Ever use your BMW MRAP? - BMW Luxury Touring Community
 
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post #1 of 15 Old Nov 27th, 2005, 6:52 am Thread Starter
 
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Ever use your BMW MRAP?

I received a booklet on the benefits of the BMW Motorcycle Roadside Assistance Plan when I purchased my motorcycle. So far, after 4 attempts at calling them and holding for well over 1 hour, I have yet to speak to anyone. My latest was 1 hour 50 minutes on hold before the cordless battery started dying. This is using the number on the card 1-800-225-1575.
What kind of useless joke is this? Imagine being stranded with a dead bike and trying to get through to them during the week.
As I am writing this at 6:45 on a Sunday morning I have been on hold for 42 minutes as they well me there is high call volume. There are that many broken down BMW motorcycles at this time of day?
Has anyone ever used this service and does it work? Do you have to join or is just possessing the card sufficient?
Ed
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post #2 of 15 Old Nov 27th, 2005, 8:36 am
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I've never tried the BMW service, so I can't comment on any experience I've had with it, but being on hold when broken down for over an hour?? I'd say that's pretty poor service.

I've used MTS (Motorcycle Towing Service - www.mtstowing.com) for years. Fortunately, I only had to call them once (Suzuki Intruder, just after a dealer service when they forgot to tighten things properly) and had a ramp truck with proper towing gear for bikes there within half an hour. When I got my LT, I got coverage on that, because it's WAY too big to be pushing down the side of the road!
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post #3 of 15 Old Nov 27th, 2005, 8:45 am
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I called them once, they answered on the second ring, talked to real real live person in under 1 minute. Guess I'll try it out again just to see. Decal in in my top box so I can find it if I need it.
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post #4 of 15 Old Nov 27th, 2005, 9:15 am
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Quote:
Originally Posted by edonthenet
I received a booklet on the benefits of the BMW Motorcycle Roadside Assistance Plan when I purchased my motorcycle. So far, after 4 attempts at calling them and holding for well over 1 hour, I have yet to speak to anyone. My latest was 1 hour 50 minutes on hold before the cordless battery started dying. This is using the number on the card 1-800-225-1575.
What kind of useless joke is this? Imagine being stranded with a dead bike and trying to get through to them during the week.
As I am writing this at 6:45 on a Sunday morning I have been on hold for 42 minutes as they well me there is high call volume. There are that many broken down BMW motorcycles at this time of day?
Has anyone ever used this service and does it work? Do you have to join or is just possessing the card sufficient?
Ed

it's a joke IMO, I tried to use it before, what a run around I got,

AAA plus RV was much better, still i am switching over to the koa Allstate plan, it has no limit on towing mileages and it's less expensive, plus therer have been several motorcyclists from here and other lists that have proven great results from the KOA sponsered towing plan

Tom

tom

Tom

'07 GS Adv (mine), '06 GS <(My brides)
(the only bmw's in the stable)
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post #5 of 15 Old Nov 27th, 2005, 10:24 am Thread Starter
 
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I finally got through & was able to speak to someone. Luckily, as the dealer hadn't sent in my membership info. The woman I spoke with told me they deal with BMW autos also. That explains the constant backlog.
At the very least they should have, "push 1 for motorcycles, and push 2 for autos". We should be given higher honors then car owners as motorcycle riders are generally better people!
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post #6 of 15 Old Nov 27th, 2005, 7:25 pm
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Interesting. I used them in the summer 2004 - had to organize a tow and called them back 6 or seven times. Always got a person right away and with the ref# they knew what was going on. Not a bad experience overall.

~~~~~~~~~
Fascinating.
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post #7 of 15 Old Nov 27th, 2005, 7:50 pm
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Living in Miami, I am fortunate to have a friend who runs a motorcycle tow service called Motorcycle Rescue. He is the "designated driver" for BMW roadside assistance for bikes. Although I have not personally had to use his services, I know he has gone all the way up to Orlando to pick up a bike. I simply call him directly and let BMW pick up the tab should the need arise.

Joe
05 Ocean Blue LT "Mein Byk"
14 Rolls Royce Ghost
16 GLE 63 S
99 CLK 320 Cabriolet
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post #8 of 15 Old Nov 27th, 2005, 8:19 pm
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I never have BUT I AM SURE GOING TO TRY TOMORROW! Thanks for informing us . . . I usually try something out for the reasons you stated.

John
Jacksonville, FL (USA)
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post #9 of 15 Old Nov 28th, 2005, 1:39 am
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Maybe it's all those people just checking up on them that has all the lines busy . . .

Ken
Pacific NorthWet
'13 Dark Graphite Metallic K16GTLD, 24K miles
'09 Magnesium Beige Metallic K13GT, 63K miles
'03 Anthracite Metallic K12LTC, 66K miles
'02 Mauve Metallic K12LTC, 106K miles and sold
BMWLT#143, IBA# 366, MOA# 111996, SCMA# 24032


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Some people see the gas tank as half empty. Some see it as half full. All I care is that I know where the next tankful is coming from...
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post #10 of 15 Old Nov 28th, 2005, 10:37 am
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Used once

The one time I used the BMW roadside assist I got prompt service. Phone was answered by a real person quickly. Got a call back within 10 mins once a local service provider was located. Assistance showed in less than 1 hour from original call. I was satisfied.

Pat Lynch
'07 K1200LT
'03 K1200LTE (Gone)
La Salle, MI
15 mi N. of Toledo


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Last edited by mostlyirish; Nov 28th, 2005 at 10:38 am. Reason: spelling correction
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post #11 of 15 Old Nov 28th, 2005, 11:01 am
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On my way to CCR 05, I had a flat in Chicago on my second day. After a couple of IL DOT guys (1 HD rider)and I tried to plug the tire with no luck, I called the BMW roadside people. Got an answer right away, recieved a call back before the hour was up, to see if tow truck had arrived yet (arrived as I was on the phone with them). Towed into Barrington BMW about 30 miles, no cost to me. I did not renew the plan since I have same type assistance plan through BMWMOA which also covers my 98 R1200C.
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post #12 of 15 Old Nov 28th, 2005, 11:17 am
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Cool

I've used them twice.

First time call answered immediately and flat bed dispatched to Long Island NY promptly to assist with dead battery problem.

Second time, took several calls, as operator couldn't find a MC tow company in NYC area (!?), finally I found one and called the service and referred them, with much confusion over what would be reimbursed, as the tow company wanted $250 to take the bike from one side of Manhattan to the other, and the service would only cover $100. A tow truck was dispatched after a 2 hour wait, but all he had was a tow hook and no way to secure a bike. Sent him back for a flatbed, another 2 hour wait. Then much grunting as they tried to get 850 lb bike on flatbed. Didn't know how to secure the bike. Used a few tie downs in wrong places with bike on side stand. Bike fell over during tow less than 5 miles while I sat helplessly in the cab of the truck, planning to light the bike on fire if it ever needed towing again.

Laurence Hendrick

2008 K1200GT, Dark Graphite (Oh my, so fast!)
2005 LT Ocean Blue (Sold and comfort will be missed, but not the weight)
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post #13 of 15 Old Nov 29th, 2005, 9:37 am
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Angry Australian Experience - BMW Roadside Assistance Program

Mixed results from two call-outs:

1) Found myself stuck in Sydney western suburbs with gear shift connecting rod sheared off (common fault) and in 1st gear. About 20km from home. Called Roadside Assist - 20 mins later specialised bike transporter collected my cycle and deposited her at dealer for warranty repair, and a taxi collected me to drive me home. Next morning BMW provided a taxi to the dealer, to collect my repaired cycle. Free of charge all.

2) A loud pop and some acrid smoke from under the seat announced the demise of my very last ever wet cell battery. The back of the battery completely blew off, exposing the plates and dumping acid all over the carrier and the bits and pieces around. Smoke was from the acid dripping down onto the exhaust. (EEEEEEEKKKKK!!!!) Diluted the corrosive solution with the only liquid to hand - must have looked strange to the passing motorists with me urinating INTO the smoking bike. Being in the middle of **nowhere** on a Sunday afternoon, on a Public Holiday weekend, things were not looking good. Jumped back on the girl to try and move to the nearest phone (Road Warriors Cafe Mt White Sydney for the locals) and incredibly, she started like there was nothing amiss. Got to the cafe and properly diluted the remaining battery acid, then phoned BMW. I swear the very polite girl on the other end of the phone said "Do BMW make motorcycles?", causing my flagging spirits to sink even lower. After much discussion, she sent a tow truck - a flat bed at that - and the driver cheerfully assured me that just tying the girl on, then compressing the bars down whilst tightening the ropes would be just fine.

Frequent readers of this board will know that the trail bike tie-down technique for box trailer transport will just not do for the LT, so I politely told him to do something anatomically difficult except for hermaphrodites, and the extremely well-endowed, and phoned BMW again. Their next advice was to 'leave the bike on the side of the road, and we will send a taxi for you. It will take you to the nearest train station' Now Mount White is Deliverance country, with a lot of banjo playing people that have hyphenated firstnames (you know- Billy-Bob, Ellie-May, Two-Dogs, Leather-face and the like). Leaving my pride and joy unattended and disabled overnight in the bayou was not going to happen either.

I decided to take matters into my own hands (not in the same fashion as I did when I was first diluting the battery acid) and borrow a mate's cycle at the cafe, to travel to the nearest BMW dealership. By the only stroke of luck due to me that day, the distance involved was only 25km or so. I shoehorned myself aboard his crotch rocket (VF1000 FireStorm) and took off. At the dealership I found that the bike guys had all gone home, and only two car sales guys were left to close up. They couldnt get into the store, so I seemed to be out of luck. I then spied the gleaming black 04 LTC on the showroom floor. A bit of quick talking and I had the gel-cell battery out of her, and back aboard the FireStorm I went. At this particular point, just to add insult to injury, something that I had eaten earlier in the day decided to start clawing it's way through my guts, towards the final inevitable conclusion. Now if you've ever ridden a FireStorm, you would know that one is hunched over - way over - the handlebars. This position is not conducive to comfort when one has every muscle below the waist clenched tightly, with a gel-cell battery inside the jacket, in a race with involuntary bowel movements for the toilet back at the cafe. To spare you, gentle readers, from the unpleasant details of the conclusion, I will only say that, in the words of Maxwell Smart - "I missed it by only that much" - or lets say, three steps away from the toilet and salvation.

Quite some time later, I staggered back to my bike in the fading twilight, clutching my gel-cell battery. After again washing down the acid soaked bits, I fitted her up, turned the key - and mercifully she fired into life.

A very thoughtful, slow and relatively uncomfortable ride home ensued.

Bottom line - BMW Roadside assist can be really, really helpful, but sometimes they just give you the shits.


Regards
Chris Paine
Carool NSW Australia
2001 k1200LT
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post #14 of 15 Old Nov 29th, 2005, 9:47 am Thread Starter
 
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Thumbs up Rofl

Thanks Chris. Don't know how helpful your reply is but none the less, very funny!
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post #15 of 15 Old Nov 29th, 2005, 10:20 am
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I have used them twice. Once when I was test riding the bike, the battery went out. Turns out that the owner had replaced the battery and wired it wrong. Contacted BMWRA and they dispatched Two Wheel Transport (owned by a good buddy of mine and his wife).. They took me to FH BMW in Lakewood, CO.. No problem.

2nd time, when the shift linkage broke (at Fay Myers Honda,Kaw,Suz - Ironic), Two Wheel Transport was dispatched again. They came and got me and took me to Foothills again... No problem. They have always provided acceptable service.. Never had a long hold wait... No problem.
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