Originally Posted by woodey
Since were Neighbors can i assume you use Escondido BMW for your Service ?...
If so what do you think of those guys....It is were i purchased the LT
No, I use San Diego BMW. It's where I purchased my motorcycle. I went to BMW of Escondido once for a repair and tried to go back for a service bulletin, but things didn't work as I thought they should. Let me explain a bit so you'll understand.
My radio was giving me a one second pause (no sound) when it warmed up and the temps were above 80 (most days out here right). It got kind of annoying, so I took it in to Escondido for service. At the same time I wanted my reverse looked at as it would only reverse for about 6 feet (or a couple of seconds if facing downhill). The service manager tried out my motorcycle and tells me it's normal. A few days later after they read the fault codes on the motorcycle I'm told the speed sensor needs replacing to fix the reverse problem and the radio or amplifier also has a problem. But the service manager wanted me to just ride around until the problem became more definitive and they could fix it then.
Over the weekend I got to thinking. Isn't the radio and amplifier one and the same unit? If so, they should just fix it. Right? So I go back that Tuesday when they open up to talk to the service manager, but he's not there that week. Someone else is filling in for him. So I talk to him. He agrees that the radio should be repalced and the reverse gear was caused by the switch not be connected to the harness. Easy fix for reverse, but the radio would require a good part of the week in the shop. I say no problem go for it. So the repairs get done under warrenty and I'm happy. But they would not have gotten done at all if the primary (not wanting to name names online) service manager had of been there that day/week.
The next time when I found out about the service bulletin for the squealing rear brakes, I e-mailed the service department of Escondido. Same manager is back on duty. I'm informed by him that "... the bulitins are repair ideas. Not recalls ..." so it is not a warrenty issue in effect. My next e-mail was to SD BMW. It went like this ...
ME: The rear brake on my LT has a serious squeak/squeal from time to time. When doing some research on the BMWLT.Com forums I found that a service bulletin (34 21 7 711 093) had been issued to correct the problem. My understanding is that this bulletin will replace the brake rotor with 10 partially exposed mounting buttons with a newer style rotor with 5 fully enclosed mounting buttons. So, I wanted to verify this before proceeding to have my LT brought in for service.
Can you verify this service bulletin for me?
SDBMW: BMW has issued a formal bulletin for this issue 34 003 08 (013). I have attached it to this message. I will need to order the brake disc if you desire it.
ME: I think I would like to do so and arrange a date/time to drop off my motorcycle for service. I do want to make sure before we do so that this rotor replacement is covered under warranty, although there may be other expenses (like brake pads if needed). Is that correct?
SDBMW: The rotor is covered under warranty. We recommend to install new pads with a new rotor. We can give your old pads back to you (depending on their wear) so they can be re-installed once the new pads wear out. New pads/installation is $75.48. I have attached an estimate for your review. Are you available to come in on Thursday May 15th?
I had my motorcycle in their hands on the 15th and they provided a loaner bike to get me home and back again to pick up my LT the same day. SDBMW has done other things to get my attention when it comes to quality of service. So much so I had to write a letter to the owner to let him know how I felt.
BMW of Escondido has a great sales & parts department. Don't get me wrong here as they show great customer service. And I do use them from time to time, but honestly when I can my business goes to SD BMW. When it comes time to buy a new motorcycle, I'll probably go back to SD BMW.
I think some of the service issues stem from their commitment to the police department. They always have a slew of RTs there for service. I could be wrong, and it just may be the service manager. Or perhaps the owner set the policy regarding warrenty work. If you didn't know the dealers don't make as much money on warrenty work as they do for out of warrenty work. I couldn't say for sure. I can only say I noticed the difference and so I choose to use SD BMW for my service needs.