I went in yesterday to have a new front tire mounted and balanced. First impressions are pretty good. I called last Tuesday to make an appointment. There was no answer, just the answering machine at 9:30 a.m., but Lynn called me back within 30 minutes, explained that she had been on the phone with a rep., and apologized for not being able to answer my call. Very nice on the phone, and had already checked to see what tires they had in stock. I made the appt. for 9:00 Friday, although I could have gotten in on Wednesday or Thursday if I had wanted. I was 15 minutes late to the appt., but they took the bike right in. Did the paperwork and wandered upstairs. The dealership has two showrooms connected by a covered walkway. On the right is a Ducatti and Triumph showroom. On the left is BMW. The showrooms are good size, with lots of light from 3 walls of floor-to-ceiling windows. As Barney noted in an earlier post, they do not have all their merchandise in yet, and accessories/riding gear are sparse at the moment. But the floor is packed with bikes: 2 F650GS, 2 R1200 GS, 1 GS Adventure, 5 LTs (one used), and bunches of boxers and other K bikes. None of the new X bikes have been delivered yet, of course. Plenty of space to walk around the bikes, get down on the floor to look underneath, etc. Unlike Barney's experience, the sales guy (he told me his name, but I forget it) came up to me within 2 minutes, and we chatted about various things as I drooled over the bikes and he cleaned up after me. He's a rider, has been on Eidelweiss tours, showed me pictures, asked me about my travels - no pressure to buy, just interesting conversation about bikes and riding. I sat on the Adventure for awhile and successfully talked myself out of fantasizing that I would spend the rest of my life riding through rimrock canyons, desert, and mountain fire trails. I checked out the Ducs and Triumps (nice bikes, I suppose, but they don't calle to me), and then wandered back down to the shop.
The shop is huge. There is a waiting area (free coffee, lots of bike mags to look at) with a big window that looks right into the shop, so you can watch what's going on. On Friday morning there was virtually nothing going on. There were 5 bikes on lifts in various stages of assembly/disassembly, but nobody working on them. There was one wrench in the shop for most of the time that I watched, joined by a second guy late in the morning. One side of the shop was filled with bikes that I assumed were there for set-up before sale, but there is not much room upstairs in the showrooms for them. I got my bike back at 11:30 - 2 hours, 15 minutes to mount and balance a front tire. A tad longer than I would have liked, given that I had an appointment. Labor was a flat $65.00 (it would have been less had I dismounted the wheel and just brought that in). I had noticed on the website that they advertised 15% off tire mounting and balancing, and I noticed on the bill that they had not taken the 15% off, so I questioned that. Lynn was very nice, checked with Don the service manager, they had not been informed of the discount, they checked the website and then re-did the bill to deducted 15% on both the labor and the retail price of the tire, valve, and balancing weights. Lynn kept apologizing that they had missed the discount.
So, they clearly are still in the throes of getting this enterprise off the ground. However, they impressed me with their friendliness, eagerness to please, and potential for being a really good dealership. Time will tell.
'99 Canyon Red K1200 LT - Buddah Bike