Originally Posted by Jinks
I can understand your frustration, but I have dealt with Dusty in the past & found him to be a reasonable businessman. That leads me to a couple of questions............
Since the new cables require an additional opening in the handlebar covers & different ends at the grip, they are easy to identify. Did you look at them when you picked up the bike, & did you mention the difference to Dusty? If so, what was his response?
Did you check any of the other problems before leaving, & mention them to Dusty, or have you talked to him since you found the problems? Again, what was his response?
I'm not picking on you, but your post is a little rough on one of the better dealers in the area. He may deserve it, but I would like to know how he responded to your problems with his service.
It was pouring down rain when I picked up bike and they had left it outside under small awning therefore my Russell seat was getting a bit wet and I loaded it as quickly as I could.
I then went inside paid and asked mechanic if he got to test cruise control to be sure it was working and he said ....uuuh uuuuh I heard it click so I know it is working.
Then Dusty walks by and says to mechanic "Did you tell him about play in right grip. We adjusted it for you because it had some play in it."
Well I drove off a few blocks before I thought about not looking at throttle cables so I pulled over expecting to see new style. To my surprise they looked just like the ones before.
So I turn around in the rain , return and go in and ask Dusty why I don't have the lastest cables. His response was "Those are the updated cables".
When I mention the newer style he said you couldn't put those on without removing right grip".
So I left with my head spinning and a 3 hr drive back home. I wondered if all my trottle info searching here had made me get something wrong.
On the way home (200 miles) I started thinking about things to check.
After eat stop I decide to check moto-lites. Not working.
I get home. Unload bike and test ride. Cruise control won't work.
Throttle has not one bit of play in closed position. So cruise can't work.(info I learned here and is in service manual CD I believe).
I adjust to work.
Checked rubber around gas cap because I had learned here and had fixed mine once before. Sure enough, rubber not right and meshing up lid.
I have not talked to Dusty since making it home but for sure I will.
I'm just not sure I would ever let them touch my bike again.
I have been to that dealer 4 or 5 times before and purchased something everytime (jacket, battery, parts,) all things I could have aquired cheaper over the internet but thought I would support my nearest dealer.
So jinks I feel I have not been undue hard on a dealer that gave me this experience.
I will post more as happens.