Join Date: Jul 2010
Location: Newberg, Oregon, UNITED STATES
So I purchased a Gerbings Jacket, and controller. Works great, and it's the older style jacket before the microwire type came out. Needed another one (for wife) so I purchased another jacket and controller. A short time later, the jacket stopped working, turns out it was the controller. It had failed, so I returned it to the dealer, expecting a quick swap, but no, they had to send it off to Gerbnings and about a month later, I got it (actually a new one) back. Not sure why I had to wait a month since the dealer had controllers in stock.
A bit later, the jacket fails again. But since I have two jackets and controllers I start playing around, and in fact the controller had failed again. On the same jacket. So again I return to the dealer, tell them my story and this time drop off the controller and the jacket. My thought being the jacket is somehow blowing the controllers up.
It was hooked up properly, and when it was working, worked well.
Well here we are almost a month later and I stop by the dealer to see if there is any word. It seems Gerbings has no idea whats wrong, so I've now gone almost 2 months with parts sent off for repair.
This seems very stupid to me, here's what I expect, REPLACE THE JACKET AND CONTROLLER! Is it that difficult? I am losing faith in Gerbings and their "process".What good is lifetime warranty if it takes a lifetime to get the jacket back?
Might have to Ebay the jacket if I ever get it back and try another brand, maybe I'll have better luck. And that's my rant!!!
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
2009 Honda 1300P (old work bike, traded for stripes)
2007 Yamaha FJR (traded for 1200)
2006 Suzuki GSXR 1000 (traded, luckily)
2005 Yamaha FZ1 (traded, stupidly)
2005 Suzuki GS500SF (gotta start somewhere)