Sena Props - BMW Luxury Touring Community
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post #1 of 3 Old Dec 30th, 2013, 7:15 pm Thread Starter
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Location: Brea , CA, USA
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Sena Props

Thought I would copy and paste an e mail I received from my brother today. It seems we are quick to post a problem, thought I would post the opposite also:

Hi Chris,
I started having a problem with my Sena unit not charging - the USB connector was obviously shorted and I could move the plug around and briefly get the led to illuminate. I sent it in to Sena for warranty repair and they informed me that my "new" ebay purchase was already registered to someone else. I contacted Sena to get more info and they told me that it was registered a year back. Subsequently, they emailed me asking for a copy of the ebay listing, which I sent, and they sent me a brand new complete unit. Very pleased and very impressed with their exemplary customer focus. Just wanted to share the news, since you recommended Sena to me.

Nice, huh?


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post #2 of 3 Old Dec 30th, 2013, 9:42 pm
Join Date: Sep 2013
Location: Mayfield, Kentucky, USA
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Re: Sena Props

That's how you treat a customer and build their business. I remember years ago that the customer is always their attitude is we don't need you but you need us..... Not all, but most.
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post #3 of 3 Old Jan 1st, 2014, 12:05 am
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Re: Sena Props

That's awesome!!! Thanks for sharing!
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