Join Date: Apr 2011
Location: Tucson, AZ, USA
I need to Vent
The following was sent to BMW Motorad USA:
To Whom It May Concern;
I was the proud owner of a 2011 R1200R Classic motorcycle, now I'm just mad and feel (for lack of a better term) "ripped off". Let me explain. I bought my BMW in April of last year. Currently the odometer reads over 25,500 miles. Needless to say I enjoy it tremendously. Last week in an effort to get my spouse to ride more, she said she would like a back rest. After much consideration, this weekend I ordered the BMW case carrier with luggage rack 77-44-8-521-412 and the 49 liter top case. I had other choices that would have cost less, but I thought it was worth it to buy OEM due to the quality of the side cases I already had. Last night (Wed Oct 24th) I received an email from Iron Horse BMW here in Tucson AZ stating that the rack was in and the top case would follow later. I didn't mind this because it would give me the time to install the rack and then pick up the top case on the motorcycle once it came in. After work I stopped at Iron Horse, picked up the rack and went home to install it after dinner. While eating dinner, I read the installation instructions. After a few minutes of reading I came across this note half way down page 3 of the english instructions. It was a picture that showed a centre rear trim panel that said it was required in addition to the retrofit kit. Actual verbiage says "Required in addition for the R1200R facelift (K27/11, 0400/0490)". My first thought was why wasn't it included in the kit? Who's going to add a luggage rack to their motorcycle and not change out the center rear trim panel because of the gaps it leaves at the side and back by the light? Second thought was why didn't the parts manager tell me I needed a center rear trim panel? My answer was with all the years and makes of BMWs he sells how should or could he know? Next thought was "How much is this going to cost and how long will it take to come in? The second to last thought was after spending over $1,200 on a top box, luggage rack, and lock cylinder, how do I tell my spouse I need to spend more money on something that I believe should have been included in the first place? My last question is the most relevant of all: After this incident, why would I ever consider another BMW product when I have so many other choices? I await your response.
Even after sending this to BMW Motorad USA and posting it here in this forum, I don't feel any better.