Originally Posted by pkpr1998
This is not a thread to discredit Gerbings or Shango Rider , but....
I purchased a Cascade Extreme Pants and Jacket from Shango Rider at Spring Training this past April. Suit was advertised and noted on the tag as being waterproof. After getting a call from a fellow rider and Forum member stating that his upper torso was soaked (this while riding the LT) after a light rain and wearing his new Cascade Extreme Gerging jacket made me test my jacket. He also purchased his jacket from Shango Rider at Spring Training.
So, since I haven't had the jacket in any kind of rain since April of this year, I had the wife set the hose nozel setting on shower (which is a very low presure), stand about 5-7 feet away and spray me with the suit on for about 5-10 seconds. It didn't take long for the water to soak straight through the rainproof zipper on both arms. Now this would not be good if it was about 50 or colder and had the electric liners in!
After speaking with Dan with Shango Rider and after he contacted Gerbing, their first solution was not an exceptable one, so now after being issued an RA# my jacket will be on the way to Gerbing for replacement, repair or refund.
At this point Dan has been doing what he should be doing and told me to call him if there was anything else that he could do. I will see what Gerbing does.
I hope to remember to report back to the Forum as to what Gerbing does to make this situation right. I hope that this is not an $ 830.oo mistake.
Well we have the same result,
I work with urethane coated Cordura's, Urethane coated ballistic nylons, coated rip stops and a ton of other coated material, those materials should not leak as they did on the Gerbing Extreme jackets, both mine and my wife’s leaked terribly in a mild rain.
Now I have been a user of Gerbing products for about 5 years and have been VERY satisfied with the heated products, we have hundreds of thousands of miles since then of good use. My old outer pants from Gerbing are drier than this new extreme jacket
I am for one very disappointed in this product, the answer we got from Gerbing was to take our425 dollar a piece jackets that are supposed to be water proof (hence their extreme wear) and wash them with nik wax
Well with urethane-coated materials this is not the answer nor should we have to do this with a new product. This is an issue with a Gerbing product, to tell the truth I was shocked with the response we got from them particularly after owning their other heated products for so many years and using them the way we do and having great durability and support from the product, in fact that is why I was not worried about purchasing this product was because of past experience with Gerbing.
At this point, I just want a refund for our jackets so I can go get gear that works for our next long trip, which is less than a month away now. I do not have the time to deal with the gear the way they want us to do so.
We own 3 heated jacket liners, two heated outer pants, 3 pairs heated gloves, heated socks and 4 controllers. Myself, my wife and my daughter all ride and all use Gerbing heated gear. I have recommended Gerbing to many other riders that have purchased their heated gear from Gerbing.
Like I said I was surprised at the answer we received from Gerbing with our past experience we have had with them, hopefully I can receive a full refund ASAP for these jackets.