Well, if it sound like the dealership did you so well, I would say that to mention them would give positive PR
to that shop.
The reason I was interested in the shop was, in case it happened to me; I could tell my mech the reference as to where this happened also, and maybe my mech could call up for solution advice.
If you are so inclined, you can pm me the shop name.
But I mean, I am not interested in knowing if it makes you feel like you might create something negative for the shop.
I am one of those persons who thinks 'stuff is gonna go wrong' with combustible (and these high techie) engines. But if a shop takes care of it, that is a classy outfit then.
I travel quite a bit up and down the West coast and the South side of the US.
I am like a BMW shop tourist. I try to visit as many as I can during the time I am traveling. I must say, I don't have anything negative to say about the many shops I have had work done, or visited.
My favorites are: #1, Bob's in Jessup MD, Chico in CA...get this: even the motel's desk clerk I stays at has heard of the great rep at Chico's BMW. I mentioned to him that my bike was being worked on at the shop and he said: "Oh yea, people come from all over the Northwest to have their bikes worked on at Chico"...that was amazing. And recently I had a BMW car horn installed in my wethead at Santa Fe, NM Beemer: the best people ever!! small, but totally classy. People from TX go to have their bikes worked there.
Ok, one more story: recently I came across a hardheaded young man at a shop in WA. He would not listen to me on how to go about installing an aftermarket tail-light insisting it did not work--because he was doing it his way. He also left bolts undone on my left lower panel and it blew back on me while I was on the road.
Now this shop is really good and I would go there again except I would not have that same guy work on my bike. I thought he was talented and knew his stuff well, but a bit stubborn and hardheaded--which often comes with youth.
I suspect he 'll either come around to be a great tech or he is gonna do something else for a living; because in BMW shops, you dont survive as a tech unless you are customer service person. At least, that's my take on BMW shops.
'm glad you got your bike software straightened out.