Sena Props - BMW Luxury Touring Community
 
LinkBack Thread Tools Display Modes
post #1 of 3 Old Dec 30th, 2013, 7:15 pm Thread Starter
Senior Member
 
CWRoady's Avatar
 
Join Date: Aug 2012
Location: Brea , CA, USA
Posts: 916
Sena Props

Thought I would copy and paste an e mail I received from my brother today. It seems we are quick to post a problem, thought I would post the opposite also:

Hi Chris,
I started having a problem with my Sena unit not charging - the USB connector was obviously shorted and I could move the plug around and briefly get the led to illuminate. I sent it in to Sena for warranty repair and they informed me that my "new" ebay purchase was already registered to someone else. I contacted Sena to get more info and they told me that it was registered a year back. Subsequently, they emailed me asking for a copy of the ebay listing, which I sent, and they sent me a brand new complete unit. Very pleased and very impressed with their exemplary customer focus. Just wanted to share the news, since you recommended Sena to me.

Nice, huh?
--

Chris

President SCBMWRC
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

MOA / Airhead Beemer Club
2015 BMW R1200RT / 1973 BMW R75/5
Yard Art - 1968 Sachs 90 / 1968 Hodaka Ace 90


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
CWRoady is offline  
Sponsored Links
Advertisement
 
post #2 of 3 Old Dec 30th, 2013, 9:42 pm
Member
 
Join Date: Sep 2013
Location: Mayfield, Kentucky, USA
Posts: 30
Re: Sena Props

That's how you treat a customer and build their business. I remember years ago that the customer is always right...today their attitude is we don't need you but you need us..... Not all, but most.
DEdwards is offline  
post #3 of 3 Old Jan 1st, 2014, 12:05 am
Senior Member
 
horseiron1's Avatar
 
Join Date: Jun 2011
Location: Shreveport, LA, USA
Posts: 104
Re: Sena Props

That's awesome!!! Thanks for sharing!
horseiron1 is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the BMW Luxury Touring Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
Sena SM10 Firmware Update finally available zippy_gg Intercom, CB, & 2-Way Radios 25 Nov 23rd, 2015 11:44 am
Sena Released the Firmware Version 4.3 of the SMH10 and the SMH10R zippy_gg Intercom, CB, & 2-Way Radios 0 Nov 12th, 2013 11:33 pm
Sena SMH10 Firmware Version 4.3 Beta Released Sleuth Intercom, CB, & 2-Way Radios 9 Sep 16th, 2013 2:43 pm
Sena vs 2012 RT golf18 RT Series 16 May 6th, 2013 2:08 pm
News on Firmware for Sena SMH10, RT specific Dasadab Intercom, CB, & 2-Way Radios 4 Oct 19th, 2012 10:58 pm

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome