Thank you, Sena. - BMW Luxury Touring Community
 
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post #1 of 5 Old Jan 10th, 2013, 11:32 am Thread Starter
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Thumbs up Thank you, Sena.

I want to commend Sena for their excellent customer service. I sent them a message asking where I could buy the little foam microphone protector, and they immediately sent me a few, free of charge. Plus, the SMH-10 is really, really a wonderful product.

Oh, and Ponch, I also posted this on the BMW MOA forum. I hope it's okay with you.

Last edited by Hammam; Jan 10th, 2013 at 11:43 am.
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post #2 of 5 Old Jan 10th, 2013, 12:23 pm
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Re: Thank you, Sena.

Twice I returned units for broken pins, both times the units were replaced under warranty. They were quick to respond to my emails and provided instructions on returns. Really like their products and great customer service.

Dennis Franks
Illinois

2012 R1200RT
2005 K1200LT traded-in
BMW-MOA 156125

IBA Saddlesore 1000


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post #3 of 5 Old Jan 10th, 2013, 12:34 pm
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Re: Thank you, Sena.

Quote:
Originally Posted by Hammam
I want to commend Sena for their excellent customer service. I sent them a message asking where I could buy the little foam microphone protector, and they immediately sent me a few, free of charge. Plus, the SMH-10 is really, really a wonderful product.

Oh, and Ponch, I also posted this on the BMW MOA forum. I hope it's okay with you.

Pad. Gajajiva
Solon, OH, USA

2015 R1200RT (San Marino Blue Met.)
2014 R1200RT (Quartz Metallic Blue - Returned to BMW)
2007 R1200RT (Sold!)


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post #4 of 5 Old Jan 10th, 2013, 8:51 pm
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Re: Thank you, Sena.

They will be selling a new ulta slim head set soon.

"He was a foul caricature of himself, a man with no soul, no inner convictions, with the integrity of a hyena, and the style of a poison toad." H. S. Thompson
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post #5 of 5 Old Feb 9th, 2013, 6:43 am
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Re: Thank you, Sena.

I have recently tested the cable to connect your K1200LT factory comm system to the SM10 from Sena. They indicated it will be forsale very soon.
They also were very greatful for my assistance and are sending me a SMH10R, I can not say how much I am blown away with SENA as a company and what they do for customers.
Thanks SENA.

BIGHOPPER (Phil)
BGB 602
2016 R1200RT LC Purchase March
2003 R1150GSA Black Beast (purchased Nov 2011- 32,372klms)
2006 K1200LT Grey
(Purchased 2008, 7,350 mls) Trade in on 2016 RT at 80,600miles
1975 Norton John Player Replica (Sold When I got Married)
1973 Norton Interstate
1965 Atlas 750
1971 Triumph Trail Blazer(Rode from London to Sydney Aust, no maps for that)


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