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post #1 of 57 Old Apr 9th, 2020, 6:07 pm Thread Starter
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Wonky Nav VI on '16 RT

So I have, at least for now, a '16 RT with GPS prep and the Nav VI.

What's happening is that as I am riding along, the screen starts going berserk- it's acting like a million inputs are being sent to it rapidly. The items on the screen jump all over the place, the zoom maxes-out, touching the screen mostly doesn't do anything and flipping through the various GPS pages via the thumb wheel doesn't help.

My remedies in the past have been to remove it from the bike and really wiping-down the screen. Most of the time this seems to work, but sometimes it'll happen almost right away. As suddenly as it happens, all of this weird behavior will just disappear. I can go for a year without an issue but then have it happen three times in a week.

I am wondering if there is a problem with the Wonder Wheel and the connections in the dash for the Nav VI and somehow errant signals are being sent to the GPS? I am leaning this way because my first Nav VI behaved like this and I laid the blame at its feet and Garmin replaced the unit, but now I see that didn't help...unless there is something goofy about the Nav VI in the first place causing these issues.

Anyone else have this issue?

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post #2 of 57 Old Apr 9th, 2020, 7:33 pm
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Re: Wonky Nav VI on '16 RT

Mine works fine.


Is it fully connected in the cradle? If not, you will see a small red tab at the top
Do you have the latest software installed with Garmin express?
I suspect a bad connection in the cradle. (Try contact cleaner)
Or it could be a defective unit.

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post #3 of 57 Old Apr 9th, 2020, 7:38 pm Thread Starter
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Re: Wonky Nav VI on '16 RT

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Originally Posted by Dann323 View Post
...
Yeah it's fully connected. I haven't tried contact cleaner, but they all look super clean right now. Someone in the IBA forums said this isn't unusual and that people who had them replaced usually had to get them replaced a 2nd time. Garmin, he said, seems to have some hardware issues that they finally got sorted.

My first one acted like this and was returned. I was surprised when the second one also started goofing up.

So, given the info received, I sent them an email.

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post #4 of 57 Old Apr 9th, 2020, 7:45 pm
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Re: Wonky Nav VI on '16 RT

I mentioned contact cleaner because I had issues with the Zumo 350 which was loosing power due to a bad contact with it's cradle on my 07 (No screen issues though)
The contact pins were mounted on small springs that got dirty and would prevent the pins from moving and making contact with the unit.


YMMV

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post #5 of 57 Old Apr 9th, 2020, 8:00 pm Thread Starter
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Re: Wonky Nav VI on '16 RT

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Originally Posted by Dann323 View Post
I mentioned contact cleaner because I had issues with the Zumo 350 which was loosing power due to a bad contact with it's cradle on my 07 (No screen issues though)
The contact pins were mounted on small springs that got dirty and would prevent the pins from moving and making contact with the unit.


YMMV
I don't have any contact cleaner- can I use diet coke?

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post #6 of 57 Old Apr 9th, 2020, 8:06 pm
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Re: Wonky Nav VI on '16 RT

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I don't have any contact cleaner- can I use diet coke?

I don't think so. Coke Zero maybe...
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post #7 of 57 Old Apr 9th, 2020, 8:16 pm Thread Starter
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Re: Wonky Nav VI on '16 RT

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I don't think so. Coke Zero maybe...
Now I have an excuse to go out tomorrow!

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post #8 of 57 Old Apr 9th, 2020, 9:52 pm
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Re: Wonky Nav VI on '16 RT

This is a common issue with the NAV VI. There are a couple of threads on both Advrider and BMWST discussing this
ghosting issue. I had this happen twice and got a replacement from Garmin. If you give them a call the support is excellent.

https://advrider.com/f/threads/nav-v...1422861/page-9

https://advrider.com/f/threads/bmw-n...pdate.1416364/

https://advrider.com/f/threads/nav-v...wheel.1398933/

https://www.bmwsporttouring.com/topi...omment-1008282
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post #9 of 57 Old Apr 9th, 2020, 10:30 pm
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Re: Wonky Nav VI on '16 RT

Send it back.
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post #10 of 57 Old Apr 9th, 2020, 10:32 pm
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Re: Wonky Nav VI on '16 RT

Not unusual for the Nav VI - just send it back and roll the dice that the next one you get works as designed.
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post #11 of 57 Old Apr 10th, 2020, 12:42 am Thread Starter
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Re: Wonky Nav VI on '16 RT

Quote:
Originally Posted by GSinNC View Post
This is a common issue with the NAV VI. There are a couple of threads on both Advrider and BMWST discussing this
ghosting issue. I had this happen twice and got a replacement from Garmin. If you give them a call the support is excellent.

https://advrider.com/f/threads/nav-v...1422861/page-9

https://advrider.com/f/threads/bmw-n...pdate.1416364/

https://advrider.com/f/threads/nav-v...wheel.1398933/

https://www.bmwsporttouring.com/topi...omment-1008282
Thanks, Ed. I indeed sent them an email and they got right back to me; we're doing an exchange now. Hopefully this cures it.

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post #12 of 57 Old Apr 10th, 2020, 5:25 am
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Re: Wonky Nav VI on '16 RT

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Thanks, Ed. I indeed sent them an email and they got right back to me; we're doing an exchange now. Hopefully this cures it.
Yep great service. I sent mine back after the 2nd incident of the ghosting. That was probably 9 month ago and so far so good. Some guys have had no issues and others are on their 3rd or 4th unit. Let's hope they have it resolved.

Good luck and do keep up posted on your experience.
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post #13 of 57 Old Apr 10th, 2020, 8:21 am
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Re: Wonky Nav VI on '16 RT

A common problem with the NAV VI... when mine started doing it, I called Garmin Support, they said they would email me a return authorization, then sent me a new replacement....
Great service from Garmin !!!!!!
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post #14 of 57 Old Apr 10th, 2020, 10:34 am
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Re: Wonky Nav VI on '16 RT

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Originally Posted by N00bie RT Gawd View Post
Thanks, Ed. I indeed sent them an email and they got right back to me; we're doing an exchange now. Hopefully this cures it.
Same problem, same solution, replacement unit worked like a champ.

Garmin support on this issue was fantastic.
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post #15 of 57 Old Apr 10th, 2020, 1:53 pm Thread Starter
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Re: Wonky Nav VI on '16 RT

I believe that the Nav VI came out in January of 2017? If so, I got mine in May of that year, so definitely an early batch. That unit had this issue and was replaced within 9 months. This second unit also has the same issues, but really became bad more recently, causing me to miss critical turns in areas I wasn't familiar with.

Ed, I read all 12(!) pages of that first link and am amazed on how widespread this seems to be. What's interesting to me is that they talk about getting hardware version V8 and mine is V5, so just a few revisions behind, lol.

There was some discussion about the Nav VI being discontinued, but someone posted an email from BMW about that. It just seems the model number or something internally was being changed and that was why people would see the "discontinued" label on the Nav VI web page. The Nav VI is not discontinued.

Then there's the new Zumo XT. Looks nice and at $499 is reasonably-priced. Would be nice to be able to fit it in the area the Nav VI went, but the body is about 1/2" wider than that opening. I also don't know if it's really "worth it" for a variety of reasons even though I like the more modern interface and some of the features.

Finally, I am not sure why the talk about how the Nav VI is integrated with the Wonder Wheel is even touted...all it can do is switch between a few pages and zoom in/out, unless I am missing something.

Anyhow, Garmin didn't even try to insult me about "troubleshooting" steps before exchanging it, so that's a plus for them.
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post #16 of 57 Old Apr 11th, 2020, 7:01 pm
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Re: Wonky Nav VI on '16 RT

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Originally Posted by N00bie RT Gawd View Post
I believe that the Nav VI came out in January of 2017? If so, I got mine in May of that year, so definitely an early batch. That unit had this issue and was replaced within 9 months. This second unit also has the same issues, but really became bad more recently, causing me to miss critical turns in areas I wasn't familiar with.

Ed, I read all 12(!) pages of that first link and am amazed on how widespread this seems to be. What's interesting to me is that they talk about getting hardware version V8 and mine is V5, so just a few revisions behind, lol.

There was some discussion about the Nav VI being discontinued, but someone posted an email from BMW about that. It just seems the model number or something internally was being changed and that was why people would see the "discontinued" label on the Nav VI web page. The Nav VI is not discontinued.

Then there's the new Zumo XT. Looks nice and at $499 is reasonably-priced. Would be nice to be able to fit it in the area the Nav VI went, but the body is about 1/2" wider than that opening. I also don't know if it's really "worth it" for a variety of reasons even though I like the more modern interface and some of the features.

Finally, I am not sure why the talk about how the Nav VI is integrated with the Wonder Wheel is even touted...all it can do is switch between a few pages and zoom in/out, unless I am missing something.

Anyhow, Garmin didn't even try to insult me about "troubleshooting" steps before exchanging it, so that's a plus for them.
Glad to hear that Garmin took care of you. They obviously know there's an issue there. Let us know which hardware version you receive. I'm assuming/hoping V8, which I believe is the latest and "greatest".

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Re: Wonky Nav VI on '16 RT

I got mine last January when I bought my 1250 and it is V8.


I assume it's the latest version

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post #18 of 57 Old Apr 12th, 2020, 11:16 am
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Re: Wonky Nav VI on '16 RT

How do you verify which hardware version you have?

Through the GPS software, or maybe a label under the battery cover?

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post #19 of 57 Old Apr 12th, 2020, 11:56 am
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Re: Wonky Nav VI on '16 RT

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How do you verify which hardware version you have?

Through the GPS software, or maybe a label under the battery cover?

On the NAV VI you have to go to: Settings/Device/About

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Re: Wonky Nav VI on '16 RT

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On the NAV VI you have to go to: Settings/Device/About


I may have to charge my two Nav VI's first, as they haven't been getting much use lately...

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post #21 of 57 Old Apr 12th, 2020, 5:40 pm
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Re: Wonky Nav VI on '16 RT

I just discovered something strange.


On my Zumo 350 I was able to put an icon on the 'Where to' page to directly access my custom POIs.
This option was not available on the NAV VI which I found strange.


My NAV VI is setup in French which is my native language. I switched it to English to make sure I had the exact terms for the path I gave earlier concerning the unit's hardware level.


Now the option is available


The option is not available if the NAV VI is set to French. I don't now about other languages

I installed it when it was set to English. When I switched it back to French, the icon was gone.


Looks like I will have to leave it in English if I want quick access to my POIs

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Re: Wonky Nav VI on '16 RT

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I just discovered something strange.
Are you saying that on the Nav VI home screen (where it says "Where To?" and "View Map"), that you were able to place a custom icon on that screen? How?

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post #23 of 57 Old Apr 13th, 2020, 1:35 pm Thread Starter
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Re: Wonky Nav VI on '16 RT

Update from Garmin: Getting the new one on Wednesday, the 15th.

And as an FYI: The hardware version is Settings->Device->About. If you want the Serial Number, you need to remove the battery cover and lift the battery.

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post #24 of 57 Old Apr 13th, 2020, 2:02 pm
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Re: Wonky Nav VI on '16 RT

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Are you saying that on the Nav VI home screen (where it says "Where To?" and "View Map"), that you were able to place a custom icon on that screen? How?



Not on the map. On the 'Where To' page with the BMW Motorrad, Gas stations, etc icons.


The Icons you can put on the map are pre-determined

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Re: Wonky Nav VI on '16 RT

Quote:
Originally Posted by Dann323 View Post
I just discovered something strange.


On my Zumo 350 I was able to put an icon on the 'Where to' page to directly access my custom POIs.
This option was not available on the NAV VI which I found strange.


My NAV VI is setup in French which is my native language. I switched it to English to make sure I had the exact terms for the path I gave earlier concerning the unit's hardware level.


Now the option is available


The option is not available if the NAV VI is set to French. I don't now about other languages

I installed it when it was set to English. When I switched it back to French, the icon was gone.


Looks like I will have to leave it in English if I want quick access to my POIs
Good catch. I tried on my Nav V and I too don't see custom POIs when in French. If you look into the "Categories" search button on the right, the "Points d'intérêts personalisés" is there if you go down. However, all I see in there are BMW Independent shops, Red light and speed traps.

My question is when and how would you use that button? I must say that rarely use the search function on the gps other than gas or maybe hotels.

Ride safe!
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Re: Wonky Nav VI on '16 RT

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Good catch. I tried on my Nav V and I too don't see custom POIs when in French. If you look into the "Categories" search button on the right, the "Points d'intérêts personalisés" is there if you go down. However, all I see in there are BMW Independent shops, Red light and speed traps.

My question is when and how would you use that button? I must say that rarely use the search function on the gps other than gas or maybe hotels.

I have tons of POIs like: Ethanol free gas stations, Motorcycle parking spots , rest areas, border points, Personal stuff etc that I transfer from Basecamp to my GPS.


I use the POIs more when planning routes in Basecamp but I like having some of them in the GPS as backup

I emailed Garmin but so far they didn't come up with a working solution.

YMMV

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post #27 of 57 Old Apr 14th, 2020, 8:43 am
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Re: Wonky Nav VI on '16 RT

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So I have, at least for now, a '16 RT with GPS prep and the Nav VI.

What's happening is that as I am riding along, the screen starts going berserk- it's acting like a million inputs are being sent to it rapidly. The items on the screen jump all over the place, the zoom maxes-out, touching the screen mostly doesn't do anything and flipping through the various GPS pages via the thumb wheel doesn't help.

My remedies in the past have been to remove it from the bike and really wiping-down the screen. Most of the time this seems to work, but sometimes it'll happen almost right away. As suddenly as it happens, all of this weird behavior will just disappear. I can go for a year without an issue but then have it happen three times in a week.

I am wondering if there is a problem with the Wonder Wheel and the connections in the dash for the Nav VI and somehow errant signals are being sent to the GPS? I am leaning this way because my first Nav VI behaved like this and I laid the blame at its feet and Garmin replaced the unit, but now I see that didn't help...unless there is something goofy about the Nav VI in the first place causing these issues.

Anyone else have this issue?
It's a known fault. Contact Garmin for a replacement. If in the US, 5 year warranty; UK is 2 years (Garmin offer a replacement service for a charge if outside of warranty).
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post #28 of 57 Old Apr 15th, 2020, 11:13 am
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Re: Wonky Nav VI on '16 RT

After a couple of emails with Garmin and no solution, they will replace my NAV VI
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post #29 of 57 Old Apr 15th, 2020, 5:45 pm Thread Starter
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Re: Wonky Nav VI on '16 RT

I got mine today. Hardware v8 and the only other change was that the BMW Motorrad version was bumped from 12 to 13.

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post #30 of 57 Old Apr 26th, 2020, 9:37 am
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Re: Wonky Nav VI on '16 RT

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After a couple of emails with Garmin and no solution, they will replace my NAV VI
Hi Dan, I just got a slightly used Nav VI from a friend, it has the same issue as yours.
The custom POI disapears when switching to french. I also tried in Italian, same thing.
I wouldn't be surprised if the new one you get has the same issue.

Ride safe!
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post #31 of 57 Old Apr 26th, 2020, 9:43 am
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Re: Wonky Nav VI on '16 RT

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After a couple of emails with Garmin and no solution, they will replace my NAV VI


The new unit didn't solve my problem. It looks like it's a coding issue since the function works in all other language I tried except French. (I even tried in Afrikaan...)

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post #32 of 57 Old Apr 26th, 2020, 11:32 am
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Re: Wonky Nav VI on '16 RT

Hey ... just a related question ... if the NAV VI is discontinued and they need to replace it ... what are they now replacing it with? Do they still have some VI's in stock?

Would be great to have them replace it with a NAV VII

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post #33 of 57 Old Apr 26th, 2020, 4:28 pm Thread Starter
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Re: Wonky Nav VI on '16 RT

The Nav VI is still in stock and no next-gen Nav units are being talked about.
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post #34 of 57 Old Apr 26th, 2020, 6:24 pm
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Re: Wonky Nav VI on '16 RT

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The Nav VI is still in stock and no next-gen Nav units are being talked about.
Thanks! I had heard the NAV VI was discontinued so was not sure. Guess they have a stock pile of them for replacements :-)

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post #35 of 57 Old Apr 26th, 2020, 6:42 pm Thread Starter
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Re: Wonky Nav VI on '16 RT

What happened is that the SKU numbers, or something like that, where changed and that caused Garmin's website to erroneously say that they were out-of-stock. That detail was fixed and you'll find them in-stock.

But seriously, if the day comes when the Nav VI just completely gives up the ghost and Garmin can't replace it, I'll be going to the new Zumo. It looks to be way better and only like $500 whereas the Nav VI is still priced near a grand- shame on you, Garmin!

Matter of fact, if I could figure a way to mount the new Zumo in the spot where the Nav VI goes, I would ditch the VI in a heartbeat.

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post #36 of 57 Old Apr 26th, 2020, 8:30 pm
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Re: Wonky Nav VI on '16 RT

Quote:
Matter of fact, if I could figure a way to mount the new Zumo in the spot where the Nav VI goes, I would ditch the VI in a heartbeat.

That's why they make sure nothing else fits...
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post #37 of 57 Old Apr 26th, 2020, 10:54 pm
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Re: Wonky Nav VI on '16 RT

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What happened is that the SKU numbers, or something like that, where changed and that caused Garmin's website to erroneously say that they were out-of-stock. That detail was fixed and you'll find them in-stock.

But seriously, if the day comes when the Nav VI just completely gives up the ghost and Garmin can't replace it, I'll be going to the new Zumo. It looks to be way better and only like $500 whereas the Nav VI is still priced near a grand- shame on you, Garmin!

Matter of fact, if I could figure a way to mount the new Zumo in the spot where the Nav VI goes, I would ditch the VI in a heartbeat.
The only issue with going with a non-NAV is the Wonder Wheel does not work. And while I have not seen the new Garmin Zumo all prior non BMW GPS units did not have the display the Nav VI has where it is clear and perfect in direct sunlight. If the new Zumo has that kind of display I'd be tempted. The wonderful display is why I upgraded from my Nav V

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post #38 of 57 Old Apr 27th, 2020, 12:29 am Thread Starter
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Re: Wonky Nav VI on '16 RT

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The only issue with going with a non-NAV is the Wonder Wheel does not work. And while I have not seen the new Garmin Zumo all prior non BMW GPS units did not have the display the Nav VI has where it is clear and perfect in direct sunlight. If the new Zumo has that kind of display I'd be tempted. The wonderful display is why I upgraded from my Nav V
I have really yet to see any benefit of the integration with the WonderWheel. As far as I can tell, it only flips through the various screens and zooms in/out.

The disappointment I have with this lack of doing anything useful was similar to my recent experience with Android Auto- it wouldn't display the text message on the screen but read it aloud...badly.

Here is a write-up about the new Zumo XT by some guy names Greg Rice. I don't think you'll be disappointed.

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post #39 of 57 Old Apr 27th, 2020, 8:39 am
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Re: Wonky Nav VI on '16 RT

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I have really yet to see any benefit of the integration with the WonderWheel. As far as I can tell, it only flips through the various screens and zooms in/out.

The disappointment I have with this lack of doing anything useful was similar to my recent experience with Android Auto- it wouldn't display the text message on the screen but read it aloud...badly.

Here is a write-up about the new Zumo XT by some guy names Greg Rice. I don't think you'll be disappointed.
Well I am probably the exception here but I do not synch my phone to my GPS. I don't want to get phone calls or texts while I am riding. It is just my preference to keep distractions to a minimum. I usually will stop to load a route or do a search on the GPS. But while riding I will occasionally want to zoom in or out and scroll the screen for compass, trip info, etc. So having that feature on the wonder wheel for ME is a real value add. I did like the feature not the new Garmin Zumo that alerts of incidents ahead. That would add to safety. Oh ... and I don't need music through the GPS. But again that is just my preference.

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post #40 of 57 Old Apr 27th, 2020, 9:09 am
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Re: Wonky Nav VI on '16 RT

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The new unit didn't solve my problem. It looks like it's a coding issue since the function works in all other language I tried except French. (I even tried in Afrikaan...)

This the last response from Garmin:


Quote:
Thank you, I have let them know that it did not have an effect on the issue. It does seem to me as well that it is a software issue. I do not have an answer for if or when the issue will be fixed but you can keep your device up to date with Garmin Express. Otherwise if they do release a fix you should be notified by email.
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post #41 of 57 Old Apr 27th, 2020, 4:57 pm Thread Starter
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Re: Wonky Nav VI on '16 RT

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Well I am probably the exception here but I do not synch my phone to my GPS.
Actually you're not the only one- I don't use my GPS for anything other than for navigation. Even then, I have the unit on mute because I don't need it to tell me what I can easily read. I pair my phone to my 20S and I stream music and phone calls directly to it. It's my opinion that the BMW audio system is absolute shit and I've removed the speakers and receiver from the bike.

I am not sure why Greg is making a big deal about traffic and weather alerts- the Nav VI, when paired with the phone app, does the same thing. Honestly though, I've found that the weather alerts were useless and I would just use my phone's weather app to tell me what to expect. When on long trips, I would make an Excel table that would show each stop, what time I am expected to be there, how far to that stop from the previous stop, and the rain % and temperature. I would freeze the leftmost columns so I could swipe horizontally through the table for easier reading.

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post #42 of 57 Old Apr 27th, 2020, 6:52 pm
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Re: Wonky Nav VI on '16 RT

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Actually you're not the only one- I don't use my GPS for anything other than for navigation. Even then, I have the unit on mute because I don't need it to tell me what I can easily read. I pair my phone to my 20S and I stream music and phone calls directly to it. It's my opinion that the BMW audio system is absolute shit and I've removed the speakers and receiver from the bike.

I am not sure why Greg is making a big deal about traffic and weather alerts- the Nav VI, when paired with the phone app, does the same thing. Honestly though, I've found that the weather alerts were useless and I would just use my phone's weather app to tell me what to expect. When on long trips, I would make an Excel table that would show each stop, what time I am expected to be there, how far to that stop from the previous stop, and the rain % and temperature. I would freeze the leftmost columns so I could swipe horizontally through the table for easier reading.
I think he audio on my 2016 RT is actually pretty good and will turn in on when on long straight roads like Kansas of Nebraska and listen to XM. And I do use the Nav directions through the RT audio when I am on a congested area and want to make sure I don't miss a turn. But for the most part I just use my GPS for well GSP stuff. I have a Sena that I only use when riding with a buddy or 2. I just like to keep things simple. My phone is not paired to anything and like you noted if I need to look at weather app or Pure Gas app I will just stop and check my phone. I am never in that much of a hurry.
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post #43 of 57 Old Apr 27th, 2020, 8:54 pm
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Re: Wonky Nav VI on '16 RT

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That's why they make sure nothing else fits...

Actually it's possible


https://www.bmwlt.com/forums/rt-seri...ml#post1905533

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post #44 of 57 Old Apr 27th, 2020, 11:57 pm Thread Starter
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Re: Wonky Nav VI on '16 RT

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That's interesting.

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post #45 of 57 Old Apr 28th, 2020, 1:45 pm
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Re: Wonky Nav VI on '16 RT

works fine for me
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post #46 of 57 Old Apr 28th, 2020, 2:18 pm
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Re: Wonky Nav VI on '16 RT

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works fine for me

What works fine?

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post #47 of 57 Old May 9th, 2020, 10:27 am
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Re: Wonky Nav VI on '16 RT

I sent my NAV 6 in for the swap. My question is since they told me to take the battery out along with the memory card, will my replacement come back with a new battery?

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post #48 of 57 Old May 9th, 2020, 10:49 am
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Re: Wonky Nav VI on '16 RT

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I sent my NAV 6 in for the swap. My question is since they told me to take the battery out along with the memory card, will my replacement come back with a new battery?
They recently changed their return policy. When I got my new one I opted for them to send me the new one first so I could set it up exactly like my old one. Then I got the replacement it was a new sealed box just like what you buy at the dealer. GPS, carry case, screwdriver, usb cable, etc. But what I've heard recently is they are just sending you a new unit. So you may just get a unit with out battery. Not sure. But it seems they are no longer sending a full sealed box.

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post #49 of 57 Old May 9th, 2020, 12:51 pm
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Re: Wonky Nav VI on '16 RT

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I sent my NAV 6 in for the swap. My question is since they told me to take the battery out along with the memory card, will my replacement come back with a new battery?

My replacement was reburbished one with the battery, even if mine was only two months old
I didn't send the battery with the unit so I have a spare one now
I dealt with Garmin Canada, could be different in the US

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post #50 of 57 Old May 10th, 2020, 7:18 am
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Re: Wonky Nav VI on '16 RT

Ha just got my new Nav 6 back and yes it did come with a new battery. Thanks for the replys guys. New unit after a quick ride seems to be working GREAT!

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