Join Date: Oct 2011
Location: Montreal, QC, Canada
Need advice regarding a dealer's attitude with a repair
I have this friend who rides an R1150 R. Recently, he went to his dealer's for a 40,000 kms service, with the clock actually showing 50,000kms. Apparently, one bolt of the plate underneath the fuel tank (which they need to remove to change the fuel filter) was rusted, and the mechanic broke it trying to unscreww it. Just one bolt but the damage is costly, because they have to drill the bolt out and what not: $950. The problem is that they want my friend to pay for it. Which he strongly disputes, because THEY broke the bolt, not him. They claim he neglected his bike, not having it served at 40,000kms (which is true), and they even accuse him of letting his bike sleep outside over the winter (which is absolutely not true.)
My friend fails to see how having done the 40,000 kms service on time would have prevented the bolt to rust, and I think he's right.
What do you think? Is the dealer right in their claiming that my friend should pay for their mistake?
Last edited by Hammam; Jul 2nd, 2012 at 7:33 pm.