+1..... what pushed me over the line to start doing it myself... it wasn't so much the cost as that I couldn't trust them to do it without doing other "unauthorised" stuff or being incomplete with their work. Loss of faith in the dealer = loss of income to them.
Kirk... love your work!
Same here. My dealer is 110 miles away. I took my bike back to them (takes an entire day, a LONG day in the case of the 12K), for every service and inspection up to the 24K. 600, 6,000, 12,000 and 18,000. I paid more than $800 for the 12K.
Two things finally drove me to do my own:
1. After the 12K, they forgot to put my reverse knob back on and had to mail that to me. They stripped two fairing screws and lost one screw entirely. They didn't get the short screw by the oddments box lock back into the right position, etc.
2. The final straw was when Jake (not of State Farm) gave me a hard time for installing my own CB. I tried to buy one at Country Rode, but the parts manager couldn't even order one anymore. He suggested I find one online so I did. The installation was tedious, but easy (I'm an EE). The only snag was the need to remove a power pin from the radio and install a new pin with a branch to control the CB power through the radio. Of course this pin was an odd size for which I had no extraction tool. I tried to order one and the dealer said they could not get one. So I called the service manager to make an appointment to bring my Stingray in so they could remove the pin. I fully expected to pay for that service. I was asked about the rest of the job and told him I was doing it myself, but needed this pin removed and didn't have an extraction tool. I was then basically told that if I wanted to do my own work, I should buy all of the special tools just as the dealer has to and do ALL of my own work.
Since I had not only bought a $22K new motorcycle from Country Rode, but had bought about $4K more in clothing, service, parts, etc., I wrote a letter to the owner expressing my dismay. I got no direct response from the owner. I did get a call from the service manager with a grudging apology, but lacking the most important part which is the "it won't happen again" statement.
So, I have been gradually acquiring the special tools I need and I haven't darkened the door of a BMW dealership since.