Searching for a reliable wrench in TX - BMW Luxury Touring Community
 
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post #1 of 8 Old May 23rd, 2012, 5:47 pm Thread Starter
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Searching for a reliable wrench in TX

We moved to Austin last summer from Boston. Up there, we had a fantastic dealer infrastructure - at least 3 in the area, though my dealer of Choice was MAX BMW in North Hampton, NH. Fantastic organization, both sales and service.

Down here in Austin, not so much. There's one game in town that I know of: Lonestar BMW and my dealings with them have left me cold. With the new locale comes a job with less free time to do a lot of the wrenching I used to do myself. I'm trying to find someone in the Austin area who works on "recent" BMWs (mine, specifically is a 2004 K1200RS, but I have a yearn to get another, probably GS.) Is there anyone outside of Lonestar you can recommend?

Thanks,
Allan
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post #2 of 8 Old May 23rd, 2012, 6:04 pm
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Re: Searching for a reliable wrench in TX

Quote:
Originally Posted by ABoyAndHisK
We moved to Austin last summer from Boston. Up there, we had a fantastic dealer infrastructure - at least 3 in the area, though my dealer of Choice was MAX BMW in North Hampton, NH. Fantastic organization, both sales and service.

Down here in Austin, not so much. There's one game in town that I know of: Lonestar BMW and my dealings with them have left me cold. With the new locale comes a job with less free time to do a lot of the wrenching I used to do myself. I'm trying to find someone in the Austin area who works on "recent" BMWs (mine, specifically is a 2004 K1200RS, but I have a yearn to get another, probably GS.) Is there anyone outside of Lonestar you can recommend?

Thanks,
Allan
I too am somewhat tepid on Lone Star. I have used them in the past for service and they did the job just fine. I feel that they are quite competent at service, just not very personable. I do feel that they are your best choice in the Austin area. I have not heard anything wonderful about Alamo. In Houston, my choice would be Gulf Coast.
My opinion only, not worth a whole lot.
BTW I used MAX in CT to install new tires on my new K1200LT purchase (2000 model w/8k miles) was happy with them even though I never set foot in the store.
Robert

They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.
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2000 K1200LT "Latifah"
1994 R1100RSL (wife's)
1981 R80GS
1976 R90S
1965 R80/2 Frankenbike (wife's)
2001 Bunkhouse LX (given to son)
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post #3 of 8 Old May 23rd, 2012, 6:37 pm
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Re: Searching for a reliable wrench in TX

Sorry you had a bad experience With Lone Star. They are a small shop that does a ton work. Right now they have a 3 week wait just to get your bike in for service.

There is a small shop about 3.6 miles south of Lone Star.

AUSTIN MOTO WORKS

Steven worked on all the police bikes at APD for a long time & just opened his own shop. Give him a Call & tell him Steve with ASAP Motorcycle Service sent you there.

Stevie Shreeve
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post #4 of 8 Old May 23rd, 2012, 9:39 pm
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Re: Searching for a reliable wrench in TX

Quote:
Originally Posted by ABoyAndHisK

Down here in Austin, not so much. There's one game in town that I know of: Lonestar BMW and my dealings with them have left me cold.
Wow! Times have changed! They were awesome in 2006...

"You can tell more about a person by what he says about others than you can by what others say about him."
Leo Aikman


Remember folks, street lights timed for 35 mph are also timed for 70 mph. ~Jim Samuels




Current Love
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1986 Honda Interceptor Black (Weezy)
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post #5 of 8 Old May 24th, 2012, 5:54 am
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Re: Searching for a reliable wrench in TX

Quote:
Originally Posted by Cochinosucio
Wow! Times have changed! They were awesome in 2006...
You know the old saying "You can't please all the people all the time". The vast majority of people prefer to use Lone Star. I know of guys that come from Dallas, Houston & San Antonio to use them. All three of these cities have one or more BMW dealers. I also have a few friends that do NOT like Lone Star that is just the way it goes. I have bought 3 bikes from them in the last 7 years & I have received the best service from Lone Star. I find that the owners & staff will go out of there way to help any way they can.

Stevie Shreeve
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post #6 of 8 Old May 24th, 2012, 6:48 am
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Re: Searching for a reliable wrench in TX

My results have been mixed, and I have gotten mixed reports on my clutch that have undermined my confidence.

That said, on my last dealing with them there was a problem, and I was worried that I would end up with the short straw. Owner got involved, looked at the situation, and called me the next day to say he was reversing his position based on what he found and apologized for any inconvenience to me. He promptly corrected the situation in my favor.

Bottom line: Everyone makes mistakes, and sometimes feelings get hurt. But when things go truly wrong and ownership steps in to make it right for the customer... That speaks volumes about the organization's ethos.

Antony (Tripod)
Dallas' Northern Suburbs
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If you want to be happy for a day, drink.
If you want to be happy for a year, marry.
If you want to be happy for a lifetime, ride a motorcycle.

-----------------------------------------------


'05 K1200LT - Dark Graphite - RIP 04 OCT 2015
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post #7 of 8 Old May 24th, 2012, 8:21 am
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Re: Searching for a reliable wrench in TX

While my experience with Lonestar has always been positive, I know every experience is unique. Didn't know about Austin Moto Works, sounds promising. I know Paul Zabor over at Zabor's Motorcycle Repair on north Burnet Rd. does a great job on Japanese bikes (he did what I didn't want to or have time for on my Connie) and he does BMW too. He's a bit quirky but knows his motorcycles. So you have a couple of alternatives. I would probably give AMW a try first since they specialize in BMW. Good luck.

Benny C. (Central Texas)
2001 LTC Pacific Blue (Babe...the blue ox)
1986 Kawasaki Concours (Connie) sold
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post #8 of 8 Old May 26th, 2012, 10:30 am
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Re: Searching for a reliable wrench in TX

Quote:
Originally Posted by Scouter-50
In Houston, my choice would be Gulf Coast.
I don't know anything about Gulf Coast's wrenching but I am having an unhappy experience with their parts department right now. I bought a side case cover from them on eBay to replace the one damaged in my recent wreck. The cover they sent is not Light Yellow Metallic like they specified in the listing and verified by part number, but is instead Champagne color. They are gracious enough to waive the 15% restocking fee if I return it, but they say they cannot refund my $30 original shipping charge nor my cost of return shipping. It looks like I will be out about $50 because they won't reconsider their policy and do the right thing. They won't get any more of my business, but since I live in Kentucky they probably aren't expecting me to be back anyway.

Tips


BMW K1200LT - 2005

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