Originally Posted by Steve_R
I took the tour pack off the bike to do some electrical work on the backend of the bike. Since remaking the connections at the rear, I've lost the rear speakers and sound into the headsets. If I break the power connection at the control unit, rear speakers come back on.
And since we're losing out US importer, there is no one to ask questions of, not the they had a tech person for the Baehr in the first place.
So you Baehr users, speak up.
p.s. I've also sent an email to Baehr GmhB to see wha their response is.
As an owner of four Baehr units, I am intrigued by the response, or lack thereof, from Baehr GmbH regarding their abandonment of the North American market.
As the North American Director of a European manufacturing firm, I have found myself directly embroiled in the differences of customer service/support as viewed from Europeans and compared to those of us in North America. This indifference (or outright arrogance) is really becoming difficult to overlook with regard to Baehr.
I do not pretend to know the reasons for Baehr's distribution change in North America, nor do I feel as though it is germane to this commentary. Regardless of their reasons, it was a pre-mature business decision that was made without regard to the North American customer base. At the very least, the change should have been made AFTER a suitable replacement was found. Leaving an established clientele stripped of service and utterly abandoned is irresponsible, arrogant and ethically repugnant.
I would really like to hear the opinions of others on this site regarding this subject. Are we to accept a German manufacturer who ignores the input of the North American market? Are we expected to continue to pay a premium for the opportunity to be abused? Wow, there are a lot of parallels with BMW ownership, aren't there?