Join Date: Jun 2009
Location: Easley, SC, USA
Hi. I need help with a computer problem????
I use my computer to keep pictures of my beloved K1200LT. (now its motorcycle related) I don't know which area to post this on, but here goes. Last week I got the dreaded FAKEAV virus. This is the one that a window pops up telling you your computer is infected and you need to click on the link to "clean" your computer. I did NOT click on the link. Instead, I forced a shut-down of my computer. I rebooted, then when my computer came up, a green window appeared and said something to the effect that "passwords are being stolen, click here to activate your virus software now". I knew this was not my software, so I shut down again. I disconnected from internet, rebooted in safe mode with networking, downloaded the latest version of malwarebytes and it found 15 infected files. (I constantly run Trend Micro Internet Suite, but it never detected anything.) Afterward, all seemed to run smoothly, but now I cannot access microsoft updates. The malware had initially disabled my own virus software, which I did get back working, so I am guessing that it did something to this as well. No matter what I do, I still cannot access microsoft updates to keep my computer updated. I run Windows XP, SP3. I am not a computer guro, so you must speak S L O W L Y. Is the malware still on my computer or did it damage some files that is preventing me from accessing microsoft updates? I await your wise guidence....