Join Date: Jul 2008
Location: Springfield, Mo, USA
Re: #647 D O A
Don--I understand what you are pointing out and generally, I agree that nagging problems after the sale are harder to resolve than before the transaction is complete. In this case, I asked BMW to go beyond just fixing the original bike, which I believe they would have finally done. But I didn't want to start out with a fix on a complex system that had an unknown cause and therefore potential additional problems down the road, plus the possibility that the bike may not have gotten a final check off the line in Germany. It was really my preference that they responded to and since I am not connected to BMW in any way other than occasionally buying their products, they really didn't have an obligation to respond as they did.
And the point of the whole story is how the dealer hung in there, regardless. I truly believe that had this happened 500 miles down the road, I would have ended up with a good fix that we all agreed on, although probably not a new bike.
I do sympathize with the many victims of final drive failure on their LT's. Neither one of mine had that problem, but based on what you read on this forum and others, it is clearly a design issue that is made worse with out of tolerance parts or assembly adjustments-- just too many problems and too important an issue to go unresolved. I have talked with several dealers who preform the final drive repairs "under warranty"whenever they can, regardless of milage. And that is what we need dealers to do as our advocates--they are an important part of the equation for us, is really my point.
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