Originally Posted by TouringProf
I'm just returned from my 12,000 mile service at my dealership, and I'm sitting here still steamed.
Here is my question:
Is the 7.0 Software install:
(1) An upgrade/enhancement, for which the customer should pay as he/she would for any other farkle; OR
(2) A fix, which should be covered by BMW under warranty?
If the position I took at the dealership was flawed, I'd like to know that, because I consider myself an ethical individual.
BTW, thanks to the folks who have alerted us that when initially hooked up, the diagnostic print-out will yield a 'no upgrades necessary' even if you do not have 7.0, and needs to be over-ridden.
I don't know which label I'd put on it, but if I were in the dealer's position and it were a bike I'd sold, I'd do the upgrade for free within the first year, whether BMW paid me or not, in the interest of good customer relations.
Looking at it from "my" viewpoint, I never even considered paying for it. If the dealer had asked me to, I'd have paid, but it would have forever altered the relationship between us. The dealer would have to be crazy to risk that, in my opinion.
Compared to the demo model I rode this spring at Daytona bike week, my GT didn't seem to have much of a low speed throttle issue, but enough that I'd have been hesitant to recommend one to any of my friends. Since the upgrade, my GT has become the powerful, but civilized sport tourer that I expected when I paid my deposit clear back last December. AND, I'm not bashful about bragging it up to my riding friends now. For an hours service labor, my dealer has purchased good word of mouth endorsement for at least the next couple of years, or until the new slant four LT is available! As a businessman myself, I'd consider that priceless!