Join Date: Jul 2002
Location: Tucson, AZ, USA
Re: Tucson to Akron to Gorham (Portland) Maine ride
I bought a 665 for my ride last year from Maine back to AZ. It was a refurbished unit at the same price of a new 660.
When I opened the box everything looked new except for the handle bar mount. Within a few uses of the unit I started having problems with it. Most of the time turning it off and on solved the problem. Things gradually got worse. Downloading new software seemed to fix the problem.
While all of this was going on I had my LT apart installing new cables and adjusting them to get the cc working.
When I was finally done about three weeks before I was going to leave the 665 audio would go into fast forward; sometimes playback would slow waaaaay down; sometimes there wouldn't be any audio.
Garmin agreed it was time to replace the unit. I pointed out that the replacement had to be to me in less than 3 weeks. Their turn around time might not get a replacement to me in time, and they refused to do anything to insure I had the replacement unit in time.
rather than not have any GPS, I used the unit for my trip back home. Sometimes the audio worked,
I sent the first unit back to them and received this unit in Feb, I haven't needed a GPS so other than charging it up to make sure the MP3 play back worked, I haven't used the unit. About a week ago I decided to take her for a run. All was fine for about 45 minutes and then the audio disappeared.
I went through the normal stuff of down loading new software etc which solved the problem until I shut it off and turned it on the next day before leaving home.
During my heated call to tech services, asking what they were going to do to insure what ever unit they set to me would work and once again being told their normal turnaround time might not get i to me, I forcefully mentioned that I was extremely unhappy that they would do absolutely nothing to make sure I had a functioning unit. My insistence that I be transferred to someone who had the ability to help me was repeatedly denied. Around the 5th time I insisted I be transfered to anyone else at Garmin in hopes that they would have a better comprehension of English I was put briefly on hold, and was then offered a completely new boxed unit that would be sent via two day mail.
But, it turns out that Garmin does not have any 665s in stock.
With no other option, I agreed to try another refurbished unit if they sent it via 2 day mail.
So. I'm waiting for a 3rd refurbished 665 to arrive; my wait is with trepidation--will a third refurbished unit function properly?
Best from Tucson
"He was a foul caricature of himself, a man with no soul, no inner convictions, with the integrity of a hyena, and the style of a poison toad." H. S. Thompson