Justazipper - BMW Luxury Touring Community
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post #1 of 5 Old Oct 17th, 2011, 9:19 pm Thread Starter
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Join Date: Sep 2008
Location: Saint Augustine, FL, Saint Johns
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Suffered zipper failure on my Trailguard coat in Maggie valley. Morning temps in low 40's and intermittent rain. This can be as dangerous as tyre failure for a thin guy like me. At the risk of making Killboys main page I almost turned the coat around and had my wife hold the back (front) together . Made it to Mortons BMW in Fredericksburg Va. where they promptly determined the coat was within the 2 yr. warranty and handed me a new $600 Trailguard off their rack. It has been 40 years since I experienced customer service at that level so thanks to owner Jeff and to Patricia for stepping up to the plate and allowing my wife and I to continue on to upstate NY and back home in comfort.
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post #2 of 5 Old Oct 17th, 2011, 10:52 pm
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Location: Amarillo, TX, USA
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Re: Justazipper

Yup, it can be hard to control a bike with you're shivering uncontrollably. That's quite a testimonial to Morton's customer service, which sadly is something that seems to take less and less priority with many businesses these days.

Ride safe, ride warm.

2002 K1200LTC
1976 Moto Guzzi Convert (project bike)

Newton might have figured out gravity a lot sooner if he’d ridden a K1200LT
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post #3 of 5 Old Oct 17th, 2011, 11:06 pm
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Re: Justazipper

1+ on the customer service, man its nice when things go smoothly.
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post #4 of 5 Old Oct 18th, 2011, 8:41 am
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Re: Justazipper

You went from cold to ...Cool!!

Patric Blackman
2002 K1200LT/Hannigan2+2
2010 R1200GSA ...1987 Helix...
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37 Year Member of both BMWMOA & BMWRA

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post #5 of 5 Old Oct 18th, 2011, 11:12 am
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Re: Justazipper

I had the same thing happen on my BMW Comfort Shell jacket, with the same results. The stuff is expensive, but you have to appreciate the warranty coverage. That was 4 years ago and the jacket is still going strong.

Life happens...you control your reaction.

2017 KTM 350 EXC-F (single track monster)
2018 Honda CRF250L Rally (fun on the fire roads)
2015 R1200 RT (holy cow…what a bike)
2007 K1200 LT (sold)
2005 DR 650 (sold)
2002 Harley Ultra (sold)
1999 Harley Road King (sold)
1996 K1100 LT (sold)
1990 Honda Shadow (sold)
1978-1993 Raising Kids; Paying Mortgages
1975 Honda CB550 (sold but wish I still had)
Homemade Motor Bike (mounted a 3.5 HP Briggs & Stratton on my bicycle at age 12)
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