Newbie w/ Bad 1st BWM Dealer Experience - BMW Luxury Touring Community
 
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post #1 of 36 Old Nov 2nd, 2006, 11:30 am Thread Starter
 
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Newbie w/ Bad 1st BWM Dealer Experience

Hey everyone!

I was planning to buy my 3rd Goldwing when favorable article after favorable article popped up about the K1200LT. So, I call up my local BMW dealer, ask for someone in sales, and have the following conversation:

Sales Guy: Sales
Me: Good afternoon. I was considering purchasing another Goldwing but would very much like to see the K1200LT.
Sales Guy: Uh-huh
Me: I was wondering if you happened to have a K1200 on the sales floor I could take a look at?
Sales Guy: Yeah. We close at 6. (Note: I called around 3)
Me: Great. Thanks for your time.
Sales Guy:Bye. ->click<-

Needless to say, this was not a stunning first contact with the BMW sales network. Before I go any further, may I ask you to please tell that this was an anomaly and the BMW dealers as a whole do not share this attitude.

For crying out loud, this guy didn't even have my money yet! How is he going to treat me once he does?

BTW, if someone can recommend a dealer within 50 miles of Barrington, IL, I'm all ears.

Thanks for your time!
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post #2 of 36 Old Nov 2nd, 2006, 12:21 pm
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It's not within 50 miles, but Gina's BMW in Iowa City is very good! Woody (the main sales dude) is very friendly and very knowledgeable.

AJ
2013 K1600GTL (not yet named)
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post #3 of 36 Old Nov 2nd, 2006, 12:37 pm
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Just for giggles, call a Harley Dealer, ask same question about a Electra Glide and see if htere is any difference. I'm willing to bet there is. Seems to me, most motorcycle dealerships other than Harley have a terrible attitude. Yeat another reason Harley sells so many bikes. I have walked for half hour in a dealership, even going as far as to get on the bikes without asking, and still, no response. First time I rode in for service, was there for 15 minutes befroe found someone to speak to me. It was a 15 mninutes before opening, but doors were open and folks milling about. Grrrr. On the bright side, once I got to the service advisor, it was a great experience.

BMW is not the only one with questionable customer relations in the dealers though. But I can walk into a HD dealer and they are looking to help me. And I have never owned, no have any plans to own an HD. I just like to look at motorcycle shops.

Good luck. Maybe in person it will be better.
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post #4 of 36 Old Nov 2nd, 2006, 12:38 pm
 
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I've had good experiences with BMW Motorcycles of Milwaukee. <-- that is their website, no spaces between, .com.
Good service dept, pretty small showroom, but a lot of bikes on hand.
Worth a call if you're serious about talking to another dealer.
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post #5 of 36 Old Nov 2nd, 2006, 1:09 pm
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dealerships

You can always go to the BMW web site and use their dealer locator service. I think there are a couple of dealers in the Chicago area. jrlakin
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post #6 of 36 Old Nov 2nd, 2006, 1:12 pm
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You can always go to the BMW web site and use their dealer locator link. I think there are several BMW dealers near Chicago. jrlakin
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post #7 of 36 Old Nov 2nd, 2006, 1:16 pm
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It's no where close to you, but my dealer (Max BMW in Troy, NY) is a prince.

Across the street, the local Honda dealer laughed at me when I asked to test ride his Wing. Literally, laughed.

I wandered over to Max who had 3 LT's on the floor. He said pick one, and be back by 6 when we close. It was 9am.

He has been nothing but good to me since day 1. When I came back that day at 4pm, he rushed through the paperwork, mounted the GPS I purchased, and washed the bike himself for me before I left. All while processing my trade in (Harley Ultra Classic).

I would never deal with ANYONE else. His service staff has also been very nice to me.

'06 K1200LT Ocean Blue Metallic
'06 GL1800 Candy Black Cherry
Recovering Harley Rider
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42 41.663' N / 73 38.651' W

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post #8 of 36 Old Nov 2nd, 2006, 1:50 pm
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bad experience

don't get me wrong i am not sticking up for this dealer and i have no experience in this area. it would be my guess that they recieve a lot of quack phone calls from people that just want to jerk there bobber a little and have no intention of buying a bike. all BMW dealers that i have come in contact with will bend over backwards to be helpful.try again in person. good luck. P.S. get a LT you,ll love it
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post #9 of 36 Old Nov 2nd, 2006, 3:18 pm
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Stealers

They all vary alot - I'm x-HD too, and the HD dealers have ALWAYS been first cabin in all respects - but that's all they sell Harley.

I've yet to go to a BMW only dealer - and lucky to find someone who knows BMWs vs Suzuki/Ducati/etc. - or gives a rats tail about the LT (now, crotch rockets are another story).

So, we have three in Oregon - Portland, Salem, and Eugene. Of these, only Eugene operates like my old HD dealer - and will bend over backwards to help.

Regarding service - I called around to price my 6K service, and got prices ranging from $125 to over $300 (I included Boise, ID in this list). So what's a fair price? How far do you want to ride.

BTW, I bought my LT from my HD dealer - an '06 with 7K miles, ALL options plus other stuff, for $17K - and they called me several times after the sale to make sure I was satisfied. BMW stealer, take note.
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post #10 of 36 Old Nov 2nd, 2006, 3:53 pm
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Thumbs up Saleman's bad day??

Quote:
Originally Posted by SPF0
Hey everyone!

I was planning to buy my 3rd Goldwing when favorable article after favorable article popped up about the K1200LT. So, I call up my local BMW dealer, ask for someone in sales, and have the following conversation:

Sales Guy: Sales
Me: Good afternoon. I was considering purchasing another Goldwing but would very much like to see the K1200LT.
Sales Guy: Uh-huh
Me: I was wondering if you happened to have a K1200 on the sales floor I could take a look at?
Sales Guy: Yeah. We close at 6. (Note: I called around 3)
Me: Great. Thanks for your time.
Sales Guy:Bye. ->click<-

Needless to say, this was not a stunning first contact with the BMW sales network. Before I go any further, may I ask you to please tell that this was an anomaly and the BMW dealers as a whole do not share this attitude.

For crying out loud, this guy didn't even have my money yet! How is he going to treat me once he does?

BTW, if someone can recommend a dealer within 50 miles of Barrington, IL, I'm all ears.

Thanks for your time!

Hey, maybe the guy was just having a bad day..............wife said "I'm tired", had a wreck, got caught in a traffic jam, got a sick family member!!!!

You're right in that you should have been treated with respect. I find that sometimes that just isn't very common.

I've been in HD dealers( I used to own a HD) and have spent hours wondering around before any contact by personel. Then on other occasions I'm met at the door.

I think it has a lot to do with the managers of the places and even who they hire.

My dealer in Kansas City has been nothing but courteous to me and very helpfull. They even sent me to this board for answers to some of my questions.

This board is GREAT, in my book!

Don't take a ride on an LT unless you're prepared to buy one. It'll haunt you until you give in. LOL

Good luck!


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====
Bought used K1200LT number 3. This one is green/teal with 31,369(now 7/29/2018 54,143) miles and is an '02. The first 2 bikes made it to near 150,000 miles.
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Due to heart health, the Dr says not to ride under 40 degree air temp. Ugh! Now it is harder to get my 18000 miles a year in just in the summer. Guess that stopped my 20 degree rides now.
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78 years young!
04 Honda Reflex.....Hers (it mostly sits)
Converted HD rider.
Love this LT bike and still waiting for my first speeding ticket. LOL
Vern
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post #11 of 36 Old Nov 2nd, 2006, 4:38 pm
 
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Sort of reminds me of when I had a Goldwing and had radio problems(still under warranty) and was told that they did not work on Goldwings, even though they sold them. My point is that you find less than perfect dealers in any type bike. But, I would suggest you eyeball the dealer that you are talking about and give them a fair chance. The salesman like someone else said probably has tire kickers all day long. Good Luck, but as a owner of 2 Goldwings before my last 4 BMWs, the motorcycles will speak for themselves and you will want to find a dealer at least 150 miles from your house just for an excuse to ride.
Leon
05 Blue LT




Quote:
Originally Posted by SPF0
Hey everyone!

I was planning to buy my 3rd Goldwing when favorable article after favorable article popped up about the K1200LT. So, I call up my local BMW dealer, ask for someone in sales, and have the following conversation:

Sales Guy: Sales
Me: Good afternoon. I was considering purchasing another Goldwing but would very much like to see the K1200LT.
Sales Guy: Uh-huh
Me: I was wondering if you happened to have a K1200 on the sales floor I could take a look at?
Sales Guy: Yeah. We close at 6. (Note: I called around 3)
Me: Great. Thanks for your time.
Sales Guy:Bye. ->click<-

Needless to say, this was not a stunning first contact with the BMW sales network. Before I go any further, may I ask you to please tell that this was an anomaly and the BMW dealers as a whole do not share this attitude.

For crying out loud, this guy didn't even have my money yet! How is he going to treat me once he does?

BTW, if someone can recommend a dealer within 50 miles of Barrington, IL, I'm all ears.

Thanks for your time!
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post #12 of 36 Old Nov 2nd, 2006, 6:38 pm
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Quote:
Originally Posted by SPF0
Hey everyone!

I was planning to buy my 3rd Goldwing when favorable article after favorable article popped up about the K1200LT. So, I call up my local BMW dealer, ask for someone in sales, and have the following conversation:

Sales Guy: Sales
Me: Good afternoon. I was considering purchasing another Goldwing but would very much like to see the K1200LT.
Sales Guy: Uh-huh
Me: I was wondering if you happened to have a K1200 on the sales floor I could take a look at?
Sales Guy: Yeah. We close at 6. (Note: I called around 3)
Me: Great. Thanks for your time.
Sales Guy:Bye. ->click<-

Needless to say, this was not a stunning first contact with the BMW sales network. Before I go any further, may I ask you to please tell that this was an anomaly and the BMW dealers as a whole do not share this attitude.

For crying out loud, this guy didn't even have my money yet! How is he going to treat me once he does?

BTW, if someone can recommend a dealer within 50 miles of Barrington, IL, I'm all ears.

Thanks for your time!
I would imagine "Chicago BMW" is within 50 miles, hopefully they weren't the culprits. If they were go over there in person, I've had good luck on parts orders, although others have not.

2013 BMW Damask Red K1600GTL
2014 BMW K1600GTL-E EXCLUSIVE
2001 Honda C-250 Helix
SOLD 2006 BMW K-1200LT "The Manatee"

Smokin'


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post #13 of 36 Old Nov 2nd, 2006, 7:05 pm Thread Starter
 
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Can (or should) I name names on this forum?
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post #14 of 36 Old Nov 2nd, 2006, 7:12 pm
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Hey, go for a testride... nothing like the stink of a new MC... you may find you can get along fine with them....

...............
J.M.J...
Dcn Channing

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post #15 of 36 Old Nov 2nd, 2006, 7:27 pm Thread Starter
 
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They're about 5 miles from my house so I'd sure like to be friendly with them if at all possible.
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post #16 of 36 Old Nov 2nd, 2006, 7:49 pm
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Quote:
Originally Posted by SPF0
Can (or should) I name names on this forum?
IMO; Make the visit first.
I believe the answer to your question is YES but do it under the moderated "Dealer Experience" forum. QUOTE "Dealer Experiences Love your dealer! Had a bad dealer experience? Here is the place to share your good or bad experiences you have had with your BMW dealers" UNQUOTE.

2013 BMW Damask Red K1600GTL
2014 BMW K1600GTL-E EXCLUSIVE
2001 Honda C-250 Helix
SOLD 2006 BMW K-1200LT "The Manatee"

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post #17 of 36 Old Nov 3rd, 2006, 5:14 am
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Quote:
Originally Posted by SPF0
Hey everyone!

I was planning to buy my 3rd Goldwing when favorable article after favorable article popped up about the K1200LT. So, I call up my local BMW dealer, ask for someone in sales, and have the following conversation:

Sales Guy: Sales
Me: Good afternoon. I was considering purchasing another Goldwing but would very much like to see the K1200LT.
Sales Guy: Uh-huh
Me: I was wondering if you happened to have a K1200 on the sales floor I could take a look at?
Sales Guy: Yeah. We close at 6. (Note: I called around 3)
Me: Great. Thanks for your time.
Sales Guy:Bye. ->click<-

Needless to say, this was not a stunning first contact with the BMW sales network. Before I go any further, may I ask you to please tell that this was an anomaly and the BMW dealers as a whole do not share this attitude.

For crying out loud, this guy didn't even have my money yet! How is he going to treat me once he does?

BTW, if someone can recommend a dealer within 50 miles of Barrington, IL, I'm all ears.

Thanks for your time!
Unfortunately, an all too typical experience. These sales clowns act like they don't care if you buy one bike--much less several over your lifetime!

Luckily, my dealer is a very small shop that has been in the same family for over 50 years. I would drive twice as far (or more) to find sales people that act like they give a shit about business! As a matter of fact, I drove over 250 miles to buy my first bike--all because the sales manager was a straight shooter. Luckily, I only had to drive 60 to buy my Beemers.

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #18 of 36 Old Nov 3rd, 2006, 5:59 am
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My experience with our local dealer, BMW of Denver has always been first rate. The sales department and the service department bend over backwards to make you comfortable.

The sales team make every bike available to me for a test drive. Even when I bring LT in for service. "What would you like to test drive Bob", is the question I get. Man, I couldn't imagine better service from any kind of dealership. Absolutely the best I have experienced hands down !!!

Service will actually rent you a car at their expense if the service will take a while. How can you beat that??
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post #19 of 36 Old Nov 3rd, 2006, 6:13 am
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Try John Erdman at BMW Milwaukee. He is the sales person and the owner. I am sure he would at least be very polite and you will not find someone more knowledgeable.

2005 - K1200 LT Blue
The best in life is yet to come!
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post #20 of 36 Old Nov 3rd, 2006, 6:21 am
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Quote:
Originally Posted by SPF0
They're about 5 miles from my house so I'd sure like to be friendly with them if at all possible.
Since Rockford dealer closed several of our club members that have gone to Barrington. Seems like once through the door things improve.

Best answer, if they are only five minutes away try walking through the door and see what happens.

Roy

Roy Gregersen

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post #21 of 36 Old Nov 3rd, 2006, 8:24 am
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CycleWerks is usually very good

Quote:
Originally Posted by SPF0
Needless to say, this was not a stunning first contact with the BMW sales network. Before I go any further, may I ask you to please tell that this was an anomaly and the BMW dealers as a whole do not share this attitude.

BTW, if someone can recommend a dealer within 50 miles of Barrington, IL, I'm all ears.

Thanks for your time!
I've been dealing with CycleWerks of Barrington for over 6 years and they have always treated me right. I cannot explain the sales critter's behavior but I can definitely recommend them.

It is a small dealership and you may have gotten somebody that was not regular sales. Still, they should have at least tried to sound enthusiastic!

Go to the dealership and look around. Go upstairs and check out all the vintage restored bikes. They do restorations during the winter when business is slow and it keeps the service staff sharp.

As to other dealerships, TAG is also available (and is quite a bit closer to me) but I was thoroughly underwealmed when I saw what they had. They do carry BMW, but only as a sideline. The BMW dealership in Downers Grove closed long ago. There is still Chicago BMW but I know nothing about them and that is more than 50 miles anyway.

Good luck!
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post #22 of 36 Old Nov 3rd, 2006, 9:25 am
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Spfo; I think you are a little touchy, you asked if he had a bike on the floor which he did after telling him you wanted a GW. After the 6 0clock close time remark you could have made it that evening or the next day.

P.S. I'm in Elk Grove if you would like to look at a 03.

DON
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post #23 of 36 Old Nov 3rd, 2006, 9:37 am
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Quote:
Originally Posted by SPF0
Hey everyone!

I was planning to buy my 3rd Goldwing when favorable article after favorable article popped up about the K1200LT. So, I call up my local BMW dealer, ask for someone in sales, and have the following conversation:

Sales Guy: Sales
Me: Good afternoon. I was considering purchasing another Goldwing but would very much like to see the K1200LT.
Sales Guy: Uh-huh
Me: I was wondering if you happened to have a K1200 on the sales floor I could take a look at?
Sales Guy: Yeah. We close at 6. (Note: I called around 3)
Me: Great. Thanks for your time.
Sales Guy:Bye. ->click<-

Needless to say, this was not a stunning first contact with the BMW sales network. Before I go any further, may I ask you to please tell that this was an anomaly and the BMW dealers as a whole do not share this attitude.

For crying out loud, this guy didn't even have my money yet! How is he going to treat me once he does?

BTW, if someone can recommend a dealer within 50 miles of Barrington, IL, I'm all ears.

Thanks for your time!

that is just about how my converstaion went with a honda dealer as well, I called asked if they had em on the floor they said yes, I said thanks then went there during the week and looked, in fact I think that is about how it went everywhere over the phone when buying the bmw and my HD, ok it went better with my NEW Hd, but i had a friend that worked there then.

I couldn't get the time of day from 2 bmw dealers in fl when I walked in the place, it almost kept me from buying one at all.


Tom

Tom

'07 GS Adv (mine), '06 GS <(My brides)
(the only bmw's in the stable)
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post #24 of 36 Old Nov 3rd, 2006, 10:10 am
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These comments sound OH! so familiar. I have yet to find a Rice Burner shop that will jump to sell you a bike and then jump even higher to service it. Harley Dealers are a dime a dozen and just about every one within a area all have the SAME price so they will try to SELL you when you walk in the door. But the BMW dealers are the only ones that have ever offered to let me test ride ANY bike they have on the floor.
I traded my HD for a BMW at a dealer that sells both on the same floor only because they gave me a great deal on the trade. Most Rice Rocket shops if they take a harley at all will only give you a lowball price for it on a trade.

However I haven't been very happy with the service department where I bought the BMW. Again they sell Harleys, Yamahas, and BMW and I think their service shop likes to work on Harleys. After all they are pretty SIMPLE to work on lol... One gets the feeling when you call and ask about getting a lowbeam headlight checked out on your 06 LT and they tell you to "drop it off" and the should be able to get to it in a day or so.. I called a different dealer and explained the same thing to him that I was heading out of town on a trip and on my walk around I noticed that the lowbeam was out. His response was stop by and we will fix it. They did took about 10 min. They spent longer trying to figure if the fuse was a warranty item or not lol...

Now I found another dealer about the same distance away and I love their service dept. I have yet to get any work performed there (will on the 14th) but they are definitely friendly, knowledgeable and will talk to you. I took the bike by the shop with a warranty issue, they agreed and said we will order the part. When it comes in we will call you and you can drop the bike off. Oh by the way when we call let us know if you will require a loaner bike! (you gotta be kidding me!) Try that one at your local HD store!

Mike
06 K1200 LT
01 Corvette Conv (RED)
BMWMOA # 128948
IBA #19196
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post #25 of 36 Old Nov 3rd, 2006, 11:23 am
 
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Gee Mike. That sounds like Morton's BMW in Fredericksburg.

I stopped in there about a year ago, and they treated me like the only customer they'd seen in a year, even though I told them I was just killing time while waiting for my wife to join me for dinner at a nearby grill. Offered me a test ride, even when I told them I hadn't ever ridden a bike with a straight shift transmission. The young lady's response was "We'll teach you."

I stopped there a couple more times just killing time, then a couple of weeks ago, I stopped to buy a pair of gloves. They sold me a bike. Well, they knew I wanted it. They sold it to my wife.

I haven't had it back for any service yet, but the service dept seems to be well run, with knowledgable people, who have been quick to answer my questions, and yep, they have loaner bikes.

In contrast we had stopped at another "local" dealer and spent 20 minutes looking at a "well known Japanese touring bike" even sitting on it, and not one salesman could muster the interest to walk over and tell me to get off the bike, must less ask if he could help me.

Morton's has impressed me.
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post #26 of 36 Old Nov 3rd, 2006, 7:31 pm
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I have purchased 2 bikes from CycleWerks of Barrington & have had no problems with them. Everytime I go there I'm greeted by my first name. About 2 weeks after purchasing my first bike from them in "99 they had a First Gear leather jacket I wanted. I asked if they could hold it for me & the owner said "Take it, we will settle up later". So out door I go with a $400 jacket. I have nothing but good things to say about them. Go there & I'm sure you will get a positive response from them.

~ron~
"00 K1200LTC
"99 R1200C
"?? Indian Scout
"02 Uni-Go

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post #27 of 36 Old Nov 3rd, 2006, 7:43 pm
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Quote:
Originally Posted by SPF0
Hey everyone!

I was planning to buy my 3rd Goldwing when favorable article after favorable article popped up about the K1200LT. So, I call up my local BMW dealer, ask for someone in sales, and have the following conversation:

Sales Guy: Sales
Me: Good afternoon. I was considering purchasing another Goldwing but would very much like to see the K1200LT.
Sales Guy: Uh-huh
Me: I was wondering if you happened to have a K1200 on the sales floor I could take a look at?
Sales Guy: Yeah. We close at 6. (Note: I called around 3)
Me: Great. Thanks for your time.
Sales Guy:Bye. ->click<-

Needless to say, this was not a stunning first contact with the BMW sales network. Before I go any further, may I ask you to please tell that this was an anomaly and the BMW dealers as a whole do not share this attitude.

For crying out loud, this guy didn't even have my money yet! How is he going to treat me once he does?

BTW, if someone can recommend a dealer within 50 miles of Barrington, IL, I'm all ears.

Thanks for your time!
Good Grief!!! You're actually going to base a purchase discission on a 15 second phone call???? I think you're being a bit too sensitive. Go look at the damn bike. Life is too damn short to worry about shit like this...

__________
2016 R1200GS Adventure
2006 DRZ400E

2007 G650 X Challenge
2006 GT200
2005 R1200GS


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Last edited by tedhudson; Nov 3rd, 2006 at 8:00 pm.
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post #28 of 36 Old Nov 3rd, 2006, 7:44 pm
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I can only say good things about my dealer. it is out west. Went to another dealer (not BMW) and to get a test ride was like well real hard. After three test rides the manager came over and would not allow me to take take another test rides. They also limited the area I could ride in. Need less to say no ride no buy.

Walked into my BMW dealer (Sierra BMW) greeted as soon as I walked in, asked about rides they said what bike(s). With out asking the said they encourage rides to take the bike(s) and if you want take to Lake Tahoe for the test ride, the only limit is you must be back before the close. Test rode the first bike for over 3 hrs.

The service is also GREAT. I have yet to have service charges go over the quote, they usually come in under.

I do have to admit I did have a similar experience once with another BMW dealer though. But I have go back other times and been treated well. Found out the day I received the bad treatment the dealership was preparing for their open house the next day.

I have only good things to say about Sierra BMW in Reno, NV and A&S BMW in Sacramento, CA

Rusty Snyder
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post #29 of 36 Old Nov 3rd, 2006, 7:56 pm
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Vern is right- the attitude and appearance begin and end with the type of managers a dealership has. I was in car sales for a short while. I say short because the sales managers were complete morons (but still making 150K and up a year) who treated the customers and the sales staff like dirt. It was all I could do to not grab one of them by the neck and choke the sh*t out of them.

The guy in this instance may have been doing something else or helping another customer at the time and was told to "get that!" when the phone rang. Not an excuse, but maybe he was occupied with something else. I'd visit the dealership in person and see if you are treated better. I wouldn't waste a lot of time waiting though. You should get a feel of the place rather quickly, and if you're not treated right, RUN!
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post #30 of 36 Old Nov 4th, 2006, 8:48 pm
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Wisconsin BMW Dealers

I've dealt with Milwaukee BMW, Mischler's BMW (in Beaver Dam) and Nick's BMW (in DePere) and I can honestly say they have all treated me very well. I know Nick's have a 2002 (?) LT at what I thought was a very fair price. Put on your long johns come on up and we'll ride over to Nick's to take a look. Frankly, if it's still there in March I may buy it myself (for my wife who unfortunately has developed a taste for riding my LT).

84 Honda CB750 (sold)
96 HD Ultra Classic (sold)
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post #31 of 36 Old Nov 4th, 2006, 9:10 pm
 
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Haven't been to Nicks, but will try [if possible] to avoid Mischler's in the future. They had an opportunity to help me out of a serious emergency pickle I was in. Fortunately for me, or so I thought, a windshield arm broke between Appleton & Madison. I had to ride with it down to minimize it flailing in the wind which I rarely do - and never do on the freeway.

Anyway, they had the whole motorized w/s assembly with a broken motor. The arm I needed was fine. Mech showed it to me said the arm wouldn't come off & I had to buy the whole assy new. Said it would take weeks to arrive and $500 just for the parts. Labor even more since it required all tupperware to be removed. yada yada

Long story short, I highly doubt he was too stupid to figure out he had to remove a clip to slide the arm off. Hell I figured it out after removing the assy from my bike. Came to the forum, found someone with the arm, and voila.

IMO, I consider that them questioning my intelligence and trying to make a buck. Henceforth, I advise checkin out Nick or Milw beforehand. I EASILY could've been helped out of a jam and been eternally greatful, plus would've gone there for service as long as I had the bike. Too bad for them. Bad first impressions leave an everlasting sour taste.
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post #32 of 36 Old Nov 5th, 2006, 12:21 am
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Quote:
Originally Posted by tedhudson
Good Grief!!! You're actually going to base a purchase discission on a 15 second phone call???? I think you're being a bit too sensitive. Go look at the damn bike. Life is too damn short to worry about shit like this...
No such thing as too sensitive when it comes to buying a $23K M/C! That first impression will make or break a sale every time.

"Those who would give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." (Some really OLD friggin' White dude who couldn't have possibly known what he was talking about!) WARNING: Official HATE speech!
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post #33 of 36 Old Nov 5th, 2006, 7:57 am
 
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Dealer Experience

How about entertaining the idea that the sales rep. was just an idiot. There are many people who are not excited about their jobs, but they go on doing it because no one calls them on their attitude.
I experienced the same attitude (but in person) the sales rep. was doing me a favor by speaking with me. I excused myself walked away and spoke with another rep. who was more then helpful, polite, kind interested and knowledgeable.
Remember you are the customer, never let the sales rep. control you, if you do you are not doing your job as the customer. His job is to make the most money for the company and your job is to get the best price for you!

Phil D.
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post #34 of 36 Old Nov 5th, 2006, 7:21 pm Thread Starter
 
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I wanted to say "thanks" to everyone who took the time to reply to thread. I did visit BMW Motorcycles of Milwaukee and I'm happy to say I had a completely different experience.

The parts manager stopped what he was doing to assist me (sales person was tied up on the phone) and couldn't have been nicer or more knowledgeable.

I'm going to give Cycle Werks an in-person visit based on your recommendations and will also visit Chicago BMW for the same reason.

Again, I very much appreciate everyone's insight and time.
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post #35 of 36 Old Nov 5th, 2006, 7:26 pm
 
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Dealer

BMW of Milwaukee has treated me well. They are more like 75 miles from Barrington, though.
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post #36 of 36 Old Nov 5th, 2006, 7:38 pm
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Quote:
Originally Posted by rjhammetter
Haven't been to Nicks, but will try [if possible] to avoid Mischler's in the future. They had an opportunity to help me out of a serious emergency pickle I was in. Fortunately for me, or so I thought, a windshield arm broke between Appleton & Madison. I had to ride with it down to minimize it flailing in the wind which I rarely do - and never do on the freeway.

Anyway, they had the whole motorized w/s assembly with a broken motor. The arm I needed was fine. Mech showed it to me said the arm wouldn't come off & I had to buy the whole assy new. Said it would take weeks to arrive and $500 just for the parts. Labor even more since it required all tupperware to be removed. yada yada

Long story short, I highly doubt he was too stupid to figure out he had to remove a clip to slide the arm off. Hell I figured it out after removing the assy from my bike. Came to the forum, found someone with the arm, and voila.

SPFO... buy the darn thing already and come on up when it warms up... I'll show you some nice country roads.

IMO, I consider that them questioning my intelligence and trying to make a buck. Henceforth, I advise checkin out Nick or Milw beforehand. I EASILY could've been helped out of a jam and been eternally greatful, plus would've gone there for service as long as I had the bike. Too bad for them. Bad first impressions leave an everlasting sour taste.
Sorry to hear about the problem you had with Mischler's, Art (Mischler) has treated me well, but I have limited experience with his service department. As for Nick's I have had enough experience with them to say that they are first rate. A couple of moths ago I TRIED to give them some money for what I thought was a maintenance service... they told me I didn't need it when they could easily have pocketed $100.00. It's a bit of a drive for me, Milwaukee BMW is closer and they have also treated me well, but I have no problem whatsoever taking Liebchen to see them if the need arises. Long story short, I trust them and that means alot when you are as mechanically challenged as I am.

SPFO... buy the bike already and come on up when it warms up. I'll take you on some nice country roads.

84 Honda CB750 (sold)
96 HD Ultra Classic (sold)
04 HD Sportster (sold)
05 HD Ultra Classic "Pounder" (sold)
05 BMW K1200LT Graphite "Liebchen"
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Equito Ergo Sum

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