Unable to register GS-911wifi - BMW Luxury Touring Community
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post #1 of 13 Old Nov 7th, 2019, 8:38 pm Thread Starter
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Unable to register GS-911wifi

The title pretty much covers it. I'm trying to register my unit, and nothing seems to work. I get to the registration page, submit name and email, click next, and the next button seems to have clicked. No email. Nothing. Downloaded the utility for the wifi version, plugged in unit. I'm following the quick start guide to the letter. They say it may take up to an hour to get an email, but I have nothing. Unit is still plugged into USB, and the utility is still open. Has anybody else had a struggle with this?
Edit: I'm running Windows 7 on PC.
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post #2 of 13 Old Nov 8th, 2019, 12:57 am
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Re: Unable to register GS-911wifi

I use windows 7 also on my garage computer. I'm not so sure you really need to register... Have you down loaded the latest operation software for your computer? Hard wire your gs911 to a usb port in your computer, go on line to the Hexcode site and find down loads and downloads for windows. follow the directions. They have a bit of software called downloader and that may need to be done first then follow instructions on your computer. There is a group forum on that site also to ask questions.
The site and actions to take are not chimp simple, you have to be methodical and look for everything. After the first time or two it is easy. Especially after you get set up you just need to plug in your unit and go to the upper left menu and find up grades in one of the subjects. Be sure to switch to comm port rather than wifi when you plug into your computer in settings on your screen.
Mine is registered via the process you are trying. Give it another look and see if something has been missed.
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post #3 of 13 Old Nov 8th, 2019, 4:54 am
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Re: Unable to register GS-911wifi

Quote:
Originally Posted by beech View Post
...
The site and actions to take are not chimp simple, you have to be methodical and look for everything.


Seriously though, the developers at Hexcode are very clever people. I wish they would redirect some of that 'savvy' into making the app more idiot proof (and Garmin, you guys need to do the same with your crazy stupid complex BaseCamp).
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post #4 of 13 Old Nov 8th, 2019, 7:04 am
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Re: Unable to register GS-911wifi

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Originally Posted by bandytales View Post


Seriously though, the developers at Hexcode are very clever people. I wish they would redirect some of that 'savvy' into making the app more idiot proof (and Garmin, you guys need to do the same with your crazy stupid complex BaseCamp).
I have had a lot of interaction with them on the ezCAN and beta tested the newest one.

I have used a GS-911 since Ted Porter started selling them. They are great if you are familiar a bit deep in starting out.

My wish is NO need for internet connectivity for updates. Make downloaded exe files and call it a day. I go nuts stringing internet to where I am working!

I do agree with you and think they are working on it. The latest ezCAN was a big project for it's versatility of using any channel for your devices now and being able to split voltage to them.

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post #5 of 13 Old Nov 8th, 2019, 7:29 am
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Re: Unable to register GS-911wifi

I use the wifi unit and I'd love to see the ability to re-set the service reminder without having to add a laptop. The ability to use a tablet or phone is what is needed.

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post #6 of 13 Old Nov 8th, 2019, 7:34 am Thread Starter
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Re: Unable to register GS-911wifi

I'll be trying again tonight. everything seems to be fine, right up to the registration page. Click next, and then nothing. Eight hours later, and no email. I tried contacting them by email, and it won't let me. It must be me, or my computer, because everyone else seems happy with theirs.
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post #7 of 13 Old Nov 8th, 2019, 11:01 am
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Re: Unable to register GS-911wifi

Quote:
Originally Posted by bandytales View Post
I use the wifi unit and I'd love to see the ability to re-set the service reminder without having to add a laptop. The ability to use a tablet or phone is what is needed.
I have only used my iPad tablet with the wifi unit to reset reminders (edit to add: for several years since purchase). Don't own a laptop or PC. Unless I misunderstand your comment, this capability exists already.

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post #8 of 13 Old Nov 8th, 2019, 12:04 pm
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Re: Unable to register GS-911wifi

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Originally Posted by minirips2 View Post
I'll be trying again tonight. everything seems to be fine, right up to the registration page. Click next, and then nothing. Eight hours later, and no email. I tried contacting them by email, and it won't let me. It must be me, or my computer, because everyone else seems happy with theirs.
maybe a problem with your browser in terms of actually submitting the form?

Look for browser errors, and potentially try an alternative browser (e.g. if you normally use Internet Explorer, try Chrome) and see if that works. You could have old Java on that computer, etc.. and issues with that if the form/app the web site uses is Java based.

You can always try clearing your Browser Cache as well.

Good Luck.


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post #9 of 13 Old Nov 8th, 2019, 1:55 pm
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Re: Unable to register GS-911wifi

Have you tried a clearing the cache in your browser (as mentioned above)? Have you tried a different browser? That would be the first element to try and eliminate. Use Google to find out how to clear the browser cache for the browser you are using. You can try a different PC as well. The unit need not be connected to the bike to be registered.

I've been using the GS-911 products since 2006 and I've never had any trouble connecting to their sites and registering the OBDII WiFi unit I now have. Also, when I have contacted them directly for something they've always been prompt, respectful, and very helpful. If you can't figure it out, ask Hexcode for help.

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post #10 of 13 Old Nov 8th, 2019, 4:16 pm
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Re: Unable to register GS-911wifi

I had registration issues in the past (not with Hex) where the problem was my email address/domain. It was blocked for some reason so the vendor's system simply discarded it. I have a "preferred" email what I use generally where spam "contamination" in the future is possible. That address was unsuccessful for registrations with at least two separate sites that I can remember. Maybe it's worth trying another email with your 911 registration...
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post #11 of 13 Old Nov 8th, 2019, 11:50 pm
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Re: Unable to register GS-911wifi

Lots of 911 topics on YouTube, but here is the Hexcode one on registration.
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post #12 of 13 Old Nov 9th, 2019, 1:56 pm Thread Starter
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Re: Unable to register GS-911wifi

Tried again last night. I get to the registration page, but no email gets sent. either that, or some spam blocker is intercepting it. I have tried registering with Internet Explorer and with Chrome browsers. I will clear my cache and try with my work email. Thanks for all the help and suggestions. The unit seems fine. I was able to log it onto my wifi network, and it shows in the lower box of wifi connected devices.

Last edited by minirips2; Nov 9th, 2019 at 2:02 pm.
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post #13 of 13 Old Nov 9th, 2019, 2:54 pm
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Re: Unable to register GS-911wifi

"Downloaded the utility for the wifi version, plugged in unit.".

Sorry, but just to be clear. Your GS-911 needs to be plugged into a USB port and actively ready for communication BEFORE you go to the registration page and not AFTER you fill out the form to submit it. Have you been doing that? Your initial post quote looks like that is where the problem is. Follow the Hexcode video instructions exactly as shown and exactly in the sequence shown as well.


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