Join Date: Feb 2007
Location: Maryville, TN, US
Re: Bushtec Trailer hitch
I bought a used Bushtec trailer for my trip out west from a fellow rider on this very site. All my dealings with the seller have gone extremely well, and I have no qualms whatsoever about my business deal with Barry.
I called Bushtec four weeks before my trip and ordered a hitch for it. Since I live close by, they told me I could bring it in and they'd install the hitch, wire it up and all for $150.00. I asked them if they'd have it ready by October 3, and they said yes, it should only take three weeks to get the hitch ready. Gave them a credit card and phone number. Haven't heard anything from them since. We are now in Death Valley, and have made the trip sans trailer. I, for one, am NOT at all happy with the Bushtec folks. I've done a lot of business with his brother, Lewis, and have always been most pleased with his business, Electrical Connection, but the Bushtec guys fed me to the wolves on this one.
When I return from my trip in a couple of weeks I will call and cancel my order with Bushtec and order from someone else (Hitch Doc, etc.). I can hear the incoming now "Why didn't you call them?". Honestly, when I spend $425 for a hitch and then plan on spending another $150 to have them install it, I really shouldn't have to beg someone to do business with them. And certainly shouldn't have to call to remind them that I need to know when my hitch is ready.
I am very much looking forward to being able to pull my Bushtec trailer, but I very seriously doubt that I'll ever do business with Bushtec again, in any manner.