Join Date: Jul 2005
Location: SLC, UT, United States Of America
Actually I'm waiting to do a complete run down for you all as there are a couple of issues that came up last minute but here's how it went down so far.
I called them on Tues. AM right after they opened, about 9:30 and was put into voicemail, so I waited a while. I called back around 10:30 and spoke to Chris in Service. I told him that I had taken the bike in for;
1) a new tire
2) ABS fault
3) a clanging rear rotor
4) A once over to be as sure as possible that I'd done what I could to avoid a breakdown as I was going to be putting on some miles for the week. (end up at about 3200 miles for the 8 days.)
It cost me $800.00 and the bike was at 8400 miles total.
I got it back and had:
1) ABS fault re-occur
2) told the rotor was "normal" and "they all do it" - yet out of the 7 bikes at our tech session mine was by far the worst.
3) The once over I paid for seemed to me to not have been done as a) my engine oil was a half quart low b) the brake fluid was low and c) I know that the coolant was NOT flushed although I was charged for it.
4) I now had the new problem of the fuel leak.
I was told that the ABS fault code was not definitive, the rotor was in fact normal, I must be measuring the oil and brake fluid incorrectly and the coolant wa definitely changed if I had been charged for it. He then went on to tell me that they had nothing to do with the fuel leak, it wasn't their fault, must be something we did while doing the lights etc.
At this point I lost it and told him point blank if he wanted to blame me for the fuel leak etc. that was fine with me, it's just a shame there aren't more dealers around and that I really didn't mind if they didn't value me as a customer, but that I was absolutely dissapointed in the service I had recieved and very dissatisfied. I had only to say those words and credit where credit due, he asked me to wait a minute and came back on the phone and asked me if they could pick up the bike ASAP, bring it to them, and return it to me the following night in time to start packing for my trip. I verified with him whether this would be at my expense or what - answer was no way, they would take care of everything at no cost and have it back to me the next night. I said OK, but in truth did not believe him. I figured I would be riding my Daytona for the trip - which would not have been fun....
The truck pulled up by 1:30PM and took the bike. Bike was returned to me at 5:30 PM the next night as promised. Work that was done:
1) Retested the ABS - no fault could be found (I really think we nailed it with the fluid level problem)
2) Rear rotor replaced under warranty, new pads installed. Rattle is gone completely, although the screaming fingernails on the chalk board are there at low speeds. I'll take it this way thank you as at least I'm not freaking out the rotor is going to shatter.
3) Fuel leak diagnosed as a torn O-ring in the connector and replaced. Seems to be fixed.
Now, here's the problem, if you may or may not remember, we got 3.5" of rain the Weds. they had the bike, and when I got it the seat (Kontour) was soaked solid, so it was left out in the rain during the day. I pushed the bike to the garage and the driver split. I figured I'd start getting my stuff together, make a tool kit start packing etc. so I turned on the radio to have some music in the garage while I worked..... radio showed a lower case letter "d" with two square boxes next to it, with a bunch of lines through them.... the amber light in the radio and buttons was flickering - radio would not come on.. I immediately called and spoke to Chris again and was told that it had nothing to do with them, they were never on that side of the bike etc..... I explained it worked when it left.... I tried the disconnect the battery trick (in fact I bought a new battery after I killed the other one with the lights so took the oportunity to put it in as long as I was in there) and still nothing. I stopped in on my way out to Scranton and they took a look at it, the service manager (can't remember his name) said the radio was shot and was about to give up the ghost, they were going to put in a warranty claim and when I got back would change it out for me. I will call them tomorrow to find out status on that. It sucked making sucha long ride with no radio, but otherwise the bike ran GREAT! In fact, the new lighting is AMAZING and was VERY usefull on this ride! I think I may be a little bright on low beam for city driving, on the highway it's lighting up 5 or 6 lanes wide no problem with the PIAA's angled outboard, and the high beam HID although not aim properly yet, literally lights up reflectors out at LEAST 3/4 mile if not more! Unreal! THANK YOU AGAIN GUYS!!!! Can't tell you how much I appreciate your help!
So that's where it's at... Man I just spent the money on the seat, the lights, the service and the tire...the trip, the Airhead rally.... ARGH... and now I'm at 11,700 miles.....so I may as well do the 12k service while the radio is being replaced........ ARGH........ Dollar per mile this thing is KILLING ME!!!!!
Look forward to getting together with you guys again soon, we should do a Sunday AM ride sometime soon!
R1200GSA Hi Ho, Hi Ho, It's off to Alaska I go!
(Down to ONE BIKE - ARGH!)