How long have you been riding BMWs, Jeff?
Germans simply don't admit fault. German engineers especially so, and BMW most of all. It's just not how they think, never mind the potential lawsuits from sue-happy Americans . . .
What they do is study a problem thoroughly, decide what their best course of action is, and then do that as best as they know how. That's part of what leads to leading-edge innovations, such as the first motorcycle ABS, laying the cylinders completely flat or dropping them forward at an extreme angle, or the plethora of electronic gadgetry that enhances safety, comfort, and entertainment.
Sometimes, things don't quite go as planned. Or there are unforeseen interactions, or simple manufacturing issues. That's just the nature of engineering in the modern world, compounded when going into new territory.
When that does happen, BMW will outwardly deny any problems, but internally they open a study case, gather all the info they can, analyze the broken parts and failure reports, and drill down to the root cause of the problems.
Once the root cause is identified, a change is made to design, materials, or manufacturing to eliminate the problem. These changes are then rolled out on all new bikes, and retrofitted to older bikes as needed. Sometimes, that's at BMW's cost. Sometimes, it's a customer cost.
These changes can be relatively quick, but usually they take as much time as they need in order to get it right.
So if you happen to be suffering from one of these issues, it can be quite frustrating. No information can sure seem like BMW doesn't care, but trust me, they really do.
They're simply gonna handle it in their own way, and on their own time schedule.
Repeat BMW customers know this, and accept it as part of getting these advanced technologies. Those who aren't as accepting, or just don't get it, tend to bitch all over the internet about how horribly their being treated after spending so much money on a premium bike until they either learn to accept it, or give up entirely and go back to a more "traditional" bike.
If the benefits of BMW outweigh the hassles for you and how you ride, then you'll keep the bike and ride off happy. If not, there are lots of other great choices out there . . .