Originally Posted by Atomicman
I had excellent luck with them, but I called the toll-free number.
Sometimes email is just sketchy with Customer Service and this is certainly not limited to Gerbing's.
What is wrong with your Gerbing's gear.
Thank you, Atomicman. I stated the problems I have in another thread titled «Gerbing customer service»:
« I've had the liner jacket since last Spring, with the optional heat controller plugged in my RT's outlet. It worked beautifully, until it started behaving whimsically a few weeks ago. It works. Then, it stops. Then, it works again. But most of the time, it works, I go, and then, it stops working. For some reason, often after a first shutting down the engine. Not fun when all you're wearing is insulating underwear, the electric liner and the riding jacket with lining, and it's about 35 F.
Now, I can't figue out if the trouble comes from the controller, the plug, the wiring or the liner itself. I do not think it's the system fuse that shuts, since the liner draws 77 watts at full powe and the fuse system on the RT is 10 A. But I could be wrong. Since I have to store the bike for winter, I will have my dealer send the whole kit back to Gerbing under warranty and see what they say. For some reason, since the problem is intermittent, I am not very confident they will find any fault with it. »
I am at a loss here, and I was hoping Gerbing would help. But no luck.