Originally Posted by jayjacobson
Professor, how many miles on your FD and did a warranty company "assist" in that repair?
This is the 3rd FD going tits-up among the GT's, now.
My GT had 26,000 miles on it when the drive (bearing) failed.
I had in fact purchased an extended warranty from my dealership, but it expired in May :-(
I guess if I had more miles on it, and if mileage was a factor, it might have failed before the extended warranty had run out and it would have been covered by the Western warranty I purchased. Unfortunately, while I drive a considerable number of miles each year, I have 5 bikes, and the mileage is spread out among three or four of them, so after 5 years, the mileage is still below 30,000. I guess another place where I feel 'lucky' is that my last road trip of the summer was Denver - Yellowstone - Glacier Nat'l. to Sun Valley ID and home; but at the last minute I decided to take the Wing. whew. Finding a BMW dealer in that part of the country is not easy (there's ONE in Montana).
At the end of the day, and I've tried real hard, I cannot get over a feeling of resentment toward BMW and this dealership. This motorcycle was purchased at the same dealership that maintained it regularly, was the same dealership I had purchased 3 other bikes from and facilitated the sale of 2 other bikes for, and after 10 years of spending (directly or indirectly) ~ $150,000.00 at the dealership, their reaction to a premature failure (versus ordinary wear and tear) of a part with a known design/manufacturing defect is that since the bike was out of warranty due to the passage of time, the best they could do for me was to get BMW to pay for some of the parts. BMW, making that decision, must have felt that they have plenty of customers and could sell all the bikes they want, so one less previously-loyal customer is no big deal.
Both have lost a customer for life. I really enjoyed my BMWs, but fool me once - shame on you. Fool me twice - shame on me.
One more interesting note. When I picked up the bike Saturday morning, the owner was in the dealership, knew I was there, but did not even come over to speak to me when they were happily running my credit card for $650.00, or come out while I was gearing up to say that he was sorry but that they had done what they could with BMW. I might not have ever bought another BMW, but I also might not be trading in / selling the Triumph Rocket I bought there so I'll never have to return and give them a penny more for service.
Thanks for listening.