatisfaction. He was very nice and asked me to bring the bike back so he could look at it himself and see exactly what my concerns were. I told him I would bring it back on Friday, May 20, to show him. I went to the dealer this morning to meet with the owner and found that he won't be back until next week sometime. The girl at the counter told me the owner had scheduled me for service this morning and told me there was no reason for me to talk to the owner because the mechanic was more knowledgeable than the owner anyway.
Based on my personal experience, I would not recommend anyone take their bike for service to 441 Cycle Shop, in Plantation, Florida!