Originally Posted by CARNEYM
I don't want to get into my helmet is better than yours.
But I would like to put in a plug for HJC. Recently mine and my wifes (3 years old) Symax helmets visors would not stay up. I tried to fix it with no real success. So I emailed HJC explaining my problem and just wanted to know how to fix it. Within a couple of hours received a email asking for my address. Three days later I received new mechanism for both helmets.
Made a believer out of me and I will continue to buy HJC.
+1 on the HJC. I'm on my second HJC Symax - this one being the Symax II, with the internal tinted visor.
I agree with you, Joe. Nolan surely must've changed their helmet source. I've had two in the past and the quality of build wuz first rate.
Off topic, butt ..... earlier this year, I bought a Vemar flip-up (has the internal tinted visor also). More expensive than the HJC, so figgered it might be worth the money. Within a day or two of wearing it, I noticed the seam threads were unraveling where the two different materials that make up the cheekpad meet. Took it back where I bought it - to the new MotoLiberty shop in San Antonio - and Nathan promised to order a new cheekpad. After several months of no joy from Nathan; and no phone calls to lemme know status; I e-mailed the distributor, MotoNation out on the left coast. Jojo's response wuz to take a picture of the defect, send it to 'em and they 'might' have sumpthin' in stock!!! I did that on 08-08-08, and heard nothing for several weeks. E-mailed again, and their second response on 9-10-08 wuz "I have looked for the backorder for you and the part will not arrive till mid November."
So, after waiting 9 months and still no cheekpad, I put the Vemar out to pasture and bought the new HJC. Love it. Much quieter than the Vemar; and air circulation and venting is much better, in my judgement.
Sometimes, I'm pretty forgiving when it comes to customer service; not this time!!!