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post #1 of 46 Old Jul 3rd, 2008, 5:32 pm Thread Starter
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Ouch!

I was so excited the day i drove my K1200LT home from the dealer. Couldn't wait to get it broke in so as to enjoy the summer months. Luved the accolades from my friends and family.

and then, with just 381 miles on the odometer, the valve cover seal failed and dumped all the engine oil out the side while travelling up the mpountain to home!

Now BMW is playing cat and mouse with the dealer and refuses to acknowledge that I need a new bike.

I paid full price for a new motorcycle, and it appears they are trying to dodge thier responsibilities.

Has anyone else had such poor customer service from BMW?
The dealer seems to be very concerned.
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post #2 of 46 Old Jul 3rd, 2008, 5:44 pm
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Re: Ouch!

You are new around here, so I'll try to be gentle. You don't need a new bike, you need a new valve cover gasket!

Yes, BMW Corp can be difficult, if you act hostile they will meet you and double down.

I have owned lots of vehicles, sometimes there is a problem right outta' the box. Usually a minor one, I suggest you give them a bit of time to work out your particular problem. You have a new bike warranty, that means something.

Take a deep breath and relax. Let your dealer work for you.

These are really great bikes. Sometimes there is a issue. Life goes on.

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post #3 of 46 Old Jul 3rd, 2008, 8:20 pm Thread Starter
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Re: Ouch!

No worries about being too gentle. I've got a few miles under my belt down a few different roads. but thanks for the consideration.

I'll clarify. Something in the valve cover/gasket/doo-hickey, failed and sent the oil out at a rapid pace while traveling up a twisty mountain road. Thats when i noticed the engine change sounds, more like what you'd expect a tired harley to sound like, and the oil light flash irracticaly.

The service department found a "glob of metal" in the sump.

The engine is shot, undoubtedly so. BMW North America, is dragging thier feet and making the dealer do several more tests. I did not bargain to be part of an experiment to see exactly how well the engine fairs after a catastrophic failure.

I suspect, after the sterling marquee heralded by the BMW brand, that this is not a typical experience with a new LT.

I'm just, very surprised, that BMW customer service is acting with such casual disregard for a customer who has had such a negative experience, right out of the chute.

Is this a typical mode from the coporation?

Any suggestions of how to advance to the next level beyond custimer service?

I'm not displeased with the dealer, at this point. I don't believe they had anything to do with the faulty manufacturer/assembly.

Now my fiances princess seat is spotted with oil and stuck in the dealers garage and the fourth weekend is starting off with all my neighbors riding past on thier Harleys. This place I live is a bikers paradise, and BMWs are rare.
Now my first ownership experience is tainted.
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post #4 of 46 Old Jul 3rd, 2008, 8:20 pm
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Re: Ouch!

I've had my LT 3yrs with no problems and love the bike. I work for a car
dealer and stuff happens. You would'nt be inline for a new car. The repair
would be made. You should trust your dealer to fix it properly before condeming a great bike. Good luck Bernie
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post #5 of 46 Old Jul 3rd, 2008, 8:24 pm Thread Starter
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If the engine blew a few months down the road, i'd be leaning towards repair.
Two days out of the chute and the motor fails. I did not purchase a salvage vehicle, and i'm not going to settle for one after paying full price.

BTW, the engine isn't repairable.
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post #6 of 46 Old Jul 3rd, 2008, 8:26 pm Thread Starter
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Re: Ouch!

I forgot to mention, i'm not condeming the LT. I like it, which is why I ahven't pursued getting a refund.

That doesn't change the poor customer service from BMW North America

Mahybe I should be trying to call Germany?
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post #7 of 46 Old Jul 3rd, 2008, 8:27 pm
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Re: Ouch!

Just saw your 2nd post and 4 weeks is way to long. It is a great bike but I'm
on your side here.
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post #8 of 46 Old Jul 3rd, 2008, 8:30 pm Thread Starter
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Re: Ouch!

Thanks. I run a small business and understand the challenges in dealing with a major corporation.

I like the LT. It's the biggest bike i've ever owned, and am comfortable riding it.... er... for the first three hundred miles. Other than the low speed manevouring. Thats going to take a little getting used to
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post #9 of 46 Old Jul 3rd, 2008, 8:38 pm
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Re: Ouch!

I know this won't help, but you should of had a new engine and a new seat and been back on the road in a week. With 3 weeks in the seat you proably would be happy now.
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post #10 of 46 Old Jul 3rd, 2008, 8:42 pm
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Re: Ouch!

I feel your pain. my blood is boiling and it didn't even happen to me. I would be so upset ,it wouldn't be even funny.We are not talking 3,000 miles, it is 381 miles. People will tell you all the bull about giving the dealer a chance to fix it because it didn't happen to them. if it did happen to them,they would want a new bike too. paying over $20,000 and now waiting to have it fixed? it will never be the same. you should get a new bike and them bmw fix it and sell it as refurbished. see how many people would pay over $20,000 for a refurbished bike. not me . GOOD LUCK AND KEEP US POSTED


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post #11 of 46 Old Jul 3rd, 2008, 9:07 pm Thread Starter
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Re: Ouch!

everyone at the dealer, so far, has agreed with me. BMW has gotten to the point that they are telling me it is up to the dealer. Now maybe that is just the infamous run-a-around.

I'm not going to settle for a refurbished motorcycle.

Will keep the updates coming.

The thing is, even when it was going down the road on the wrecker it was lookin' good!

I certainly hope I have good news to tell all the harley riders around the block!

For now I have to settle with giving my princess a ride on my Suzuki
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post #12 of 46 Old Jul 3rd, 2008, 9:08 pm Thread Starter
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Re: Ouch!

She's a great rider... on the LT I get either a chest rub or a back rub with just the way i lean... now thats a fully equiped touring Bike!
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post #13 of 46 Old Jul 3rd, 2008, 9:10 pm Thread Starter
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Re: Ouch!

Quote:
Originally Posted by bmwriderm
I know this won't help, but you should of had a new engine and a new seat and been back on the road in a week. With 3 weeks in the seat you proably would be happy now.

My bad, I only had the bike two days before the engine blew. I was reffereing to the weekend being the fourth of July weekend
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post #14 of 46 Old Jul 3rd, 2008, 11:28 pm
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Re: Ouch!

Personally, I'd push for a new motorcycle or a 100% refund. I wouldn't except anything else.

2006 Magnesium Black Metallic K1200LT (sold - sigh)
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post #15 of 46 Old Jul 3rd, 2008, 11:41 pm
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Re: Ouch!

I would recommend you find the name of the Regional BMW Sales Manager for your area and give that person a call. You may find a better response than the customer service center and someone who actually has the authority to make it right. Your dealer should be able to tell you who that person is. Be courteous, explain the situation and get them on your side. Good luck.

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post #16 of 46 Old Jul 3rd, 2008, 11:46 pm Thread Starter
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Quote:
ArthurKnowles

Personally, I'd push for a new motorcycle or a 100% refund. I wouldn't except anything else.


Thats what i've stated, repeatedly. The dealer agrees that is the right thing to do. BMW wants more tests done even thou they have the sump report of "globs of metal". Now I understand the need to fully investigate the problem. Which should in NO WAY subjegate making things rigth with a customer that has just purchased based on the fabled BMW marquee of "rock solid" engineering.

The reports from the service department make it obvious that it is a matter of faulty manufacturing/assembly.

I am deeply dismayed at the response from BMW corporate.

They keep saying to work thru the dealer, the dealer says that they are waiting for BMW to get off thier ass and make a decision. In the meantime my vacation plans are ruined and my money is tied up on a piece of junk.

It will be very hard, at this point, to recomend BMW products to my many friends and business associates. Which, btw, will have a 100% account of my experience

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post #17 of 46 Old Jul 3rd, 2008, 11:51 pm Thread Starter
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Re: Ouch!

Quote:
Originally Posted by pickerbiker
I would recommend you find the name of the Regional BMW Sales Manager for your area and give that person a call. You may find a better response than the customer service center and someone who actually has the authority to make it right. Your dealer should be able to tell you who that person is. Be courteous, explain the situation and get them on your side. Good luck.

Good idea. Apparently the dealer, project manager, is trying to contact the clearing house in 'Jersey. I have been able to get the finance customer service involved as well as the other customer service. It seems like they are in the same complex, apaprently in Ohio somewhere.

here's the numbers if any ever has an issue they feel could benefit from, at least initialy

BMW customer service - 1-800-8311
BMW Financial - 1-800-578-500

The first question on the answering system is a choice between vehicle or motorcycle.
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post #18 of 46 Old Jul 4th, 2008, 2:57 am
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Unhappy Re: Ouch!

Quote:
Originally Posted by ArthurKnowles
Personally, I'd push for a new motorcycle or a 100% refund. I wouldn't except anything else.
Yep, me too. Stuff happens, but they should sort this out NOW!!
Speak to the BMW guys in Germany, they may be able to sort the problem, it's their reputation on the line.

Simon

2006 k1200LT........my 13th!
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post #19 of 46 Old Jul 4th, 2008, 3:37 am
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Re: Ouch!

Wow! This is the second "horror story" I've read re new LT's! The last one was Bill Smith's LT (Philippines) catching fire and burning to the ground. In both cases, BMW has nutted up bad. Shameful!

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #20 of 46 Old Jul 4th, 2008, 3:28 pm Thread Starter
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Re: Ouch!

Simon, Good idea. I'll have to search for a contact at the German headquarters.

JayJacobson, thanks for the reference. Was that addressed on these forums?
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post #21 of 46 Old Jul 4th, 2008, 5:56 pm
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Re: Ouch!

Sounds like your bike qualifies. See http://www.dmv.state.va.us/webdoc/ci...s/lemonlaw.asp

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Ouch!

Quote:
Originally Posted by Wind-Venture
....JayJacobson, thanks for the reference. Was that addressed on these forums?
It sure was! But, I do not recall Bill's screen name, now. He had retained a lawyer and was suing both the selling dealer and BMW. Don't know what's going on now.

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #23 of 46 Old Jul 4th, 2008, 10:01 pm
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Re: Ouch!

Quote:
Originally Posted by jayjacobson
It sure was! But, I do not recall Bill's screen name, now. He had retained a lawyer and was suing both the selling dealer and BMW. Don't know what's going on now.
Try This link

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post #24 of 46 Old Jul 5th, 2008, 3:49 am
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Ouch!

Quote:
Originally Posted by JATownsend
You da man! I still cringe when I see that burnt up LT.

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #25 of 46 Old Jul 5th, 2008, 4:57 am
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Re: Ouch!

Quote:
Originally Posted by Wind-Venture
Has anyone else had such poor customer service from BMW?
Day 1. I gave the bike to be repaired.
Day 82. I rode the bike home NOT finished.
Day 124. The bike is finished...

There was no mechanic to do at all. Just plastics and 1 welding. Nothing happens for 1 1/2 months about the welding.

The moment I paid I asked to speak to the manager. He almost insults me and treats me with much contempt. You know, I'm the kind of cheap ass who buy used bike and do his own maintenance.

IN MY OPINION it IS the way BMW treat their customers. Walk the showroom with a big wallet, you are the king. Ride a used bike with your hands dirty with oil, expect them to treat you a different way.

I do not want to sound "stereotypic" (does this word exists ? ) but I would be you, in your land, I would sure threaten them to prosecute them. It would probably make the next step much faster
--> all this ONLY considering that friendly negociation has failed, of course.

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post #26 of 46 Old Jul 6th, 2008, 2:55 pm Thread Starter
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Re: Ouch!

Quote:
Originally Posted by JeffB
Sounds like your bike qualifies. See http://www.dmv.state.va.us/webdoc/ci...s/lemonlaw.asp

Thankyou. I bought the machine in Maryland, so not sure which laws would apply.

And for the others who have responded, i haven't had time to read all the posts as of yet, perhaps when I return form the city tonight.
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post #27 of 46 Old Jul 7th, 2008, 12:35 am
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Re: Ouch!

Lets see, you bought the bike in another state and you have taken it to the dealer nearest where you live. Is this right. If so how come you did not buy the bike from the local guy? Just curious.
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post #28 of 46 Old Jul 7th, 2008, 1:04 am
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Re: Ouch!

Quote:
Originally Posted by ltride
Lets see, you bought the bike in another state and you have taken it to the dealer nearest where you live. Is this right. If so how come you did not buy the bike from the local guy? Just curious.
Might not have had any. They are in short supply.
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post #29 of 46 Old Jul 7th, 2008, 4:34 am
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Re: Ouch!

Why would continue to operate the motor while the oil light was flashing?????? That is probably where the hook up is. I sure they (BMW) are saying had you stop when the light was flashing, no motor problem. But you continued to ride disregarding the warning light.

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post #30 of 46 Old Jul 7th, 2008, 9:00 am
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Screw these people!
I had an issue with a vehicle a few years ago and asked this question...
How 'bout I get a lawyer, he will force you to fix this issue, and then you can pay his legal fee?

They fixed the issue.

Note: I would make sure motorcycles are covered under Virginia's lemon law. If so, I would show no mercy. These people work for you, and are accountable to you!

Call the Virginia A.G.'s office (I have done this in Michigan... there is someone that can answer your question) and ask if motorcycles are covered under the lemon law. If motorcycles are covered (they may not be), I would notify BMW of North America that...
1. they are over the limit
2. They have X number of days (10 days) to replace the bike
3. If this is not accomplished within the specified time frame legal action will follow
4. Once legal action is instigated, I will provide copies of the legal action along with my journal of conversations to every television and radio station I can find so that everyone will know about BMW's poor service and lack of concern for the customer.

I would also consult a lawyer now to find out what your options are.
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post #31 of 46 Old Jul 7th, 2008, 11:10 am
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Re: Ouch!

Try this site:
http://www.motorcyclevirginia.com/home.htm

Tom McGrath's office should be able to put you on the right track.

Mike
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post #32 of 46 Old Jul 7th, 2008, 2:40 pm Thread Starter
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Re: Ouch!

Quote:
Originally Posted by ltride
Lets see, you bought the bike in another state and you have taken it to the dealer nearest where you live. Is this right. If so how come you did not buy the bike from the local guy? Just curious.

I bought the bike from the dealer closest to me that had one. That dealer is Battley in Gaithersburg MD. The bike, after having it for two days, and with a total of 381 miles on the OD, engine failed due to manufacturers defect. It now sits in his service room waiting for disposition. In the menatime the dealer has my check for $5,000.00 and the remainder of the purchase price is amortizing due to the loan with BMW.

The only dealer in Virginia did not have a 2009 on the floor and the salesman did not know when they would get one.
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post #33 of 46 Old Jul 7th, 2008, 2:44 pm Thread Starter
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Re: Ouch!

Quote:
Originally Posted by motorman587
Why would continue to operate the motor while the oil light was flashing?????? That is probably where the hook up is. I sure they (BMW) are saying had you stop when the light was flashing, no motor problem. But you continued to ride disregarding the warning light.

the alternative was to stop on a narrow, switchback mountain road or continue a mile and a half to the top of the mountain where my house is located.

What would you do? Stop and cause a potentialy lethal traffic hazzard or continue to a safe place and call for assitance?
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post #34 of 46 Old Jul 7th, 2008, 2:49 pm Thread Starter
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Re: Ouch!

Quote:
Originally Posted by Frenchy
I do not want to sound "stereotypic" (does this word exists ? ) but I would be you, in your land, I would sure threaten them to prosecute them. It would probably make the next step much faster
--> all this ONLY considering that friendly negociation has failed, of course.
Definetly would have made a difference in my purchase had I read the incident you wrote of!

For my situation, the talks have been about solving the issue. Refund or new bike. Called and left a message for the GM at Battley today, "where's my refund?"

No answer yet. No return call. All this happened last week. I want my money or the new bike I purchased. I hope that doesn't sound unreasonable
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post #35 of 46 Old Jul 7th, 2008, 3:20 pm Thread Starter
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Re: Ouch!

Quote:
Originally Posted by davek1
Screw these people!
I had an issue with a vehicle a few years ago and asked this question...
How 'bout I get a lawyer, he will force you to fix this issue, and then you can pay his legal fee?

They fixed the issue.

Note: I would make sure motorcycles are covered under Virginia's lemon law. If so, I would show no mercy. These people work for you, and are accountable to you!

Call the Virginia A.G.'s office (I have done this in Michigan... there is someone that can answer your question) and ask if motorcycles are covered under the lemon law. If motorcycles are covered (they may not be), I would notify BMW of North America that...
1. they are over the limit
2. They have X number of days (10 days) to replace the bike
3. If this is not accomplished within the specified time frame legal action will follow
4. Once legal action is instigated, I will provide copies of the legal action along with my journal of conversations to every television and radio station I can find so that everyone will know about BMW's poor service and lack of concern for the customer.

I would also consult a lawyer now to find out what your options are.

Good ideas. I hope that it doesn't come down to lawyers. I most definetly will let everyone know the outcome. Here in thise area it's mostly Harleys and jap bikes. The dealer sells Harleys, Ducatis, BMWs and Yamahas. It's true that they are a bit distant, like 75 miles or so, but still within reasonable range for someone to travel. Especialy for a Ducati or BMW since they would be one of a few that deal with such. But not so rare that they are the only ones to buy from.

I sincerly hope that I have good news to report shortly
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post #36 of 46 Old Jul 10th, 2008, 1:42 am Thread Starter
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Re: Ouch!

Latest update. Going into the second week, having tqalked to the dealerers GM, repeated that I wanted either a full refund or a new bike, the dealer saying that it was up to BMW and he would talk to them and then update me. Received a call from BMW North America customer service saying that they had finaly acquiesed to putting a new engine in rather than rebuild the old one, which had been already determined necessary a week ago. The case representative agreed to put in a buy back request after telling me how hard he had been working on getting a new engine!

How many times does it take saying the same thing before these people listen???
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post #37 of 46 Old Jul 16th, 2008, 1:30 am Thread Starter
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Re: Ouch!

This morning a rep from BMW called and asked how satisfied with the service from the dealer I was! ... LOL ... the guy called as if no one at BMW customer service knew that the engine had failed. Had I not dialed the BMW customer service number into the phone book I might have been less skeptical
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post #38 of 46 Old Jul 16th, 2008, 4:50 am
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Ouch!

Quote:
Originally Posted by Wind-Venture
This morning a rep from BMW called and asked how satisfied with the service from the dealer I was! ... LOL ... the guy called as if no one at BMW customer service knew that the engine had failed. Had I not dialed the BMW customer service number into the phone book I might have been less skeptical
I can only imagine the earful he must have gotten!....

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #39 of 46 Old Jul 24th, 2008, 12:41 am Thread Starter
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Exclamation Re: Ouch!

LOL!.... yeah, the poor guy was only trying to cover his buddies ass!

so yesterday I get a call from 'Jersey, telling me how sorry they are and offering a new bike. I'm considering it, but after a decent counter-offer (considering the obnoxious *80s era* customer service experience we were accustomed to here in the colonies), 'Jersey stayed the bully line.

I think i'll take the Vicotry dealers offer on the new vision he can't keep in stock.

It's amazing how many negative responses i've recieved after relating my experiences to my circle, i've gotten.

I'm afraid the next round is going to be very bitter and ugly.

Wish me luck
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post #40 of 46 Old Jul 24th, 2008, 12:49 am
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Re: Ouch!

Actually, I think you should stick to your original premise. A new motorcycle or your money back. You've finally gotten what you asked for ... i.e. a new motorcycle.

Changing your mind at this stage doesn't seem right to say the least. Not trying to be negative here either, but ...

I mean, from my point of view BMW & the dealer have worked to resovle the problem. BMW always requires that you work through your dealer to resolve the issues. Always. And while BMW may be slow about it, sometimes even deny the problem, it is truely your dealer that is the one that needs to go to bat for you with BMW to resolve the problem.

Your interaction with BMW sounded appropriate. You stayed your course and didn't accept the compromise solution (i.e. a new motor), but walking away from everything once you've won just sounds plain wrong!

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1996 Sinus (aka Cirrus) Blue Metallic R1100RT
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post #41 of 46 Old Jul 24th, 2008, 9:55 am
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Re: Ouch!

I feel your pain.

I think I would have stopped payment on that 5 grand check as soon as I got to the house. That would have gotten their attention.

The dealer experience is at least as valuable as the motorcycle itself. Let's face it, If you buy a great bike but can't get it fixed or serviced properly then it's really not worth owning.

I have often found the BMW dealer experience far less than satisfying.

BMW needs to learn that when they treat customers badly they will lose them.

If it were me I'd be seriously thinking about the Vision. And I'm a BMW guy all the way, But I buy them used and fix them myself. Too much depreciation as they roll out the door.

Good luck.. Keep us posted.

John

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post #42 of 46 Old Jul 24th, 2008, 10:29 am
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Re: Ouch!

I'm really glad that this was posted for all of us to learn from. I'd like to know more details about this case, from the opposing side - maybe the dealer could pop on the board for a minute and give us his side of this story?
I'm really shocked that there are guys on here who are so indoctrinated with the BRAND that they are actually willing to place blame on this new owner. I mean, come on. a Brand-New 2009 LT that pukes it's oil all over the ground at 400 miles and causes catastrophic engine failure? And I don't blame this guy for continuing to drive the bike a mile or so, if I had just bought a brand new bike and the oil like came on I would think it was a problem with the LIGHT, not the engine, and would have continued up to a convenient place to stop too.
I don't really understand your last post.
I don't know how "Jersey" got involved or who that is? IS that a dealer in New Jersey?

I also don't know what you mean by "bully line"?

And do I understand correctly that you have now gotten an offer of a new replacement motorcycle?

And if you are considering a new Victory Vision, that wouldn't make sense to me. If you are looking for a bike like an LT but NOT an LT, the Vision is an apples to oranges difference.
You may want to rethink that one, depending on the type of riding you do. Maybe a Goldwing instead? But that's all personal decisions for you to make.

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post #43 of 46 Old Jul 24th, 2008, 10:49 am
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Re: Ouch!

Interesting.

I have an 02 LTC and an 06 K1200S.

In less than one year and under 40k miles total on the K12S, I've had 2 transmissions replaced and one final drive. They did cover the 2nd tranny in full, even though I was at 39k on the bike (out of warranty).

However, last august the bike was in the shop for 8 weeks. This time it was 9 weeks, the first trans (original) didn't last but 18k miles, nor did the second one (replacement). Am I going to have to pay for this 4500$ job in another 20k miles or less if the tranny fails again?

I got about 500 miles on the bike after getting the new trans, 2 cylinders quit all of a sudden, cherry red hot pipe so it must be dumping fuel into the exhaust.

I dragged it up to long beach BMW since I'm in socal, they are real busy right now, so I'm out of a bike (and transportation) again. It could be something simple but the service mgr thinks it could be an internal engine problem. This one will be on my dime of course. Soon as they can look at it I'll know what the problem really is.

I like these bikes but they are my transpo, I own no cage. I'm a bit irritated about the whole thing. I just dropped 2700 bucks at the dealer getting new shocks, a couple filters, etc and now I'm looking at an engine repair bill with less than 500 miles on it since the last shop visit.

This is getting beyond rediculous. I'd trade this bike in if it wasn't for the huge loss on it that I'd take. Needless to say, I'm not too happy about the situation.

It makes me wonder, no doubt.
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post #44 of 46 Old Jul 24th, 2008, 11:10 am
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Re: Ouch!

Quote:
Originally Posted by Wind-Venture
The engine is shot, undoubtedly so. BMW North America, is dragging thier feet and making the dealer do several more tests. I did not bargain to be part of an experiment to see exactly how well the engine fairs after a catastrophic failure.

I suspect, after the sterling marquee heralded by the BMW brand, that this is not a typical experience with a new LT.

I'm just, very surprised, that BMW customer service is acting with such casual disregard for a customer who has had such a negative experience, right out of the chute.

Any suggestions of how to advance to the next level beyond custimer service?

I'm not displeased with the dealer, at this point. I don't believe they had anything to do with the faulty manufacturer/assembly.

Now my fiances princess seat is spotted with oil and stuck in the dealers garage and the fourth weekend is starting off with all my neighbors riding past on thier Harleys. This place I live is a bikers paradise, and BMWs are rare.
Now my first ownership experience is tainted.
I had a rear drive failure on my second K1200LT in the middle of our vacation out West. We had to cool our heels in a Motel 6 in N. Salt Lake City for three days while BMW of Salt Lake got the replacement rear drive in and installed it. I had to take a loan from my 401(k) to pay for this, and we had to cut California completely out of our plans. Mine is far from the only such tale of woe, as you will learn. Owners of other brands on the Long Distance Riders mailing list sometimes refer to BMW owners as willing drinkers of the BMW Kool-Aid.

I stick with BMW because I've ridden so many problem-free miles on them, not because they have a stellar customer service record.

But if your dealer is sticking up for you with BMW, you have a powerful ally. I recommend you refrain from rocking that boat until the dealer gives up. Then, if I were in your situation (I'm speculating here, because Bob's BMW of Jessup, MD. has always negotiated for my interests well) I would name both the dealership and BMW as defendants in a suit. Don't threaten this action more than once, just do it once in writing, certified return receipt requested, wait 30 days, and file the suit.

=======================================
George Falcon, Rockville, MD.
Riding since 1975, daily since 2000.
2005 K1200LT in gold (my third K1200LT)
(frame cracked)
AMA, BMWMOA, BMWRA, BMWBMW
NRA, Mensa, Intertel
=======================================

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post #45 of 46 Old Jul 24th, 2008, 11:37 am
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Re: Ouch!

I'm not on the side of the BMW, their customer services can just suck, but I think a new engine and a seat replacement would cover your problem. Even though you may have run the engine after the engine oil light came on. The problem started with a failed engine.
BMW should recognize that sometimes when your riding a motorcycle or even driving a car you just can't shut down the engine and pull off the rode.

Good luck
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post #46 of 46 Old Jul 24th, 2008, 12:14 pm
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Re: Ouch!

Quote:
Originally Posted by Wind-Venture
Has anyone else had such poor customer service from BMW?
The dealer seems to be very concerned.
Too much (poor customer relations) to mention in one post. Personally I have had to foot the bill for a, new transmission, final drive and a host of other things that failed in less than 50K miles. The warranty is only as good as your dealers relationship BMW. I have ridden BMWs for 309+ years but this bike is the most expensive to run vehicle I have ever owned.
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