Originally Posted by RonKMiller
Yeah, I'm still pissed at the way I was patronized by BMWNA's Southwest Regional rep a few years back regarding my '01 wobbles:
"There's nothing wrong with your bike, but your tires are inflated WAY too much and that's what is causing the problem!"
(42, 48. Yep, right on)
Sometimes the condescension towards the customer in this industry is astounding, (even to an SOB like myself) Without even knowing who they are dealing with!
Case in point Crane Ignition, were testing this thing at the Megaflo shop, and we can't get any improvements on it. In fact all the numbers are less than stock equipment. Now I don't tell Jim, "hey your screwing something up" I say "maybe we got a bad unit".
Right lets call them and have them send out another one.
Well the people at Crane are less than helpful on the phone, in fact they are saying that we just don't know how to tune a bike with electronic ing. REALLY!
We call a local service manager at the HD shop, he has 6 in stock will send us 3 over.
Before they even get there, we get call from our guy at S+S, Crane had called asking them who the hell was Megaflo. They educated them, here is a very short list, 8 of the top 10 fastest street legal HD's run Megaflo heads, along with lots of Pro's and 3 #1 plates hanging on the walls, doing (at the time done now) all the R+D for the S+S twin-cam heads etc.
Crane calls back eating the full Crow one bite at a time, to late! "We are going to test them to the limit and we will publish the results'
We got the we will sue your ass off speech, when we sent the advance copy to them.
Like thats a first.
"Lose Horsepower and Torque with the $400. Paperweight from Crane Ing."