ESA BROKEN - Shock being replaced.... - BMW Luxury Touring Community
 
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post #1 of 33 Old Oct 18th, 2008, 9:33 pm Thread Starter
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Unhappy ESA BROKEN - Shock being replaced....

The ESA preload setting on my '07 GT stopped working about a week ago. It just stayed stuck on one rider and luggage setting. I took it into the shop Friday and today they called and said they were going to replace the rear shock. If I am correct, I believe the rear shock and the preload adjusting unit are a combined piece.

My bike has only 11,000 miles and is an '07. This should be warranty...right???

Jack Homesley
Cornelius, NC USA
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post #2 of 33 Old Oct 18th, 2008, 9:41 pm
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Re: ESA BROKEN - Shock being replaced....

Warranty, yes. I'm sure it has happened on some other BMW, though I don't recall hearing about it. I have two friends with 1800 GoldWings who had their electric preload fail. I don't know who BMW sources the ESA units from, but the shocks on the LT were Showa - the same as Honda uses.
Quote:
Originally Posted by cccpastorjack
The ESA preload setting on my '07 GT stopped working about a week ago. It just stayed stuck on one rider and luggage setting. I took it into the shop Friday and today they called and said they were going to replace the rear shock. If I am correct, I believe the rear shock and the preload adjusting unit are a combined piece.

My bike has only 11,000 miles and is an '07. This should be warranty...right???

Randy Prade
Aurora, CO

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post #3 of 33 Old Oct 19th, 2008, 8:03 am
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Re: ESA BROKEN - Shock being replaced....

The price of replacement is $2500 I hope BMW replaces the shock. Perhaps your shop will give you the option of a Ohlins replacement.

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post #4 of 33 Old Oct 19th, 2008, 8:45 pm Thread Starter
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Re: ESA BROKEN - Shock being replaced....

Quote:
Originally Posted by murray
The price of replacement is $2500 I hope BMW replaces the shock. Perhaps your shop will give you the option of a Ohlins replacement.

That would be cool, but then I would lose the ESA.... I probably would settle for that if they would replace BOTH shocks. I wouldn't want to have just one Ohlins. Plus, to be honest, I LOVE my ESA. (Except, that is, when it's broken!)

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post #5 of 33 Old Oct 19th, 2008, 10:18 pm
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Re: ESA BROKEN - Shock being replaced....

I understand that Works developed the basic "ESA" system. You can get Works replacement shocks that maintain the on-the-fly Comfort/Normal/Sport damping settings, but lose the button-operated Solo/Luggage/2-up preload settings. Preload can still be changed manually. They do need your old shocks to remove some of the hardware though.

I may just go this route as I find that I adjust the damping settings a lot, but rarely mess with preload.

But I agree that BMW should sort out Jack's shock as he's still well under warranty.

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post #6 of 33 Old Oct 20th, 2008, 6:51 am
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Re: ESA BROKEN - Shock being replaced....

Jack, here's to hoping it's a factory defect and not a wear item. Man, I loves that ESA!



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post #7 of 33 Old Oct 20th, 2008, 7:24 am
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post #8 of 33 Old Oct 21st, 2008, 7:01 pm
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Re: ESA BROKEN - Shock being replaced....

I heard an ugly rumor that God broke his ESA because he lusts after his GT....

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post #9 of 33 Old Oct 21st, 2008, 9:49 pm Thread Starter
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Re: ESA BROKEN - Shock being replaced....

See now...all you boys calm down. We live in a world in which things BREAK. It is the second law of thermodynamics in action. Things go from complex to simple. But...I did call the shop today and got good news and bad news:

GOOD NEWS: The cost of replacement shock is waranteed. Yippee!

BAD NEWS: The part will have to come from overseas and they have NO idea how long it will take.

Oh well, at least it stuck in the preload position I use most (ride +luggage). I am going to go get it tomorrow and they will call me when the shock is in and then it will be installed free.

Jack Homesley
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post #10 of 33 Old Oct 22nd, 2008, 4:46 am
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Re: ESA BROKEN - Shock being replaced....

Quote:
Originally Posted by cccpastorjack
Oh well, at least it stuck in the preload position I use most (ride +luggage). I am going to go get it tomorrow and they will call me when the shock is in and then it will be installed free.
It just don't get any better than that!



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post #11 of 33 Old Oct 22nd, 2008, 8:00 am
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Re: ESA BROKEN - Shock being replaced....

If I had something adjustable that broke, I would want it to break in the position I used most.

"BONES" <///><
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post #12 of 33 Old Oct 31st, 2008, 9:25 am Thread Starter
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Re: ESA BROKEN - Shock being replaced....

MY SHOCK IS IN!!!! Going Thursday to get it installed!!!!


Jack Homesley
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post #13 of 33 Old Nov 6th, 2008, 2:08 pm Thread Starter
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The Saga Continues.....

I took my bike to the shop this morning and they installed the new rear shock. It has been redisigned and as a result the "old" computer on the bike will not communicate with it. Problem still exists. They special ordered a new computer...supposed to be in tomorrow and they have it fixed (crossing my fingers).

Overall, they have been great...just unexpected stuff happening. ANother update coming tomorrow.

Jack Homesley
Cornelius, NC USA
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post #14 of 33 Old Nov 7th, 2008, 7:31 pm Thread Starter
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Re: ESA BROKEN - Shock being replaced....

The parts did not come in...and my bike is not ready. Now they won't be here until Tuesday and they have to repair it from there. This really bites 'cause today it got up to about 80 degrees and is going to be one of the best weekends to ride in a long time.

To make matters worse, my new set of Dunlop Roadsmarts arrived (early) today and they are just sitting in my garage waiting to be installed on a bike I don't have right now.

For a long time people have asked, "ESA is great, but what happens when it breaks?" Well....it's not great. (But I still love my ESA).

Jack Homesley
Cornelius, NC USA
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post #15 of 33 Old Nov 7th, 2008, 8:49 pm
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Re: ESA BROKEN - Shock being replaced....

Jack I'm to busy to ride this weekend you want my bike you got it

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post #16 of 33 Old Nov 7th, 2008, 8:54 pm Thread Starter
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Re: ESA BROKEN - Shock being replaced....

Quote:
Originally Posted by saddle-man
Jack I'm to busy to ride this weekend you want my bike you got it

Hey Bro...I sure appreciate the offer! What a guy! That's one of the best things about this site--the people you meet and make friends with! If I go into deep withdrawals, I just may call!

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post #17 of 33 Old Nov 7th, 2008, 10:12 pm
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Talking Re: ESA BROKEN - Shock being replaced....

Hey Jack--I bet there's some good sermon material here somewhere...

Wade
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post #18 of 33 Old Nov 7th, 2008, 10:31 pm
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Re: ESA BROKEN - Shock being replaced....

Quote:
Originally Posted by wrmoss
Hey Jack--I bet there's some good sermon material here somewhere...
Good call.

"Today's sermon: The Patience of Job."

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post #19 of 33 Old Nov 8th, 2008, 7:04 am Thread Starter
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Re: ESA BROKEN - Shock being replaced....

"SHOCKING NEWS! How to Handle it with Grace"

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post #20 of 33 Old Nov 20th, 2008, 10:23 am Thread Starter
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Re: ESA BROKEN - Shock being replaced....

November 20th... still in shop... tick...tick...tick... or should I type the sound of pages on a calendar turning?

Jack Homesley
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post #21 of 33 Old Nov 20th, 2008, 5:01 pm
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Cool Re: ESA BROKEN - Shock being replaced....

Quote:
Originally Posted by cccpastorjack
November 20th... still in shop... tick...tick...tick... or should I type the sound of pages on a calendar turning?
I was meeting ZF Sachs in Chicago the other day and their biggest problem is parts planning for replacement.....no one wants to take on the inventory cost....to serve the vehicle owner......$17 Billion in business.

Rob Nelson

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post #22 of 33 Old Nov 20th, 2008, 8:26 pm
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Re: ESA BROKEN - Shock being replaced....

Totally off topic but regarding your signature line....

"More than 125,000 motorcycle riders have died in traffic crashes since the enactment of the Highway Safety Act of 1966 and The National Traffic and Motor Vehicle Safety Act of 1966. Be careful out there."

By my calculation thats about 8 per day, every day of the year for 42 years. Seems kinda high.

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post #23 of 33 Old Nov 21st, 2008, 11:47 am Thread Starter
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Re: ESA BROKEN - Shock being replaced....

Quote:
Originally Posted by fas
I was meeting ZF Sachs in Chicago the other day and their biggest problem is parts planning for replacement.....no one wants to take on the inventory cost....to serve the vehicle owner......$17 Billion in business.

Yea...I'm sure. The replacement rear shock alone was $2500. The dealer is working hard to solve the problem and order and received the part early on in the process. Now they are trying to get the computer on the bike to "recognize" the shock and can't. Running out of things to "try" they are contacting a factory rep from BMW for suggestions.

The problem is not with the dealership as they are working hard and communicating with me well. The problem is that they have to communicate with BMW via EMAIL only! ?????? They will try suggestions and if they don't work it takes on average 2 days to get an email reponse from BMW. Seems like a crazy way to handle it, but I was told they can make no phone calls to BMW at present.

Jack Homesley
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post #24 of 33 Old Nov 21st, 2008, 1:25 pm
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Re: ESA BROKEN - Shock being replaced....

Hey Jack, on the K-bikes forum a dealer was having the same problem. The shock was just stuck. On a whim, the dealership took a battery and manually manipulated the shock with it. It seemed to "wake" everything up and all went well from there.



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post #25 of 33 Old Nov 21st, 2008, 4:57 pm
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Cool Re: ESA BROKEN - Shock being replaced....

Quote:
Originally Posted by lhendrick
Totally off topic but regarding your signature line....

"More than 125,000 motorcycle riders have died in traffic crashes since the enactment of the Highway Safety Act of 1966 and The National Traffic and Motor Vehicle Safety Act of 1966. Be careful out there."

By my calculation thats about 8 per day, every day of the year for 42 years. Seems kinda high.
You were right, kinda. My number was wrong. MORE have died. The number I had is now too small.;(
NHTSA data. Some years over 7,000 dead. Here is tthe source and an updated report is quoted below.
NHTSA’s National Center for Statistics and Analysis 400 Seventh Street SW., Washington, DC 20590
An estimated 132,000 motorcyclists have died in traffic crashes since the
enactment of the Highway Safety and National Traffic and Motor Vehicle
Safety Act of 1966.
Motorcycles made up more than 2 percent of all registered vehicles in
the United States in 2004 and accounted for only 0.3 percent of all vehicle
miles traveled.
Per vehicle mile traveled in 2004, motorcyclists were about 34 times more
likely than passenger car occupants to die in a motor vehicle traffic crash.

Rob Nelson

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Toscana Temptress

More than 132,000 (recently corrected higher) motorcycle riders have died in traffic crashes since the enactment of the Highway Safety Act of 1966 and The National Traffic and Motor Vehicle Safety Act of 1966. Be careful out there.
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post #26 of 33 Old Nov 22nd, 2008, 9:30 am
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Re: ESA BROKEN - Shock being replaced....

My ESA went out on my 06RT. Took 5 weeks to get everything working again but the shop had to order a new $80k computer to read the new ZFU that had to be ordered to recognize the new replacement shocks...all done under warranty. Ironhorse BMW did a great job keeping me informed during the process.

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post #27 of 33 Old Nov 22nd, 2008, 10:23 am Thread Starter
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Re: ESA BROKEN - Shock being replaced....

Quote:
Originally Posted by ArmyGuy
My ESA went out on my 06RT. Took 5 weeks to get everything working again but the shop had to order a new $80k computer to read the new ZFU that had to be ordered to recognize the new replacement shocks...all done under warranty. Ironhorse BMW did a great job keeping me informed during the process.

Mike

Wow...that's what the service manager told me, that they were installing a new ZFE (whatever that is), and that it wouldn't recognize the new replacement shock. It seems like too many computer upgrades are not backwards compatible.

Jack Homesley
Cornelius, NC USA
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post #28 of 33 Old Nov 22nd, 2008, 5:24 pm
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Re: ESA BROKEN - Shock being replaced....

No offence but this is very poor support on BMW or lack there of.

BMW should throw the Hi -Tech computers at the shop's so they can service the bikes . Precisely the reason why BMW can keep the ESA. The ESA is a rebuild nightmare.

Jack you deserve a new bike on this one.

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post #29 of 33 Old Nov 22nd, 2008, 5:36 pm
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Re: ESA BROKEN - Shock being replaced....

Quote:
Originally Posted by cccpastorjack
Wow...that's what the service manager told me, that they were installing a new ZFE (whatever that is), and that it wouldn't recognize the new replacement shock. It seems like too many computer upgrades are not backwards compatible.
The ZFE is the CANBUS brain on the right side of the bike that replaces the fuse box.



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post #30 of 33 Old Nov 22nd, 2008, 8:11 pm Thread Starter
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Re: ESA BROKEN - Shock being replaced....

I'm learning a lot about this bike in the process, but not having much of a background in electronics (and none in computers) I am w...a...y behind on such things.

I do like the ESA enough to "press" for a solution from BMW and not settle for Ohlins or such. My bike only has 11K or so miles, so I want it fixed or replaced. From what I understand, the new shock has been changed/upgraded (ESAII) and now the "old" computer won't detect it.

They did change the computer (I saw the old one sitting in a box on the bike today). The main problem is that they (the shop) can't get a timely response from BMW on suggestions/fixes. The tech is a top-notch tech and the service department is doing all they can to get it fixed. We'll see.......

Jack Homesley
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post #31 of 33 Old Nov 28th, 2008, 11:15 pm Thread Starter
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Finally Fixed!!!!!

Today the dealership called and said that my GT was repaired and ready to go! It took quite a while but the job seems to have been done in an excellent manner mechanically. The new rear shock feels a LOT better. One of the major differences was that the bike seems to really "raise and lower" a lot more from preload setting to preload setting. It seems to sit just a touch taller at one rider than before. The bike feels "tighter" (in a better way) overall.

They installed a new, redesigned rear shock, a new ZFE (computer), and did all new software, finally getting the ZFE to "recognize" the new shock after the BMW regional tech sent them the needed information. It seems to be a common problem when changing the rear shock to the new design.

The repair was covered under warranty and the total was just over $3,500.00 Hats off to Bill and DeLong at Charlotte BMW Ducati for staying with it and seeing it through to the end!

Oh yeah, when they called to tell me it was ready, they also informed me that they found a nail in the center of the rear tire and that it was flat. Shoot...I guess I'll have to install that set of Dunlop Roadsmarts that have been sitting in my garage!

Jack Homesley
Cornelius, NC USA
'06 Goldwing - "The Black Pearl"
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post #32 of 33 Old Nov 30th, 2008, 8:26 am
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Re: ESA BROKEN - Shock being replaced....

Way to go, Jack. Always finding a silver lining.

Rich
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post #33 of 33 Old Jun 24th, 2014, 3:38 am
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Re: ESA BROKEN - Shock being replaced....

Resurrecting an old thread, mine's in for exactly the same problem, and is having exactly the same problem



One heck of a teardown to get to the shock and so far over three weeks and it's still not talking to the ZFE. You'd think over the last few years BMW and the dealers would have worked these issues out by now?

Sigh

--
Steve Parry
Current fleet is
14 BMW R1200RT LE
07 BMW K1200GT SE
03 BMW R1100S BoxerCup
14 BMW F800GS
87 BMW R80RS
... oh and the 330Ci for suit days
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