Sena SMH-10 Lifespan - BMW Luxury Touring Community
 3Likes
  • 3 Post By Bighopper
 
LinkBack Thread Tools Display Modes
post #1 of 20 Old Mar 20th, 2015, 2:40 am Thread Starter
Senior Member
 
Sleuth's Avatar
 
Join Date: Jul 2010
Location: Antwerpen, Belgium
Posts: 451
Garage
Sena SMH-10 Lifespan

Hi,

Got a quick question for all of you fellow SMH-10 owners out there.

I have a Sena SMH-10 intercom for the past three years which worked flawlessly. However at the beginning of the week, the unit decided to shut down when in the helmet cradle. After performing a fault reset, it appeared to have resolved all the issues.

My mistake I decided to use the time to install the latest firmware - it crashed and now the unit is bricked.

Has anyone out there experienced a lifespan of three years of their Sena SHM-10, or has it lasted longer. Given the price of these things I would expect it to last considerably longer.

I have contacted their Help desk and currently they are not very helpful at the time.

Thanks for any comments.

Best regards
Sleuth

Best regards
Sleuth

Current & previous bikes
2010 R1200RT Thunder Grey
1988 K100RT (For Sale)
Suzuki GS850 (Sold)
Sleuth is offline  
Sponsored Links
Advertisement
 
post #2 of 20 Old Mar 20th, 2015, 4:41 am
Senior Member
 
ka5ysy's Avatar
 
Join Date: Jul 2007
Location: Prairieville, Louisiana, USA
Posts: 1,277
Re: Sena SMH-10 Lifespan

If I were to guess, you initially may have had a battery problem. All batteries have a specific number of charge/discharge cycles and they will occasionally go bad without much warning. I would suggest sending it back to Sena and have them check the unit, especially since you crashed during a software upload.

Doug Stracener
2011 RT polar metallic
Attorney,
MSF #127350,
Instructor, Motorcycle Safety Program Louisiana Department of Public Safety
NAUI Scuba Instructor #36288
Divers Alert Network Board member
ka5ysy is offline  
post #3 of 20 Old Mar 20th, 2015, 6:25 am
Old Slow Guy in A Fast Car
 
katnapinn's Avatar
 
Join Date: Apr 2006
Location: Kyle, Texas, USA
Posts: 8,597
Re: Sena SMH-10 Lifespan

I agree with Doug. I have a 6 year old Scala G4 I still use now & then when on one of my old Honda bikes. It has a radio built in for music & I have my phone paired to it to take calls if needed. Every so often I have to reset everything as it goes bonkers for no reason but it always cames back fine.

Stevie Shreeve
katnapinn is offline  
 
post #4 of 20 Old Mar 20th, 2015, 8:41 am
Lifetime Supporter
 
PadG's Avatar
 
Join Date: Aug 2008
Location: Solon, OH, USA
Posts: 4,647
Re: Sena SMH-10 Lifespan

I would do what Doug suggests as well. I am in my 4th year of use now, and no problems whatsoever.

Pad. Gajajiva
Solon, OH, USA

2015 R1200RT (San Marino Blue Met.)
2014 R1200RT (Quartz Metallic Blue - Returned to BMW)
2007 R1200RT (Sold!)


Once Upon a Time........
1963 Norton Dominator 650 SS
1960 Triumph Bonneville (T120)
1960 Triumph Thunderbird (6T)
1952 Triumph Thunderbird (6T)
1932 Triumph 500
1952 BSA Goldstar
PadG is offline  
post #5 of 20 Old Mar 20th, 2015, 9:27 am
Lifetime Supporter
 
12R12RT's Avatar
 
Join Date: Nov 2011
Location: Redondo Beach, CA, USA
Posts: 416
Garage
Re: Sena SMH-10 Lifespan

I think what is going to kill mine (three years now with no real issues) is the usb port.

It will charge only with the cable inserted 'just so'. Doing software updates is hard now became the contacts won't stay, er, in contact.

Tom

12R12RT
08KLR685 - RIP
09KLR650
12R12RT is offline  
post #6 of 20 Old Mar 20th, 2015, 9:46 am
Senior Member
 
rangemaster's Avatar
 
Join Date: Dec 2014
Location: NW Oregon
Posts: 372
Sena SMH-10 Lifespan

Had my SMH10's for 3 years now...no problems. I agree it's likely the battery, consider sending it into Sena to get the battery swapped out.

That being said, I'm waiting anxiously to see the reports on the new Sena unit (10C) with the built-in camera and accessory handlebar clamp for control 😀


Sent from Motorcycle.com Free App


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
rangemaster is offline  
post #7 of 20 Old Mar 20th, 2015, 9:53 am
Lifetime Supporter
 
PadG's Avatar
 
Join Date: Aug 2008
Location: Solon, OH, USA
Posts: 4,647
Re: Sena SMH-10 Lifespan

Quote:
Originally Posted by rangemaster View Post
........
That being said, I'm waiting anxiously to see the reports on the new Sena unit (10C) with the built-in camera and accessory handlebar clamp for control 😀


Sent from Motorcycle.com Free App
Yeah, me too. More interested in the pricing actually. OTOH, I will end up buying the SENA Prism, mainly because I think that I can mount it well forward on my helmet, for the widest view possible.

Pad. Gajajiva
Solon, OH, USA

2015 R1200RT (San Marino Blue Met.)
2014 R1200RT (Quartz Metallic Blue - Returned to BMW)
2007 R1200RT (Sold!)


Once Upon a Time........
1963 Norton Dominator 650 SS
1960 Triumph Bonneville (T120)
1960 Triumph Thunderbird (6T)
1952 Triumph Thunderbird (6T)
1932 Triumph 500
1952 BSA Goldstar
PadG is offline  
post #8 of 20 Old Mar 21st, 2015, 2:22 am Thread Starter
Senior Member
 
Sleuth's Avatar
 
Join Date: Jul 2010
Location: Antwerpen, Belgium
Posts: 451
Garage
Re: Sena SMH-10 Lifespan

Thanks very much for the answers. The battery does seem to make sense, as it was charged on a weekly basis. Though I do find 150-200 cycles a bit on the low side!

Currently the wisdom from Sena is to try and perform the update again. I had told them it was not responding, so getting the Device Manager program to recognise that it has a unit plugged in is a bit problematic.

Really not impressed with their Tech Department!

Best regards
Sleuth

Best regards
Sleuth

Current & previous bikes
2010 R1200RT Thunder Grey
1988 K100RT (For Sale)
Suzuki GS850 (Sold)
Sleuth is offline  
post #9 of 20 Old Apr 5th, 2015, 4:54 am Thread Starter
Senior Member
 
Sleuth's Avatar
 
Join Date: Jul 2010
Location: Antwerpen, Belgium
Posts: 451
Garage
Re: Sena SMH-10 Lifespan

Just to give you a heads up on what has been happening with the "Support" from Sena.

While in discussion they also suggested it was the battery, and have completely refused to acknowledge that the update has anything to do with the bricking of the SMH-10.

Their only solution is to supply a replacement battery. Which they had said was not replaceable. Also they admit the only real solution to this is to replace the unit.

They suggest that as Amazon.com gives discount (great if you are living in Europe) there is no need for them to offer a good will discount. They also suggested that I should discuss discounts with the shop where I bought it. (Undoubtedly it will come from the shops profits not theirs.)

While I am really impressed with the ease with which the SMH-10 worked, their customer support is lacking in the extreme.

We complain about Garmin, yet from this forum I have heard they offer a discount if your device is bricked during an update. I had hoped that they would have offered a discount, not a huge one and especially not a full replacement.

Totally ticked off with Sena, I am now evaluating my options for intercoms.

Best regards
Sleuth

Current & previous bikes
2010 R1200RT Thunder Grey
1988 K100RT (For Sale)
Suzuki GS850 (Sold)
Sleuth is offline  
post #10 of 20 Old Apr 26th, 2015, 10:04 am Thread Starter
Senior Member
 
Sleuth's Avatar
 
Join Date: Jul 2010
Location: Antwerpen, Belgium
Posts: 451
Garage
Re: Sena SMH-10 Lifespan

I have been in further communication with Sena.

Eventually I spoke with a real tech guy, and they have decided to accept it back for evaluation.

Plus 1 for Sena, eventually they stepped up and decided on real Customer Service.

I feel that if you upgrade your device with firmware after the warranty expires you are taking your devices life in your hands!

Best regards
Sleuth

Current & previous bikes
2010 R1200RT Thunder Grey
1988 K100RT (For Sale)
Suzuki GS850 (Sold)
Sleuth is offline  
post #11 of 20 Old Apr 26th, 2015, 12:30 pm
Senior Member
 
Bighopper's Avatar
 
Join Date: Feb 2008
Location: Edmonton, Alberta, Canada
Posts: 682
Re: Sena SMH-10 Lifespan

Quote:
Originally Posted by Sleuth View Post
I have been in further communication with Sena.

Eventually I spoke with a real tech guy, and they have decided to accept it back for evaluation.

Plus 1 for Sena, eventually they stepped up and decided on real Customer Service.

I feel that if you upgrade your device with firmware after the warranty expires you are taking your devices life in your hands!

I can see your frustration with SENA, but I can also see there point. The battery is listed as no-replaceable on the SMH-10 (which I had 4 units) and as to updating the firmware. I have had no issues with that since purchasing my first Double units of eBay 4 years ago & upgrading to the 'replacement units that are firmware up-datable.
I also wondering about the battery being an issue when doing a firmware update, as the unit is plugged into the USB port which supplies power.

I also have the SMH-10R with replaceable battery that I find to be an excellent unit, although a little hard to use with winter gloves.

It would have been nice to see the battery that they were sending you that is 'Not Replaceable' , and how they say to replace it if they provide documentation.

Hope it work out for you.

BIGHOPPER (Phil)
BGB 602
2016 R1200RT LC Purchase March
2003 R1150GSA Black Beast (purchased Nov 2011- 32,372klms)
2006 K1200LT Grey
(Purchased 2008, 7,350 mls) Trade in on 2016 RT at 80,600miles
1975 Norton John Player Replica (Sold When I got Married)
1973 Norton Interstate
1965 Atlas 750
1971 Triumph Trail Blazer(Rode from London to Sydney Aust, no maps for that)


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.





Bighopper is offline  
post #12 of 20 Old Apr 27th, 2015, 1:45 am Thread Starter
Senior Member
 
Sleuth's Avatar
 
Join Date: Jul 2010
Location: Antwerpen, Belgium
Posts: 451
Garage
Re: Sena SMH-10 Lifespan

Quote:
Originally Posted by Bighopper View Post
I can see your frustration with SENA, but I can also see there point. ...

I also have the SMH-10R with replaceable battery that I find to be an excellent unit, although a little hard to use with winter gloves.

It would have been nice to see the battery that they were sending you that is 'Not Replaceable' , and how they say to replace it if they provide documentation.

Hope it work out for you.
I can also see their point of view, a 3 year old device has no warranty. I did not expect them to accept it back, and repair it or replace it. For me that is going beyond the minimum. As their upgrade caused or played a factor in the bricking of the SMH-10 I had hoped a credit (on their store) for a replacement.

When I spoke to the manager he said that during a firmware update they expect a few device to have problems. for example if there is a 1% failure rate of an upgrade. For every 100 upgrades one will brick. Fine if you are the 99, but what about that 1? Unless you make an issue, you can buy a new one.

Certainly thanks for letting me know about the SMH-10R and winter gloves, as I ride the year round, and this was a definite contender as a replacement for the SMH-10.

I will post a picture of the battery, it is a lot smaller than I thought. However it didn't come with any explanation on how to replace.

Best regards
Sleuth

Best regards
Sleuth

Current & previous bikes
2010 R1200RT Thunder Grey
1988 K100RT (For Sale)
Suzuki GS850 (Sold)
Sleuth is offline  
post #13 of 20 Old Apr 27th, 2015, 3:55 pm Thread Starter
Senior Member
 
Sleuth's Avatar
 
Join Date: Jul 2010
Location: Antwerpen, Belgium
Posts: 451
Garage
Re: Sena SMH-10 Lifespan

Hi, as promised here is a photo of the battery against a ruler.

The connector is very tiny and it isn't very clear on the photo - sorry!

Best regards
Sleuth
Attached Thumbnails
Click image for larger version

Name:	WP_20150427_17_51_34_Pro.jpg
Views:	190
Size:	600.4 KB
ID:	78930  

Best regards
Sleuth

Current & previous bikes
2010 R1200RT Thunder Grey
1988 K100RT (For Sale)
Suzuki GS850 (Sold)
Sleuth is offline  
post #14 of 20 Old Apr 28th, 2015, 10:41 am
Senior Member
 
Bighopper's Avatar
 
Join Date: Feb 2008
Location: Edmonton, Alberta, Canada
Posts: 682
Re: Sena SMH-10 Lifespan

Thanks for the pic of the battery. I have a SMH-10 with a broken pin, I might try & open to see if it's difficult or there are any tricks in the process. I wounder if I could get a similar battery at Battery World locally .
Will let you know.

BIGHOPPER (Phil)
BGB 602
2016 R1200RT LC Purchase March
2003 R1150GSA Black Beast (purchased Nov 2011- 32,372klms)
2006 K1200LT Grey
(Purchased 2008, 7,350 mls) Trade in on 2016 RT at 80,600miles
1975 Norton John Player Replica (Sold When I got Married)
1973 Norton Interstate
1965 Atlas 750
1971 Triumph Trail Blazer(Rode from London to Sydney Aust, no maps for that)


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.





Bighopper is offline  
post #15 of 20 Old Apr 29th, 2015, 1:41 am Thread Starter
Senior Member
 
Sleuth's Avatar
 
Join Date: Jul 2010
Location: Antwerpen, Belgium
Posts: 451
Garage
Re: Sena SMH-10 Lifespan

Shame you are not living a bit nearer!

I have a battery that isn't doing anything, and isn't needed.

Best regards
Sleuth

Current & previous bikes
2010 R1200RT Thunder Grey
1988 K100RT (For Sale)
Suzuki GS850 (Sold)
Sleuth is offline  
post #16 of 20 Old Apr 29th, 2015, 3:25 am
Senior Member
 
rangerb3's Avatar
 
Join Date: Feb 2014
Posts: 548
Re: Sena SMH-10 Lifespan

I have an SMH-10 that's resetting itself and automatically going into pairing mode after my last ride which was in torrential downpours of rain. I contacted tech support and they suggested to use the hole in the back of the unit to do a total reset. I've not had a chance to try it since I'm out of the US. I hope this will help alleviate the issues I'm having with the unit...I bought the dual set from Amazon on Feb. 12, 2014

Thanks for sharing the battery picture...I hope someone finds a replacement so, us DIY guys will have options when our battery starts to fail...I hate replacing the entire unit when it's only a battery! With the right tools and knowledge, it shouldn't be a big deal!

I've replaced broken LCD's on Garmin units before so, I should be able to do this as well if the right battery can be located. I'm sure SENA won't be too helpful if they catch wind that we are finding ways to change out their batteries!

Best Regards,
Rangerb3
2014 R1200RT Quarts Met Blue
Biloxi, Mississippi

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
rangerb3 is offline  
post #17 of 20 Old Jun 1st, 2015, 3:44 pm
Senior Member
 
Bighopper's Avatar
 
Join Date: Feb 2008
Location: Edmonton, Alberta, Canada
Posts: 682
Re: Sena SMH-10 Lifespan

I finally found some time to pull my broken SMH10 apart.
It is very easy, I don't see why SENA says the battery is no-replaceable.

THIS IS A DO AT YOUR OWN RISK PROJECT.

1. Remove 3 Torx T7 screws on back

2. Open rubber cover from USB port then gently pull on the back clip (holds SMH10 to mount) the back has a seal around the edge. Take car as you are pulling the back up so as not to damage the pins.


3. Back off, you can now remove the battery which is stuck to the PCB with double-sided tape. Then using a small tip flat blade screw drive I worked the battery plug out. If all you are doing is replacing the battery, then plug in the new one, stick it to the PCB reinstall the back plate and your done.






4. I went further to see how it was put together. I used a very small flat blade screw drive & pried up the JOG wheel while holding the PCB on the back. The JOG wheel came off somewhat easy & as you can see it is held on the pot shaft with just press fit over the split shaft. There is also a small spring under the JOG wheel.





So there you have it, if you need to replace a battery of have a couple of broken units to be able to make one good one

I did a quick search for a replacement battery only found this on that is 450mAH vs 560mAH, roughly $8us 3 7V 450 mAh Polymer Li ion Battery for GPS Bluetooth Headset Record Pen 602040 | eBay
Attached Thumbnails
Click image for larger version

Name:	DSCN1596.jpg
Views:	1042
Size:	442.6 KB
ID:	81570   Click image for larger version

Name:	DSCN1597.jpg
Views:	851
Size:	522.5 KB
ID:	81578   Click image for larger version

Name:	DSCN1598.jpg
Views:	998
Size:	579.6 KB
ID:	81586   Click image for larger version

Name:	DSCN1599.jpg
Views:	590
Size:	577.9 KB
ID:	81594   Click image for larger version

Name:	DSCN1604.jpg
Views:	786
Size:	423.4 KB
ID:	81602  

Click image for larger version

Name:	DSCN1605.jpg
Views:	1047
Size:	589.7 KB
ID:	81610   Click image for larger version

Name:	DSCN1614.jpg
Views:	1259
Size:	1,008.5 KB
ID:	81618  
PadG, Sleuth and 12R12RT like this.

BIGHOPPER (Phil)
BGB 602
2016 R1200RT LC Purchase March
2003 R1150GSA Black Beast (purchased Nov 2011- 32,372klms)
2006 K1200LT Grey
(Purchased 2008, 7,350 mls) Trade in on 2016 RT at 80,600miles
1975 Norton John Player Replica (Sold When I got Married)
1973 Norton Interstate
1965 Atlas 750
1971 Triumph Trail Blazer(Rode from London to Sydney Aust, no maps for that)


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.





Bighopper is offline  
post #18 of 20 Old Jun 2nd, 2015, 1:48 am Thread Starter
Senior Member
 
Sleuth's Avatar
 
Join Date: Jul 2010
Location: Antwerpen, Belgium
Posts: 451
Garage
Re: Sena SMH-10 Lifespan

Impressive, all the micro-circuitry, and your knowledge for electronics.

A final update to the saga. Their customer service finally assigned it to a real person concerned about Customer Service.

They agreed to review the device, and either repair or replace the faulty unit.

True to their word, I received a new unit. This was far in excess of what I had dared hope for - at best a 10% discount from their shop.

All kudos to Sena & their Customer Service.

Happy customer again!

Best regards
Sleuth

Current & previous bikes
2010 R1200RT Thunder Grey
1988 K100RT (For Sale)
Suzuki GS850 (Sold)
Sleuth is offline  
post #19 of 20 Old Jun 2nd, 2015, 10:17 am
Lifetime Supporter
 
12R12RT's Avatar
 
Join Date: Nov 2011
Location: Redondo Beach, CA, USA
Posts: 416
Garage
Re: Sena SMH-10 Lifespan

Fandamntastic write-up, Bighopper!

I have a new battery coming from Sena (hmmm, it's overdue). I had a pretty good idea what to expect for dis-assembly, but this makes it a cinch.

Thanks!

Tom

12R12RT
08KLR685 - RIP
09KLR650
12R12RT is offline  
post #20 of 20 Old Jun 2nd, 2015, 1:23 pm
Senior Member
 
Bighopper's Avatar
 
Join Date: Feb 2008
Location: Edmonton, Alberta, Canada
Posts: 682
Re: Sena SMH-10 Lifespan

I was hoping that someone would find it useful.

BIGHOPPER (Phil)
BGB 602
2016 R1200RT LC Purchase March
2003 R1150GSA Black Beast (purchased Nov 2011- 32,372klms)
2006 K1200LT Grey
(Purchased 2008, 7,350 mls) Trade in on 2016 RT at 80,600miles
1975 Norton John Player Replica (Sold When I got Married)
1973 Norton Interstate
1965 Atlas 750
1971 Triumph Trail Blazer(Rode from London to Sydney Aust, no maps for that)


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.





Bighopper is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the BMW Luxury Touring Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
SENA BT Device Manager Issues? rangerb3 Intercom, CB, & 2-Way Radios 4 Mar 1st, 2014 10:10 am
Multiple GPS with Sena SMH10? Deek RT Series 2 Feb 8th, 2014 10:46 am
Sena SMH10 Firmware Version 4.3 Beta Released Sleuth Intercom, CB, & 2-Way Radios 9 Sep 16th, 2013 2:43 pm
Sena vs 2012 RT golf18 RT Series 16 May 6th, 2013 2:08 pm
News on Firmware for Sena SMH10, RT specific Dasadab Intercom, CB, & 2-Way Radios 4 Oct 19th, 2012 10:58 pm

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome