SENA SMH Customer Service? - BMW Luxury Touring Community
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post #1 of 4 Old Aug 5th, 2011, 9:18 pm Thread Starter
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Join Date: Jun 2011
Location: pensacola, fl, usa
Posts: 25
Exclamation SENA SMH Customer Service?

I appear to be one of several SENA customer's experiencing poor S L O W response from SENA for a warranty repair. They have a nifty on line form for obtaining a return authorization... except they don't respond to it! I'm waiting 2+ days... its now Friday so it be at least 3 more. One fellow Beemer reports waiting 3 weeks... just for a respons!!!
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post #2 of 4 Old Aug 6th, 2011, 9:03 am
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Location: Charlotte, NC, USA
Posts: 353
Re: SENA SMH Customer Service?

I've emailed Sena 3 or 4 times in the past with questions or issues. They've always responded to me within 24-48 hours but that's email. Haven't had any warranty issues to deal with. You would think since the competition is so fierce they would be all over you with help. I understand Cardo Scala Rider customer service is pretty good.

One thing that kinda pisses me off is having to pay for an "upgrade kit" or buying newer units just to be able to update the firmware. I'm still happy with my SMH10's but...

Let us know how this progresses...

10 R1200RT ostra grey (current)
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post #3 of 4 Old Mar 10th, 2012, 12:14 pm
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Location: Shreveport, LA, USA
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Re: SENA SMH Customer Service?

On a good note. My sena smh10 broke a pin and I contacted them and they responded the next day and told me to send the damaged part back to them. Within a week I got back a new entire unit so I'm pretty pleased with the warrenty service.
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post #4 of 4 Old Mar 11th, 2012, 3:54 pm
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Join Date: Mar 2012
Location: godfrey , il, usa
Posts: 6
Re: SENA SMH Customer Service?

Is it possible to use my cell phone charger on my sena smh 10 , the have the same plug ends. Don't want to have to take but one next trip.
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