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  Topic Review (Newest First)
Jun 28th, 2019 7:57 pm
wvandennoort
Re: Email not working

The frustration is that no update has been attempted in four months.
Jun 28th, 2019 10:16 am
Admin
Re: Email not working

Unfortunately, I gave a look into this and there isn't any update on the issue.
I understand the frustration and we'll provide any new info when I can.

Sorry for the inconvenience,

Ed
Jun 27th, 2019 4:05 pm
wvandennoort
Re: Email not working

FOUR MONTHS AND NO RESOLUTION ! How about an update .
Jun 16th, 2019 11:05 pm
jbrown
Re: Email not working

I was able to go to USER CP -> Edit Email and Password -> changed it successfully
but I still get the same error trying to login into email with it. Should I try to create a new
userid in bmwlt.com and let you merge them later? I really need my personal email
account now...

-James Brown
Jun 10th, 2019 3:12 pm
Admin
Re: Email not working

This is on the list for the techs.
Once they have a chance to look into it we'll give you a heads up.

Sorry about this,

Ed
Jun 9th, 2019 10:34 am
jbrown
Re: Email not working

I too have the same problem with my email.

[email protected]
May 30th, 2019 10:34 am
Admin
Re: Email not working

Sorry afraid not. Issue is still on hold with no new developments

Kevin
May 29th, 2019 4:24 pm
wvandennoort
Re: Email not working

Three months and counting!
Any progress?
May 13th, 2019 11:40 am
Admin
Re: Email not working

Looked into this and still no updates on this at the moment.
Please standby for more updates,

Ed
May 11th, 2019 7:50 pm
wvandennoort
Re: Email not working

Any progress?
Apr 3rd, 2019 3:26 pm
Admin
Re: Email not working

Unfortunately not.
I see that this was escalated further on but no news on a fix yet.

Sorry for the inconvenience,

Ed
Apr 1st, 2019 8:23 pm
wvandennoort
Re: Email not working

Any progress?
Mar 20th, 2019 10:51 am
Admin
Re: Email not working

Thanks for the info,

I am going to escalate a ticket regarding this issue.
Please standby for updates.

Ed
Mar 19th, 2019 5:09 pm
wvandennoort
Re: Email not working

Hi,
Just go into my account and feel free to read all pm’s.
Mar 19th, 2019 10:02 am
Admin
Re: Email not working

Hello there,

Can you take a closer screenshot of the message?
The text is a bit blurry even when zoomed in.

Sorry for the inconvenience,

Ed
Mar 18th, 2019 1:14 pm
wvandennoort
Re: Email not working

It’s under admin in my account.
Mar 18th, 2019 10:08 am
Admin
Re: Email not working

Hey,

What album is that image uploaded to?

Niall
Mar 15th, 2019 12:54 pm
wvandennoort
Re: Email not working

Nope. Still cannot do screen grabs!
Mar 15th, 2019 12:53 pm
wvandennoort
Re: Email not working


Hope this works
Mar 15th, 2019 10:46 am
Admin
Re: Email not working

Hello there,

We're very sorry for the inconvenience on this.
We have also reached out to their support team to get more info on this.
Once we get an update, we will give you a heads up on this.
If you can provide us with the screenshots of the PM, that will be very helpful for us as well.

Ed
Mar 14th, 2019 7:15 pm
wvandennoort
Re: Email not working

Pm’s Will not cut and paste.

It seem support for bmwlt email has been abandoned.

Please send me info to get a refund for my LIFETIME MEMBERSHIP.
Mar 14th, 2019 1:40 pm
Admin
Re: Email not working

Are you able to provide the details of the last fix you mentioned in your PMs?
-Philip
Mar 13th, 2019 7:55 pm
wvandennoort
Re: Email not working

Email response from surge web:


I'm sorry this isn't the support address for that system.

You will need to contact the administrator of the system. The administrator at bmwlt.com or motorocyles.com should know the details of the real system administrator.
ChrisP
Mar 13th, 2019 7:06 pm
wvandennoort
Re: Email not working

Emailed Surgeweb no response. I reread my pm’s on this. The jist may be a sync issue between bmwlt.com and surge web site.
Try to change, If you can the pw on the email and see if it will log in.
Mar 13th, 2019 10:35 am
Admin
Re: Email not working

Hello there,

Can you copy and paste the fix in that PM convo?
If you can just highlight the important parts, that'll be good.
Have you also contacted [email protected]?

Ed
Mar 12th, 2019 3:24 pm
wvandennoort
Re: Email not working

Hey,
Please log into my account and look though my PM this issue was fixed in 2015.
It appears that it was fixed by that admin.

Also try this website: http://netwinsite.com/surgeweb/help/custom.htm
Mar 12th, 2019 11:09 am
Admin
Re: Email not working

I'm reaching out to Surgeweb on my end. I don't appear to have any control over it, but I can't find any documentation about this. It's a mystery to me.

I'd suggest you try email them too and ask for assistance in resetting your password. Here is the email I found: [email protected]

Kevin
Mar 8th, 2019 2:18 pm
wvandennoort
Re: Email not working

Tried got this error message: Sorry,maximum tries reached. Please contact Administrator to reset your password manually. Or you have insufficient password questions setup, 2 questions required.

If it helps just make a PW , private message it to me and I will use the one you created.

Never got the option to make password question.
Mar 8th, 2019 12:34 pm
Admin
Re: Email not working

Hey there

Can you try using this page to reset your password?

https://email.mediate.com/surgeweb

Kevin
Mar 7th, 2019 1:03 pm
Admin
Re: Email not working

Hello there,

I looked into this and it was already reported.
Just waiting for it to be escalated to the techs.
Once we get an update on a fix, we'll give you a heads up here.

Ed
Mar 6th, 2019 10:18 pm
wvandennoort
Re: Email not working

Any resolution to this issue?
Mar 1st, 2019 10:18 am
Admin
Re: Email not working

Sorry. We've been misunderstanding a bit. That email port is a seldom used site feature these days and we haven't had to interact with it for a long time. As a result, we kind of forgot it exisits.

Still, I see the issue now. I will let tech know

Kevin
Feb 28th, 2019 2:43 pm
wvandennoort
Re: Email not working

Check pm sent on feb 25 th it has email password
Feb 28th, 2019 10:10 am
Admin
Re: Email not working

Thanks for the info,

And the username and password credentials are supposed to be the same as the forum?
If so, I'm getting the error as well.
Once you confirm, I will get this escalated to the techs.

Ed
Feb 27th, 2019 5:37 pm
wvandennoort
Re: Email not working

Hi, quit about a week ago.
Feb 27th, 2019 5:34 pm
wvandennoort
Re: Email not working

Hi,
Hit tools, quick link, email account.
Feb 27th, 2019 11:27 am
Admin
Re: Email not working

Hello there,

Not too familiar with this.
How did you get to email.bmwlt.com/surgeweb from the forum?
Not finding a link to that section.
When did this stop working?

Ed
Feb 26th, 2019 9:30 pm
wvandennoort
Email not working

Hi,
Not able to log in to email, using email.bmwlt.com/surgeweb.
Error message: Login failed
A000 NO login failed [email protected] password wrong or not a valid user

Email: [email protected]

Thanks
Bill vandennoort

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