Join Date: Aug 2007
Location: Yucaipa, Ca, usa
Customer Service Warranty Sucks Need Help
I write to you concerning a serious warranty issue with my BMW Motorcycle - 2006 K1200LT. I am getting the runaround and basically nowhere from BMW customer service of North America, and with 441 Cycle Shop, Inc. 4201 Peters Road, Plantation, Florida 33317, whereby both are pointing the fingers at each other, at the previous owner, and at myself, with regard to my warranty problems.
I recently purchased this motorcycle from the original owner. During his ownership he had the right mirror housing replaced and the radio partition flap replaced by 441 Cycle Shop. Both parts still do not fit properly (verified by two local dealers, Browns BMW in Pomona and Malcolm Smith BMW of Riverside) and also have been replaced by parts of the wrong paint color.
Apparently 441 failed to correctly match the color code of this bike when ordering these parts by failing to simply check under the seat for the proper codes. BMW, in turn, does not have a color code listed in their computer for this specific motorcycle. This was verified by Browns BMW. The color ordered by 441 was Dark Metallic Graphite, while Browns verified that the correct color should have been Magnesium Schwartz.
At one point 441 agreed to replace the parts if I would bring the bike to their shop, they knowing full well that I am in California and they are in Florida. They later agreed to replace the parts if I would mail it to them, but they later reneged on this promise. This is documented by BMW customer service.
The dealer, 441, admits to ordering the wrong part number from BMW. BMW claims that the error is by 441 yet BMW refuses to insist that they correct their incompetent errors. Both BMW and 441 are claiming that the original owner accepted the parts and thus both are absolving themselves of responsibility. This is Unacceptable. It wasn’t until I was checking that the parts did not fit properly, that I noticed the color did not match the rest of the bike.
I am appalled by the fact that I am now expected to pay to replace these parts, which were once already paid for, but were never done correctly in the first place. Thus, I have a mismatched bike, which no one wants to accept responsibility for. This is just not the right way to treat your customers.
My point is this. I purchased the bike in good faith with the full warranty still in effect. I have owned several BMW motorcycles for over 20 years. Now I find that when push comes to shove, no one stands behind their work, their word, or their product. So it appears I am now the owner of a very expensive BMW motorcycle with a seemingly worthless warranty which remains an illusion, to be pursued yet never attained.
I really DO expect someone to take responsibility for these uncalled for mistakes. WRONG IS WRONG AND TRUTH IS TRUTH, there is no other way to look at it. Therefore, I am willing to pursue every legal avenue to resolve this matter.
Anyone that can help with postive feedback, or know of whom to contact with bmw, would be greatly appreciated.
'83 R65 - PAST
'87 K100LT - PAST
'05 K1200LT- PAST
'06 K1200LT- PRESENT